KS
khomotso S
Active since Feb 2015
19
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Reviews
19 reviews1 month ago
*********** and inconsiderate service prov8
I know no one will actually respond to this because B3 has lost its purpose which is to assist its clients with dignity. I went through all the complaints and everyone is complaining about the same thing actually,the change of underwriters ( Clientele story) You will call around and still not get any help, you will visit their offices and still get *********** people that will also not assist. Now I made a decision to go to another funeral Palour but I hope you assist millions of people should anything happen to them.
0 replies
12 months ago
Poor service
Good day Pick n Pay Iam really concerned with the level of service I constantly receive in Pick n Pay Kwaggafontein in Mpumalanga. I dont know if this company don't train their employees or its just poor day to day running of the business thats the issue. Since the burger Friday deal has been introduced its been a struggle to just get to that store and leave happy like any other normal day. When i go to other branches around where i live, i would find the deal packed nicely and it become easier for clients to purchase, in kwaggafontein you have to run around the store to get each product on the deal. Only to be told that its not this cheese its that one, its not those rolls its those ones. If they were packed nicely we wouldn't have to pick the wrong ones. Secondly the other struggle would be that my smart shopper is rejecting the deal while i can clearly see on my Pick n Pay app its loaded and also using my FNB card. Today it was last straw when they told me sorry we don't have tomatoes, rolls, cheese and lettuce. The only thing that they had was patties(chicken patties). Basically they had no stock at all. I honestly like their service on any other day but fridays have been a struggle in that shop. Then you get someone that will tell you that you do not understand. Please get your employees trained on how to converse with clients and be helpful always. And the burger Friday is a national thing, why must we beg them to have access to this deal? Its annoying.
1 reply
19 months ago
Iam dissapointed.
Your claims department and customer service is pathetic. I did a claim on Friday the 08th of November 2024. They said theyll get back to me which they never did, i had to be the one calling to ask about the progress of the claim. They sent an email with 2 options for me to choose from after they said the car is a write off.. I rep**** on the 18th, until now no response received. I just called now and transferred to the claims dept to a very rude lady, i did not get her name. When i asked her why was i never contact she replief with "how m i supposed to know?" is that how you treat your customers? Why do you pick up a call if you cnt answer questions? I am very dissapoint now ill have a reason yo cancel all my policies with you and ill ensure non of my family members is anywhere near this company. It was all nice when you recruited us now it's time to deliver your promises and you just font care anymore.
1 reply
21 months ago
Unauthorized limit increase
I went to an ackermans branch yo request my account limit to be reduced and they told me it was not possible, i requested to speak to the accounts department which i interacted eith a lady called bronwyne and she said she cnt help me i neef to bring 3 months statement. I requeted a complaints department and i spoke to Inam which couldn't help either because she doesn't deal with account complaints.... I don't know who increased my limit and now i cnt be assisted when i want it to be reduced. Can i ask ackermans to never increase my limit without my approval anf they should reduce the limit to the agreed terms.... Can i please get my statements since i had this account.
0 replies
22 months ago
I need a refund or exchange done
Me and my husband went and bought a ring sometime in January this year but we only got married in June, which means I only started wearing the ring in June but already I see it starting to change color. How can such an expensive ring change color in a months time. I need sterns to come back to me and get this ring changed soon because I cannot deal with this dissapointment any longer.
3 replies
24 months ago
Incorrect billing
So yesterday I went to engen filling station in moutsia mall(Iam not sure with the spelling) next to siyabuswa. I asked them to fill my tank I was on 240 and some odds km still on my tank(3 bars). I didn't look if the machine was refreshed before he assisted me or what. What didn't make sense is the fact that I paid R1150. 35, where else I know normally when my tank is empty I would fill my tank with around R1200 to R1300. I saw the car in front of me paid with cash and didn't stay for long and he then the petrol attended didn't go to pay before assisting me.. I then thought to myself"could it be that my bill was added from the previous car's bill? " I asked the guy if he refreshed he said yes,i wanted proof of that I got non. He said to me there is no proof that could be provided to me. Why was no supervisor called to assist in this matter? It's the first time in my life having to complain about fuel bill. I always pour full tank in my car and it can't be now all of a sudden m bring delusional. I demand proof from engen that will assure me that there was no foul play on the above. And if there was, why? I know mistakes happen but if there was a mistake done, I could have been given an ear and probably got a solution but not be dismissed like thst.
