No show

Called a day before and booked to have wifi fixed as it had no signal. The bookig was for 9:30. Waited for 3 hours and nothing, no call to say I am late, or give an estimation. Nothing. I give a star forthe fact that after a long time callin someone answered and made the booking, but not happy with this service. They did not even bother to call the customer back to check or reschedule for another time. They must make a lot of money if one customer is so insignificant?