A
Axxess.co.za
Unclaimed Business
A
Axxess.co.za
Unclaimed Business
241 Reviews (last 12 months)
Does not respond to reviews
AI Review Summary
Based on recent customer reviews, Axxess.co.za is experiencing severe and widespread service failures across virtually every aspect of its customer experience. Customers consistently report prolonged internet outages, unresolved billing disputes, unreachable support channels, failed installations, and a near-total absence of proactive communication. While a small number of loyal customers praise individual agents, the overwhelming sentiment reflects deep frustration and a provider in decline.
Top Strengths:
- •Customer Service & Support Quality: A handful of customers name specific agents like Ronaldo, Babalwa, Ntombozuko, and Aphiwe for going above and beyond with knowledgeable, patient, and proactive support that resolved issues in a single interaction.
Service Quality Ratings
MetricScoreIndustry AvgBest in Class
Performance(last 12 months):
TrustIndex
2.4
Score
Ranking
#22
in Fibre & Broadband
NPS Score
-81
Recommended: Unlikely
Review Distribution
1.3|241 Reviews
May '25 - Apr '26
5(6.8%)
4(0.9%)
3(0.9%)
2(5.4%)
1(86%)
5(6.8%)
4(0.9%)
3(0.9%)
2(5.4%)
1(86%)
Recent reviews (241)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your ExperiencePopular mentions
PM
Phillicia M
1 reviews | Active since Jan 2020
18 Mar 2026, 10:21
Charging Customers for Services Not Provided
Last night, a consultant contacted me to inform me that I have the option of either having my current router collected or being billed. I was taken aback by this and informed him that I would need to reevaluate my services, as I have been a loyal customer for five years and have consistently paid a premium of R1450-00 per month without complaints. I was not provided with any prior notification; the next morning, I received a courier notification informing me that the router would be collected. I had not canceled my service, and as it stands, I will continue to be charged for the service for 6 more weeks, but I am unable to use it in the absence of a router. Is it not reasonable to anticipate that your equipment will be collected at least a few days in advance, allowing me to make alternative arrangements? I have since received acknowledgement from customer support that my cancellation is accepted and will be billed till end of April!!
Helpful (0)
|Replies (0)PM
Phillicia M
1 reviews | Active since Jan 2020
18 Mar 2026, 10:21
Charging Customers for Services Not Provided
Last night, a consultant contacted me to inform me that I have the option of either having my current router collected or being billed. I was taken aback by this and informed him that I would need to reevaluate my services, as I have been a loyal customer for five years and have consistently paid a premium of R1450-00 per month without complaints. I was not provided with any prior notification; the next morning, I received a courier notification informing me that the router would be collected. I had not canceled my service, and as it stands, I will continue to be charged for the service for 6 more weeks, but I am unable to use it in the absence of a router. Is it not reasonable to anticipate that your equipment will be collected at least a few days in advance, allowing me to make alternative arrangements? I have since received acknowledgement from customer support that my cancellation is accepted and will be billed till end of April!!
0
Replies (0)NM
Nduduzo M
1 reviews | Active since Jan 2020
14 Mar 2026, 16:13
Poor customer service from Axxess.co.za
Their service is terrible and frustrating, I subscribed for the Fibre connection on the 25th of February 2026 and paid R399 for the service that was never rendered, after installation of the fibre connection it worked for a day and it stopped connecting, I restarted the Fibre box and checked the connection of wires and all was in place, I then logged a query on a sudden stoppage of the service for which I was told to restart the ONT box and I did with no connection still, I sent another email that this wasn't resolved and I was told to send the pictures of the ONT box, now its more than 2 weeks without internet connection and I'm told to check if the wires are connected properly which I have already done...I have spent over R500 on data whilst having installed vuma Fibre through axxess...I requested for them to send a technician which hasn't been done till now, so in essence I paid for the service which was never received...they are just a waste of time and resources, now I'm busy waisting time filing complaints with ombudsman and legal services for paying for the service that was not received
Helpful (0)
|Replies (0)NM
Nduduzo M
1 reviews | Active since Jan 2020
14 Mar 2026, 16:13
Poor customer service from Axxess.co.za
Their service is terrible and frustrating, I subscribed for the Fibre connection on the 25th of February 2026 and paid R399 for the service that was never rendered, after installation of the fibre connection it worked for a day and it stopped connecting, I restarted the Fibre box and checked the connection of wires and all was in place, I then logged a query on a sudden stoppage of the service for which I was told to restart the ONT box and I did with no connection still, I sent another email that this wasn't resolved and I was told to send the pictures of the ONT box, now its more than 2 weeks without internet connection and I'm told to check if the wires are connected properly which I have already done...I have spent over R500 on data whilst having installed vuma Fibre through axxess...I requested for them to send a technician which hasn't been done till now, so in essence I paid for the service which was never received...they are just a waste of time and resources, now I'm busy waisting time filing complaints with ombudsman and legal services for paying for the service that was not received
0
Replies (0)DR
CP
Chantil P
1 reviews | Active since Jan 2020
12 Mar 2026, 12:02
****med
Dont ever use these ppl!****test ISP on the planet, this account is 3 months old and I have been having problems for the 2 months they give forth that they are professional but they take your money and don't get the service you are paying for! ****med!! always saying the problem has been resolved but nothing and now I can't earn my salary without internet and you are paying so much money! And this is for LTE not even Fibre! Beyond DISGUSTED WHAT A DISGRACE!
