B B AGENCIES / TRIPLE B FOOTWEAR Disappoint Approach to Customer Service

B B Agencies / Triple B Footware cc is a footware distribution business responsible for popular high-end brands the likes of CAT, Merrell, Harley-Davidson, Sebago and Nettleton brands.

Having purchased two pairs of Merrell shoes from Gaby's Gear in Menlyn Retail Park in Pretoria, this was the first port of call. remains in good order, the toe caps of the other developed cracks, they suggested contacting Triple B Footware directly.

I called, followed up with two subsequent emails on 9 December 2024 and again 16 January 2025 respectively. The silence is deafening, no response whatsoever. Customers loyal to the Merrell brand seemingly do not deserve the same in return.

The shoes in question were purchased some time ago but have very little wear and should certainly not be failing as they are.

Wouldn't hold my breath though but let's see, who knows this review may well lead to a response afterall.