NH
Noel H
Active since Jul 2011
38
Reviews
0
Industries
Reviews
38 reviews4 months ago
Menlyn Park Shopping Centre - Vodacom Service Level Complaint
Vodacom Technical Support Service Synopsis: 15 December 2025 - Paid a visit to the Menlyn Park Technical Service Bar for assistance in setting up an email mailbox on my new VIVO 30 phone. The support assistant William, was unable to resolve the issue advising he'd reach out to a more senior technical support officer and call me the following week. 18 December 2025 - Having not received any feedback, I paid a second impromptu visit to the store, regrettably it was William’s day off. I left a message with the attending service technician requesting him to call me. 19 December 2025 - Paid a third visit to the store, William was in, asked why he didn’t call, didn’t have a response. Still unable to resolve the mailbox issue, William requested I bring the notebook in to align file server settings. We agreed for between 13:00 & 14:00. I specifically asked if that would be fine in consideration of lunch, he agreed it would not be a problem. I returned approximately 13:20, he was on lunch. The attending service technician called him, said he’ll just finish eating and return. I left the store at 14:05, he was still not back. As of now, no call back, no follow up, no apology, nothing. Given to the quality of support service received, I turned to the web. Searching for "Vodacom Service Complaints" on how to lodge a formal complaint with Vodacom the AI overview advised to reach out to the call centre on 082135 however, these agents typically deal with billing, network, or contract issues. And whilst service is also listed, it doesn't cover this particular service issue experienced. The customer care call centre agent suggested I send an email to customercare@vodacom.co.za. Having already tried, clearly the agent was not aware that service is no longer functional with the following response been received: "Dear Valued Customer, this service has been moved to our TOBI support channels" i.e. Mobile App, Web, WhatsApp and SMS. Gauging from the unhelpful responses TOBI delivered, as with the customer call centre, both evidently appear unable to handle nor satisfactorily direct service complaints. The agent then suggested paying the Menlyn Park Vodacom shop yet a further visit to lodge the complaint in person with the store manager. It seems Vodacom is not willing to engage in supporting complaint issues and resolutions, nor providing any kind of assistance of merit in these matters, opting to instead retain an arm's length approach. It poses the question, just how seriously does Vodacom take its commitment to supporting its alleged commitment to "Valued Customers". The ask is for Vodacom to provide a constructive means, a constructive channel other than just a BOT or a customer care call centre which are both ill equipped in providing the commensurate support needed when it comes to logging complaint issues and providing functional resolutions. Thank you.
168 replies
15 months ago
B B AGENCIES / TRIPLE B FOOTWEAR’s Disappointing Approach to Customer Service
B B Agencies / Triple B Footwear cc is a footwear distribution business responsible for popular high-end brands the likes of CAT, Merrell, Harley-Davidson, Sebago and Nettleton. Two pairs of Merrell shoes were purchased from Gaby's Gear in Menlyn Retail Park Pretoria. Whilst the one pair bodes well, cracks are forming in the toecaps, first in one shoe then the other. Having approached Gaby’s, they suggested contacting Triple B Footwear directly. I called, followed up with two subsequent emails on 9 December 2024 and 16 January 2025 respectively. The silence is deafening, no response whatsoever. Customers loyal to the brand are seemingly met with undeserved indifference. Whilst the shoes were purchased some time ago, the wear is low and certainly not responsible for the fatigue of the material used in the toecaps. The hope is that this review will entice a meaningful response in professional courtesy. I wouldn't hold my breath though but let's see...
0 replies
15 months ago
B B AGENCIES / TRIPLE B FOOTWEAR Disappointing Approach to Customer Service
B B Agencies / Triple B Footware cc is a footware distribution business responsible for popular high-end brands the likes of CAT, Merrell, Harley-Davidson, Sebago and Nettleton brands. Having purchased two pairs of Merrell shoes from Gaby's Gear in Menlyn Retail Park in Pretoria, this was the first port of call. remains in good order, the toe caps of the other developed cracks, they suggested contacting Triple B Footware directly. I called, followed up with two subsequent emails on 9 December 2024 and again 16 January 2025 respectively. The silence is deafening, no response whatsoever. Customers loyal to the Merrell brand seemingly do not deserve the same in return. The shoes in question were purchased some time ago but have very little wear and should certainly not be failing as they are. Wouldn't hold my breath though but let's see, who knows this review may well lead to a response afterall.
0 replies
15 months ago
B B AGENCIES / TRIPLE B FOOTWEAR Disappoint Approach to Customer Service
B B Agencies / Triple B Footware cc is a footware distribution business responsible for popular high-end brands the likes of CAT, Merrell, Harley-Davidson, Sebago and Nettleton brands. Having purchased two pairs of Merrell shoes from Gaby's Gear in Menlyn Retail Park in Pretoria, this was the first port of call. remains in good order, the toe caps of the other developed cracks, they suggested contacting Triple B Footware directly. I called, followed up with two subsequent emails on 9 December 2024 and again 16 January 2025 respectively. The silence is deafening, no response whatsoever. Customers loyal to the Merrell brand seemingly do not deserve the same in return. The shoes in question were purchased some time ago but have very little wear and should certainly not be failing as they are. Wouldn't hold my breath though but let's see, who knows this review may well lead to a response afterall.
0 replies
15 months ago
Absa Credit Card Cash Transaction Interest Charges
Absa credit card policy dictates that fuel purchases and cash withdrawals attract interest debits. When however, an online inter-account transfer is inadvertently made from the credit card account, immediately recognised as such and imminently reversed but still attracts a full month's interest, it becomes contentious. Absa was afforded three opportunities to reconsider and reverse the interest debited, the rigidly response remains unchanged, that inter-account transfers are deemed cash transactions. Absa has no intention, if not for any other reason but at the very least a gesture of goodwill, to refund the interest charged. It brings into question the legitimacy within which the Bank acts in charging a full month's interest to an inadvertent and imminently reversed inter-account transfer, notwithstanding that such a transaction should in fact be considered as cash at all.