Helpful (0)
|Replies (0)CP
Chantil P
1 reviews | Active since Jan 2020
12 Mar 2026, 12:02
****med
Dont ever use these ppl!****test ISP on the planet, this account is 3 months old and I have been having problems for the 2 months they give forth that they are professional but they take your money and don't get the service you are paying for! ****med!! always saying the problem has been resolved but nothing and now I can't earn my salary without internet and you are paying so much money! And this is for LTE not even Fibre! Beyond DISGUSTED WHAT A DISGRACE!
0
Replies (0)SN
Sifiso N
1 reviews | Active since Jan 2020
11 Mar 2026, 19:12
Axxess Poor Service
Poor Service from Axxess bought a Nokia 5g Gateway Fastmile 3.2 router which is on the list of their Mtn approved routers for 5g but they mtn keep on locking their simcard I'm paying around R1000 for their mtn 5g package but they are failing to solve the problem they keep lying and never call to give any updates or find a solution
Helpful (0)
|Replies (0)SN
Sifiso N
1 reviews | Active since Jan 2020
11 Mar 2026, 19:12
Axxess Poor Service
Poor Service from Axxess bought a Nokia 5g Gateway Fastmile 3.2 router which is on the list of their Mtn approved routers for 5g but they mtn keep on locking their simcard I'm paying around R1000 for their mtn 5g package but they are failing to solve the problem they keep lying and never call to give any updates or find a solution
0
Replies (0)DW
Derick W
1 reviews | Active since Jan 2020
11 Mar 2026, 18:38
What Service!!!!
3 days without any service. I phoned on numerous occasions, only to be told that it is a Vodacom problem in my area and then, nationally. Funny thing about that is that my phones and other devices that are on contract with Vodacom seem to be working fine. I get the same party line. "OH, let me check if it's still ongoing", and then we escalated it to the highest levels, and the problem will be solved shortly." I would appreciate some honesty!
Helpful (0)
|Replies (0)DW
Derick W
1 reviews | Active since Jan 2020
11 Mar 2026, 18:38
What Service!!!!
3 days without any service. I phoned on numerous occasions, only to be told that it is a Vodacom problem in my area and then, nationally. Funny thing about that is that my phones and other devices that are on contract with Vodacom seem to be working fine. I get the same party line. "OH, let me check if it's still ongoing", and then we escalated it to the highest levels, and the problem will be solved shortly." I would appreciate some honesty!
0
Replies (0)EB
Edward B
1 reviews | Active since Jan 2020
11 Mar 2026, 08:35
No service
Can't complain about the service because there is none. I asked them to change my WIFI to my new address on the 20th February 2026. i am still waiting for it to go on line. After a number of call, where every Tom, **** and Vumatel are blamed. Big mistake to have chosen Axxess as my supplier
Helpful (0)
|Replies (0)EB
Edward B
1 reviews | Active since Jan 2020
11 Mar 2026, 08:35
No service
Can't complain about the service because there is none. I asked them to change my WIFI to my new address on the 20th February 2026. i am still waiting for it to go on line. After a number of call, where every Tom, **** and Vumatel are blamed. Big mistake to have chosen Axxess as my supplier
0
Replies (0)VN
Vuyelwa N
1 reviews | Active since Jan 2020
11 Mar 2026, 06:49
Very bad customer service, poor fibre connection and they stole money from me.
The customer service is very disappointing, they are not empthathetic, they dont have any way of helping a person. You will stay on chat with them for 3 hours to no avail. If you can please use a different service provider. The inconvinience is not worth it. I canceled a service 3 months ago and yet I am still being charged for it. I ordered a new fibre line 3 weeks ago and till today it has not been up, its one excuse after another, one story after another and one inconvinience after another. I stay in the city, this should be easy to resolve but no, not with them. I have spent so much money finding alternative methods of internet.
Helpful (0)
|Replies (0)VN
Vuyelwa N
1 reviews | Active since Jan 2020
11 Mar 2026, 06:49
Very bad customer service, poor fibre connection and they stole money from me.
The customer service is very disappointing, they are not empthathetic, they dont have any way of helping a person. You will stay on chat with them for 3 hours to no avail. If you can please use a different service provider. The inconvinience is not worth it. I canceled a service 3 months ago and yet I am still being charged for it. I ordered a new fibre line 3 weeks ago and till today it has not been up, its one excuse after another, one story after another and one inconvinience after another. I stay in the city, this should be easy to resolve but no, not with them. I have spent so much money finding alternative methods of internet.
0
Replies (0)