Aza Finance and Bidwest Bank a shame to South africa

AZA Finance is a Bidvest Bank technology partner for South African payments. AZA Finance staff help to support the mandate signing process so it says onbgoogle. So why do you not put passport number instead of id number if that is what you want in the mandate form. Or educate the staff at Bidwest Bank that an id number is not a passport number? In my passport it very clearly tells you in the English language the words id number and then passport number. Two years in a row the mandate form has not gone through because of this. I tjought this was cleared last year already. Or your mandate form has to be changed to ask for passport number instead of Id number. The now tell me the that a second reason for the mandate not going through was that the Irish Airbnb bank spelt my surname with ö which is impossible on a english written tablet. Are they making things up? Only on a Scandinavien tablet is this possible. Bidwest bank should be educated that if there are letters not existing in the english language you have to change from ö to o which I have done and I am sure the Irish Bank also has done and that is not an issue even if it says ö in my passport. Your handling off the Mandate form are a shame on the country of South Africa.