AC
Axio Connect
Claimed Business
AC
Axio Connect
Claimed Business
6 Reviews (last 12 months)
Does not respond to reviews
Performance(last 12 months):
TrustIndex
0
Ranking
#36
in Internet & Telecoms
NPS Score
-100
Recommended: Unlikely
Review Distribution
1.7|6 Reviews
Jun '25 - May '26
5(20%)
4(0%)
3(0%)
2(0%)
1(80%)
5(20%)
4(0%)
3(0%)
2(0%)
1(80%)
Frequently Asked Questions About Axio Connect
Axio Connect has a TrustIndex of 0 out of 10 on Hellopeter, based on 6 reviews in the last 12 months. Hellopeter has tracked Axio Connect across 35 total reviews. How is the TrustIndex calculated? →
Recent reviews (6)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your ExperienceCN
Cleopatra N
1 reviews | Active since Jan 2020
11 Feb 2026, 08:12
Wifi connection
Useless service. I have been offline since 01 Feb, ive contacted the WhatsApp line and phoned support directlynumeroustimes. Useless service and Useless technicians. Never shows up on time, never resolve the issue timely. Today is the 11th, still no connection that time i paid on time. I dont recommend their service at all. So annoying
Helpful (0)
|Replies (0)CN
Cleopatra N
1 reviews | Active since Jan 2020
11 Feb 2026, 08:12
Wifi connection
Useless service. I have been offline since 01 Feb, ive contacted the WhatsApp line and phoned support directlynumeroustimes. Useless service and Useless technicians. Never shows up on time, never resolve the issue timely. Today is the 11th, still no connection that time i paid on time. I dont recommend their service at all. So annoying
0
Replies (0)lM
lynleigh M
1 reviews | Active since Jan 2020
3 Feb 2026, 12:39
Not getting my issue resolved
Terrible customer service.. consultants are no help whatsoever!!!! iv had "Please can you try connecting to the internet now and revert to us" for 12 times.Speak to them on whatsapp and they ghost u. No response like give me 10 minutes il revert..NOTHING..Just quiet.I get calls saying okay il have to escalate this ..Im still waiting.Its like they respond to tickets just so that the ticket shows answered I know I worked with ticket system in insurance as well.. nothing is resolved.Its a week that im waiting on my port or NAT setting to be fixed.Please can I get EMAIL clarification as to what is going on? Is someone actually going to help me?
Helpful (0)
|Replies (0)lM
lynleigh M
1 reviews | Active since Jan 2020
3 Feb 2026, 12:39
Not getting my issue resolved
Terrible customer service.. consultants are no help whatsoever!!!! iv had "Please can you try connecting to the internet now and revert to us" for 12 times.Speak to them on whatsapp and they ghost u. No response like give me 10 minutes il revert..NOTHING..Just quiet.I get calls saying okay il have to escalate this ..Im still waiting.Its like they respond to tickets just so that the ticket shows answered I know I worked with ticket system in insurance as well.. nothing is resolved.Its a week that im waiting on my port or NAT setting to be fixed.Please can I get EMAIL clarification as to what is going on? Is someone actually going to help me?
0
Replies (0)SM
EJ
Emilian J
1 reviews | Active since Jan 2020
1 Jul 2025, 06:14
cancelation problems
I had their service for a year and everything went well untill i had to cancel. On cancelation i contacted the accounts just to say i am no longer using the services. I was on a month to month plan but they still said i had to pay for the month i wont be using it. I then rep**** it was never communicated that i have to give a month notice. They said its in the terms and conditions on the website. I went on the website and didn't find any terms and conditions. Im so disappointed in this company because i did enjoy ther service, but they causing me alot of financial difficulties now.
Helpful (0)
|Replies (0)EJ
Emilian J
1 reviews | Active since Jan 2020
1 Jul 2025, 06:14
cancelation problems
I had their service for a year and everything went well untill i had to cancel. On cancelation i contacted the accounts just to say i am no longer using the services. I was on a month to month plan but they still said i had to pay for the month i wont be using it. I then rep**** it was never communicated that i have to give a month notice. They said its in the terms and conditions on the website. I went on the website and didn't find any terms and conditions. Im so disappointed in this company because i did enjoy ther service, but they causing me alot of financial difficulties now.
