B3 Funerals
Claimed Business
AI Review Summary
Based on recent customer reviews, B3 Funerals faces severe criticism across nearly every aspect of its service. Customers repeatedly report duplicate debit order deductions linked to frequent underwriter changes, with many paying double premiums without resolution. Communication channels including phone, email and WhatsApp are described as unresponsive, leaving policyholders unable to resolve billing disputes or obtain claim updates. Multiple long-standing clients express deep frustration over denied or delayed funeral claims during bereavement. Allegations of mis-selling, unauthorized debits and deliberate policy lapses further erode trust in the company.
Performance(last 12 months):
TrustIndex
0
Score
Ranking
#49
in Insurance
NPS Score
-100
Recommended: Unlikely
Review Distribution
1.2|26 Reviews
May '25 - Apr '26
5(4%)
4(0%)
3(0%)
2(4%)
1(92%)
5(4%)
4(0%)
3(0%)
2(4%)
1(92%)
Frequently Asked Questions About B3 Funerals
Based on recent customer reviews, this business delivers a consistently strong customer experience anchored by outstanding agent quality and rapid communication. Customers frequently name individual consultants and praise their friendliness, patience, and professionalism. Recurring praise is given to claims and roadside assistance, though a vocal minority report frustrating delays, rejected claims, and poor transparency around premium increases.
Hellopeter's TrustIndex is a 0–10 score based on review star ratings, reply speed, and recent activity over the last 12 months. How is the TrustIndex calculated? →
Recent reviews (26)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your ExperienceLM
Lieketseng M
1 reviews | Active since Jan 2020
9 Mar 2026, 08:17
B3 funeral policy it's very bad , NO GO ZONE
Worse funeral policy one can have, I submitted my funeral claim since last week and it hasn't paid up. I had to borrow money whilst I have policy with them.
Helpful (0)
|Replies (0)LM
Lieketseng M
1 reviews | Active since Jan 2020
9 Mar 2026, 08:17
B3 funeral policy it's very bad , NO GO ZONE
Worse funeral policy one can have, I submitted my funeral claim since last week and it hasn't paid up. I had to borrow money whilst I have policy with them.
0
Replies (0)MM
MmagoMosa M
1 reviews | Active since Jan 2020
3 Mar 2026, 18:51
Appalling curtomer care service
The most pathetic service ever, they sent me this sms “Dear B3 Member with policy number CCBKO00345 underwritten by Clientele, there is great news, B3 as your broker has identified an alternative policy to your existing Clientele policy. RMA Life is offering B3 customers a funeral policy that offers you the same cover limit at the same premium but no premium increase for the first 12 months of your policy coming into effect. There will be no waiting period imposed. There are no additional fees.” However, in September 2025 they started debiting as follows: • R276 by Clientele • R276 by B3 (for the supposed RMA Life policy) This has resulted in duplicate deductions of R276 per month from my account since September 2025 and I only noticed now. I have sent messages to Clientele and B3 beginning of Feb, no one bothered to respond. They are the worst!
Helpful (0)
|Replies (0)MM
MmagoMosa M
1 reviews | Active since Jan 2020
3 Mar 2026, 18:51
Appalling curtomer care service
The most pathetic service ever, they sent me this sms “Dear B3 Member with policy number CCBKO00345 underwritten by Clientele, there is great news, B3 as your broker has identified an alternative policy to your existing Clientele policy. RMA Life is offering B3 customers a funeral policy that offers you the same cover limit at the same premium but no premium increase for the first 12 months of your policy coming into effect. There will be no waiting period imposed. There are no additional fees.” However, in September 2025 they started debiting as follows: • R276 by Clientele • R276 by B3 (for the supposed RMA Life policy) This has resulted in duplicate deductions of R276 per month from my account since September 2025 and I only noticed now. I have sent messages to Clientele and B3 beginning of Feb, no one bothered to respond. They are the worst!
0
Replies (0)MS
Michelle S
1 reviews | Active since Jan 2020
4 Feb 2026, 14:14
Worst funeral policy, worst customer servuice.
Unfortunately there isn't an option to give 0 stars. This is one the worst funeral policy bearers ever. They sales team is so quick to taker your money but don't have the decency to let you know when there are any changes. My policy has been arrears because they have changed the debit order system and sent smsz to let people know. For crying a bucket how is that professional??
Helpful (0)
|Replies (0)MS
Michelle S
1 reviews | Active since Jan 2020
4 Feb 2026, 14:14
Worst funeral policy, worst customer servuice.
Unfortunately there isn't an option to give 0 stars. This is one the worst funeral policy bearers ever. They sales team is so quick to taker your money but don't have the decency to let you know when there are any changes. My policy has been arrears because they have changed the debit order system and sent smsz to let people know. For crying a bucket how is that professional??
