B B AGENCIES / TRIPLE B FOOTWEAR’s Disappointing Approach to Customer Service

B B Agencies / Triple B Footwear cc is a footwear distribution business responsible for popular high-end brands the likes of CAT, Merrell, Harley-Davidson, Sebago and Nettleton.

Two pairs of Merrell shoes were purchased from Gaby's Gear in Menlyn Retail Park Pretoria. Whilst the one pair bodes well, cracks are forming in the toecaps, first in one shoe then the other.

Having approached Gaby’s, they suggested contacting Triple B Footwear directly. I called, followed up with two subsequent emails on 9 December 2024 and 16 January 2025 respectively. The silence is deafening, no response whatsoever.

Customers loyal to the brand are seemingly met with undeserved indifference. Whilst the shoes were purchased some time ago, the wear is low and certainly not responsible for the fatigue of the material used in the toecaps.

The hope is that this review will entice a meaningful response in professional courtesy. I wouldn't hold my breath though but let's see...