Worts Customer Service

The worst customer service thus far, I wonder what will it be like dealing with them when claiming for funeral payout.

They joined Clientele in August and sent us SMS's that we will be using pay @ referrence number to make paaayment from September 2025. On the 25th September I used they pay @ ref they sent me to make payment (on the 27 Sep 2025 the debited my account) in October 2025 I used the pay @ ref they ent me to make payment (they debited my ccount) in November 2025 before making payment, I phoned to ask them if I may use last month's pay @ ref for the Nov payment, they sid yes. I paid on the 26 but on the 27 they debited my account again, for 3 consecutive months I have been paying double. At the bank I was only able to reverse the Nov and Oct debit (at a charge of R30 for each reversal for something which was not my fault). I phoned B3 nd they told me I need to speak with Clientele regarding the Spt 2025 debit but Clientele says they know nothing bout that debit order.

Today (10 Dec 2025) I phoned B3 three times (Zandile Shibambo, Pilot and Thabisa Ntombela) all these three people couldn't assist me and worse Thabisa sid she will het her team leader to phone me before 15:00, it is now 16:30, no call, SMS or email from them. Even after I sent an email address week ago to their collections dept, to Clientele and I even cc Thabisa none of them bothered to acknowledge my email.