0
Replies (0)R
Rea
1 reviews | Active since Jan 2020
11 Jun 2025, 18:48
Horrible experience, after having to answer six questions and confirming each answer I was put in a queue that had 1 person ahead of me for an hour
Horrible experience, after having to answer six questions and confirming each answer I was put in a queue that had 1 person ahead of me for an hour. The thing kept sending me messages about having 1 person ahead of me every minute. I’m still yet to get assistance on WhatsApp. I was only assisted once I called and it took less than ten minutes. If you’re going to introduce a new ticket system to assist clients please make if efficient! Thanks to Daniella for assisting
Helpful (0)
|Replies (0)R
Rea
1 reviews | Active since Jan 2020
11 Jun 2025, 18:48
Horrible experience, after having to answer six questions and confirming each answer I was put in a queue that had 1 person ahead of me for an hour
Horrible experience, after having to answer six questions and confirming each answer I was put in a queue that had 1 person ahead of me for an hour. The thing kept sending me messages about having 1 person ahead of me every minute. I’m still yet to get assistance on WhatsApp. I was only assisted once I called and it took less than ten minutes. If you’re going to introduce a new ticket system to assist clients please make if efficient! Thanks to Daniella for assisting
0
Replies (0)NF
Nordlind F
1 reviews | Active since Jan 2020
7 May 2025, 11:21
No show
Called a day before and booked to have wifi fixed as it had no signal. The bookig was for 9:30. Waited for 3 hours and nothing, no call to say I am late, or give an estimation. Nothing. I give a star forthe fact that after a long time callin someone answered and made the booking, but not happy with this service. They did not even bother to call the customer back to check or reschedule for another time. They must make a lot of money if one customer is so insignificant?
Helpful (0)
|Replies (0)NF
Nordlind F
1 reviews | Active since Jan 2020
7 May 2025, 11:21
No show
Called a day before and booked to have wifi fixed as it had no signal. The bookig was for 9:30. Waited for 3 hours and nothing, no call to say I am late, or give an estimation. Nothing. I give a star forthe fact that after a long time callin someone answered and made the booking, but not happy with this service. They did not even bother to call the customer back to check or reschedule for another time. They must make a lot of money if one customer is so insignificant?
0
Replies (0)kM
kenneth M
1 reviews | Active since Jan 2020
3 Apr 2025, 16:26
Pathetic service provider- Axio Connect
This Axio Connect WiFi network provide is useless. They have been signed on by Houss who is the developer of The Precinct “Luxury apartments”, nothing luxury about this place. My FTU DSTV network which am paying monthly is always down and when you call them or contact them on their WiFI line, they don’t even bother to respond. It’s the worst and pathetic service provider ever. They never respond nor respond to anything. I am so sick and tired of their service and the service being provided by the Precinct Luxury apartment.
Helpful (0)
|Replies (0)kM
kenneth M
1 reviews | Active since Jan 2020
3 Apr 2025, 16:26
Pathetic service provider- Axio Connect
This Axio Connect WiFi network provide is useless. They have been signed on by Houss who is the developer of The Precinct “Luxury apartments”, nothing luxury about this place. My FTU DSTV network which am paying monthly is always down and when you call them or contact them on their WiFI line, they don’t even bother to respond. It’s the worst and pathetic service provider ever. They never respond nor respond to anything. I am so sick and tired of their service and the service being provided by the Precinct Luxury apartment.
0
Replies (0)TS
Tebogo S
1 reviews | Active since Jan 2020
25 Feb 2025, 17:43
**Warning! ************* Practices – Stay Away from Axio Connect**
Initially, I was drawn in by what seemed like a legitimate platform and agency, but unfortunately, I later realized it was a ****. Over the course of three months, I paid several fees for gas, account maintenance, and other charges, yet I was unable to make any withdrawals. However, when I reached out to Mrs. Faina, who heads the Faina Secure Team, she was able to assist me in recovering my funds and getting back on track. I highly advise anyone who finds themselves in a similar situation to avoid trusting this platform. If you're facing similar challenges, I strongly recommend reaching out to Mrs. Faina and her team at CONTACT: FAINASECURETEAM @ GMAeIL.C0M. Her professionalism and expertise were instrumental in resolving my issue.
Helpful (0)
|Replies (0)TS
Tebogo S
1 reviews | Active since Jan 2020
25 Feb 2025, 17:43
**Warning! ************* Practices – Stay Away from Axio Connect**
Initially, I was drawn in by what seemed like a legitimate platform and agency, but unfortunately, I later realized it was a ****. Over the course of three months, I paid several fees for gas, account maintenance, and other charges, yet I was unable to make any withdrawals. However, when I reached out to Mrs. Faina, who heads the Faina Secure Team, she was able to assist me in recovering my funds and getting back on track. I highly advise anyone who finds themselves in a similar situation to avoid trusting this platform. If you're facing similar challenges, I strongly recommend reaching out to Mrs. Faina and her team at CONTACT: FAINASECURETEAM @ GMAeIL.C0M. Her professionalism and expertise were instrumental in resolving my issue.
0
Replies (0)