You pay & they don't deliver

I ordered on 3 may 2025 & still haven't received my order, they gave me a way bill 2 weeks after I ordered & I guess they were buying time because it wasn't for me it was wrong & aramex confirmed it by telling me they delivered it in Pretoria, when i wrote an email to them on friday the 24th they gave me a response with some attitude as to "when & who sent me that way bill because they are still processing my order" shocked to here they haven't even processed it i asked them how come & they gave me a lousy reply saying sorry for the inconvenience & didn't explain anything...am soo shattered as i'm a small business trying to build my clientele but at this point I'm starting to believe I have been ******ed my hard earned money.