Avon and itbsa

Again after how many times that i have sent avon and itcba my avon account that states a 00.00 balance and now this month itbsa jave send me a mew email where the amount has rissen with more than a R100. 00 avon sais my account is paid up with a 0 balance and otbsa.... Lets not go there... No help from either company... This is jist wrong... Can someone assist me.