Dishonest and poor workmanship

My encounter with ultimate cars as a designated insurance service provider has not only been disappointing but the level of honesty and integrity of business ethics and procedures is outright disgusting.

On the 9th March 2022 I had an accident and my car was towed away on the same day. On the 15th March 2022 I was notified of the damages of my vehicle and thereafter, what was the steps that was taken and the service provider that my car was towed to, which was Ultimate cars in Prospecton Durban. They had communicated with me via email as well as telephonically and ensured that my car would be given to me by the 15th April 2022.

Due to the floods that had occurred on the 12th April 2022. I did not receive my car on the date given understandbly so, even though I had followed up in weeks to come after the floods occurred, I was then told there was no water damage, and my car was indoors throughout the time period of the floods, thereafter I requested to see and inspect my vehicle for water damage as I was worried being a resident of durban, I knew the severity of the floods, on that note, they refused to let me view my vehicle. I thereafter had to contact my insurance and have them send an assessor to assist me to view and gain access to my vehicle.

Upon inspection it was discovered that my car had been severely water logged and the interior of the car was damaged and so was the undercarriage and other components on my car and this was not communicated to me by any means. Thereafter upon inspection a back smash was visible that was not there prior to booking the car in.

It was then brought to my attention, that because of the water damage my car was stripped to nothing without my consent. And in emails sent the damages on the car progressed from Tyre level, pedal level then gear level. There was no reports stating the damages caused by the water to the electronics and mechanically and even though I kept questioning them about it.

They thereafter assured me that they will sort all issues out upon return of my vehicle. Once I viewed my car again, I was totally unhappy and dissatisfied with the service provided. Again they had promised they would sort everything out to my satisfaction.

Once I have received the car from Ultimate cars, I directly sent my car, to Toyota for a service, they then had notified me that my wiper and air-conditioning on the car no longer was in working order.

I have contacted ultimate cars and they refuse to take responsibility of the damages on the vehicle, while the vehicle was in their possession.

My vehicle was in Ultimate cars posssesion for just over 4 months, with them always saying that it would be ready soon, and I was left with not even a courtesy vehicle until the last week, as I was totally unhappy and went into a meeting with them stating the inconveniences they are causing me. With that being said I would not expect any problems, electronically, physically and mechanically wrong with my vehicle, now I may face more uncer*****y as they have not been upfront with me from the beginning.

When I refuse to take the car they told me there is nothing they can do and that's what they were asked to do via the insurance reports yet the car had been in their possesions all this time. I am totally unhappy with the workmanship on my car and I have no piece of mind that my electronics and mechanical work has not been affected.

I would like ultimate cars to take responsibility of what they did, but they just seem to be dishonest everytime i question them about my car.