Poor customer service from Axxess.co.za

Their service is terrible and frustrating, I subscribed for the Fibre connection on the 25th of February 2026 and paid R399 for the service that was never rendered, after installation of the fibre connection it worked for a day and it stopped connecting, I restarted the Fibre box and checked the connection of wires and all was in place, I then logged a query on a sudden stoppage of the service for which I was told to restart the ONT box and I did with no connection still, I sent another email that this wasn't resolved and I was told to send the pictures of the ONT box, now its more than 2 weeks without internet connection and I'm told to check if the wires are connected properly which I have already done...I have spent over R500 on data whilst having installed vuma Fibre through axxess...I requested for them to send a technician which hasn't been done till now, so in essence I paid for the service which was never received...they are just a waste of time and resources, now I'm busy waisting time filing complaints with ombudsman and legal services for paying for the service that was not received