0
Replies (0)ZM
Zanele M
1 reviews | Active since Jan 2020
3 Feb 2026, 10:06
Poor Administration
I have a policy with them. They changed their underwriters from Clientele. Clientele keeps on deducting from my account they can't pick even identify this. Then they also deduct which means I am now paying twice. When I raise this they say that I should deal with Clientele myself. They are seemingly not going to resolve this from their side.
Helpful (0)
|Replies (0)ZM
Zanele M
1 reviews | Active since Jan 2020
3 Feb 2026, 10:06
Poor Administration
I have a policy with them. They changed their underwriters from Clientele. Clientele keeps on deducting from my account they can't pick even identify this. Then they also deduct which means I am now paying twice. When I raise this they say that I should deal with Clientele myself. They are seemingly not going to resolve this from their side.
0
Replies (0)TC
Thato C
1 reviews | Active since Jan 2020
27 Jan 2026, 03:44
The worst ever!
This is the worst company ever. They never debit their money but will tell you that you didn't make payments. Their WhatsApp line is useless. The agents are very unprofessional and disorganized. I'm desperately looking for another option
Helpful (0)
|Replies (0)TC
Thato C
1 reviews | Active since Jan 2020
27 Jan 2026, 03:44
The worst ever!
This is the worst company ever. They never debit their money but will tell you that you didn't make payments. Their WhatsApp line is useless. The agents are very unprofessional and disorganized. I'm desperately looking for another option
0
Replies (0)TM
Thulisiwe M
1 reviews | Active since Jan 2020
21 Jan 2026, 06:46
17 Years of Loyalty, But No Help When We Needed It
Loyal for more than 17 years, yet B3 denied father’s claim, no help, heartbreaking.
Helpful (0)
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Thulisiwe M
1 reviews | Active since Jan 2020
21 Jan 2026, 06:46
17 Years of Loyalty, But No Help When We Needed It
Loyal for more than 17 years, yet B3 denied father’s claim, no help, heartbreaking.
0
Replies (0)HM
T
Thandi
1 reviews | Active since Jan 2020
10 Dec 2025, 14:33
Worts Customer Service
The worst customer service thus far, I wonder what will it be like dealing with them when claiming for funeral payout. They joined Clientele in August and sent us SMS's that we will be using pay @ referrence number to make paaayment from September 2025. On the 25th September I used they pay @ ref they sent me to make payment (on the 27 Sep 2025 the debited my account) in October 2025 I used the pay @ ref they ent me to make payment (they debited my ccount) in November 2025 before making payment, I phoned to ask them if I may use last month's pay @ ref for the Nov payment, they sid yes. I paid on the 26 but on the 27 they debited my account again, for 3 consecutive months I have been paying double. At the bank I was only able to reverse the Nov and Oct debit (at a charge of R30 for each reversal for something which was not my fault). I phoned B3 nd they told me I need to speak with Clientele regarding the Spt 2025 debit but Clientele says they know nothing bout that debit order. Today (10 Dec 2025) I phoned B3 three times (Zandile Shibambo, Pilot and Thabisa Ntombela) all these three people couldn't assist me and worse Thabisa sid she will het her team leader to phone me before 15:00, it is now 16:30, no call, SMS or email from them. Even after I sent an email address week ago to their collections dept, to Clientele and I even cc Thabisa none of them bothered to acknowledge my email.
Helpful (0)
|Replies (0)T
Thandi
1 reviews | Active since Jan 2020
10 Dec 2025, 14:33
Worts Customer Service
The worst customer service thus far, I wonder what will it be like dealing with them when claiming for funeral payout. They joined Clientele in August and sent us SMS's that we will be using pay @ referrence number to make paaayment from September 2025. On the 25th September I used they pay @ ref they sent me to make payment (on the 27 Sep 2025 the debited my account) in October 2025 I used the pay @ ref they ent me to make payment (they debited my ccount) in November 2025 before making payment, I phoned to ask them if I may use last month's pay @ ref for the Nov payment, they sid yes. I paid on the 26 but on the 27 they debited my account again, for 3 consecutive months I have been paying double. At the bank I was only able to reverse the Nov and Oct debit (at a charge of R30 for each reversal for something which was not my fault). I phoned B3 nd they told me I need to speak with Clientele regarding the Spt 2025 debit but Clientele says they know nothing bout that debit order. Today (10 Dec 2025) I phoned B3 three times (Zandile Shibambo, Pilot and Thabisa Ntombela) all these three people couldn't assist me and worse Thabisa sid she will het her team leader to phone me before 15:00, it is now 16:30, no call, SMS or email from them. Even after I sent an email address week ago to their collections dept, to Clientele and I even cc Thabisa none of them bothered to acknowledge my email.
0
Replies (0)