56 replies
16 months ago
Telkom Customer Fixed Line Service Restoration Non-existent
La Lucia Sands Holiday Resort, a long-standing Telkom fixed line customer in KZN has, despite numerous attempts, been struggling to get their telephone connectivity restored for what is now more than FOUR months in the making (since October 2024). The understanding is that their account is paid and up to date. The customer indicated that a reference number has never been provided. It is expected of Telkom to urgently investigate and ensure the service is restored expediently. To have a situation such as this remain unresolved for more four months is quite unacceptable. Thank you.
0 replies
20 months ago
Discovery Health's Abysmal Customer Interaction Concepts
Interaction with Discovery Health is becoming exceedingly more inaccessible. With more contact options available to members, one would be forgiven to naively think engaging with Discovery Health is simpler, effective and efficient. It is certainly not the case. Discovery offers a WhatsApp “Ask Discovery” chat forum, and the “Get Help service” and Discovery Chatbot available via their website and mobile app, and of course if all else fails, a call centre contact number. All the interactive platforms are marvellous for one-liner, simple prepopulated database questions and answers but certainly not when it comes to more complex scenarios such as specific claim queries and such. As a Discovery Health member, for the more complex queries, the preferred ease of engagement platform is email, not only important in detailing the message but also for record purposes. One would think Discovery health should, as a matter of business ethic support this need. Not so, seemingly email interaction is now reduced to a single one-way communication. Emails sent to these Discovery mailboxes revert using the same vanilla no-reply message – "Thank you for contacting us. Please take note that this is an automated reply and you will not receive a response to emails that are sent to this mailbox". Also, medical claim emails no longer seem to be sent out to members either. They now apparently only available via the web portal message inbox. Call it old fashioned, call it whatever but in this the twenty-first century, shouldn’t service providers such as Discovery Health rather be supporting more interactive mediums not less? After all, Discovery Health isn’t cheap! At the very least they should be providing quality, effective two-way communication platforms. By doing what they are doing, Discovery Health albeit willfully or otherwise, displays disdain towards it’s customers, the clear message being to negate one-on-one interaction as far as possible.
106 replies
20 months ago
Old Mutual iWyze - Whopping 168.94% Premium Increase
As a policy holder with Old Mutual iWyze since 1997, it was shocking to receive the annual policy renewal with a monthly premium increase of 168.94% for no change in benefits (benefits remained unchanged since inception of the policy). Given to the huge increase, I sent an email to the only address available on the Policy document on 21 August 2024 requesting the premium be reviewed in lieu of a possible clerical error. Alternatively, failing which the policy is to be cancelled at the end of September 2024. That evening, an sms notification confirmed the iWyze debicheck against my bank account was cancelled. 1 September the old premium was debited for September which is fine. A further sms from the bank on 4 September requested a debicheck reinstatement which I declined. iWyze Sent an sms on the same day confirming the cancellation and that future premiums would be raised via EFT. Having received no response to the email, I called iWyze on the given number, explained to three different call agents, call was dropped, called again, spoke to two different agents before the problem could be attended to. I was advised there is no record of the email on my profile which is hard to believe because how then was the sms generated the very same day confirming the debicheck cancellation. For record purposes, I sent the original email to the last call centre agent I spoke with. This person was abrupt. As for the new premium, the call centre agent was most unhelpful, contrary to exhibiting the willingness to have the policy reviewed, all the agent wanted to know is if the policy should be cancelled or not, notwithstanding having requested further consideration. I cancelled the policy due to the inability of the call centre agent's as well iWyze's sheer unwillingness to even bother reviewing the policy. As a customer of 24 years, the disdain with which Old Mutual iWyze treated me is truly disappointing. If this is the way Old Mutual treats it's customers it is surprising that it still is in business. Personally, I will not easily be tempted into buying any of their products nor recommend their services any time soon.
53 replies
24 months ago
Momentum Insure - Short Term Premium Increase More than 5-Fold to CPI!
As a Momentum Insure short-term client, I've always admired not only the exceptional approach and commitment to service excellence but also their impressively competitive nature and drive to doing business. Unfortunately, both these once outstanding qualities have subsequently slipped. Of particular importance, most recently my short-term premium increased by a whopping eye-watering 29% (more than 5-fold to the official CPI)! Having raised this, Momentum reduced the premium by a meagre 5% which still represent a 19% increase exceeding the official CPI by more than 3-fold. Understandably clients with high claim profiles should pay more but given to my history this shouldn't feature here at all. Naturally continuing a mutually beneficial business relationship is preferred, provided of course Momentum is willing to reconsider the opportunity afforded here via Hellopeter, Thank you.
124 replies
24 months ago
Discovery Insure Perpetuates Rogue Mobile SPAM
Unwarranted Discovery Insure call variations identified by True Caller as the likes of Discovery Insurance Sales, Discovery Insurance Quote and Discovery Telesales are received. Without consent, disseminating and exploiting personal information by a business is in violation of the POPI Act. The ask is therefore that Discovery as a financial services organisation, it's subsidiaries and all of it's associates desist immediately with their deliberately inapproriate form of marketing harrasment.
106 replies
Review Distribution
5 Star
2 (5.2631578947368425%)
4 Star
3 (7.894736842105263%)
3 Star
1 (2.6315789473684212%)
2 Star
3 (7.894736842105263%)
1 Star
29 (76.3157894736842%)