4 replies
27 months ago
Managers bad attitude and bad service
Good day, today I went to engen garage in phola mall mpumalanga at around 17:20. There were alot of cars there wanted to fill up petrol, in front of me there were 4cars.i waited for my turn only to arrive and no one cared to help me. After about 5 min I saw a guy on the other isle I asked him what was happening he told me that they were changing shifts and I should wait. I was told that's how the process is and he called in a guy by the name of June. That arrogant guy just came and said "mhnmmm" on my window. I asked is he not the one to assist me and he said no the shift were changing and I should wait with an attitude that is disgusting... I hope he is not in any senior position because I was expecting him to explain what was happening. Why would we wait in a 24hr service station and be told about shifts??? No one letting the clients about whatever they are doing? I mean it's month end and they surely new it's their peak time. I got to my destination late because of engine. If it's your policies to stop operation when changing shifts then someone needs to go back to the drawing board as it's inconveniencing us as clients. And definitely training is needed in the staff there on how to engage with customers. The other one even said to me I should go to the total garage in kwamhlanga if m in a hurry. I mean I am using engen as I know I benefit on clicks and ebucks point. Today Iam very dissapointed and surely will never go to that garage ever.
1 reply
51 months ago
Pheladi mokoena for back office work
So today I went to ackermans in tshwane mall in mamelodi, I knocked off early at work to do errands. My first store was ackermans,how I wish I stated with others coz now I got annoyed and somaar went home after. So iam on a que minding my business this lady calls me I go to her till only for her to leave me,she asked if it was lay-bye or cash I was still confused coz its non(I was buying using account and or bank card). She was actually better coz I did not interact with her. As if that was not enough I get to a lady with a hidden name badge with a stinky attitude. She was very rude to me I wish she can be a packer and never interact with clients ever. At some point my ackermans card declined and she shouted ( insufficient funds)!!!!! I always pay account well but 2 weeks ago I used my card in the denlyn mall I forgot how much was left in it. I asked how much was available coz I was going to pay using bank card also. She said can't I see ut on the scanner which was off then she switched it on and never apologized for it. Her service is the worst I have ever received in ackermans. I never seen such in my entire existence being your client. I asked her name and she showed me the slip. Her name is Pheladi Mokoena. You don't know wat people are going through sisi the least you can do is being kind always.
2 replies
63 months ago
Cellphone insurance horror
Good day Jet Team Iam honestly out of words with Jet stores. I always had a cellphone insurance with them all the years. Recently claimed for my phone, I asked the lady a phone that had 2sim slots,a Samsung branded phone and she said to me the Samsung S21 had what I wanted I then bought the phone.when I got home I noticed it doesn't have I let it go because I already bought the phone. The other issue is I wanted my cellphone insurance to continue,she advice it's no longer available. I was not happy but what would I have done poor me. The last straw is when they told me it's no longer available but they still deducting money on my account.....I honestly need clarity on what's happening
0 replies
84 months ago
Dissapoinyed
Good day I need to complain about my phone insurance claim that I made few days ago. I made a claim few days ago as I lost my phone,I first went to a jet in middestad cnt andries and Pretoria str and I was told I have to bring a receipt of which I didn't have at that moment. I was told to go to Edgar's since i purchased the phone there and they didn't have the code they needed on the receipt. I then went to jet mart in church and van der walt and they accepted my documents without the receipt that was requested in the store before. I CALLED THE CALL CENTRE NUMBER REFLECTED ON THE FORM ON WEDNESDAY since I was given 48hours and I was told they needed more info which I give them,was speaking to a guy called Tahepo.he was proffessional and told me the claim will be approved before the end of business on the day. Called then again Thursday and I was told it was approved. But to my suprised they app R1500 while my phone was up for R1899.99, accorto my understudy gbat was the amount I'm covered for.. I went to CNA on Thursday late to collect a phone that's when I realized the claim amount. I proceeded with the phone purchase since I had no phone, I told them I'll inquire with the insurance people after i buy guess what? I was told told by a rude lady that since I purchased a new phone there is nothing they can do I should have asked before I purchased they would have reconsidered my claim. Can I please ask jet and its insurance to pay me my money since I needed a phone and I had no chance to call,CNA told me the I insurance people are closed at the time I went to them. I need my refund please to be on my jet account
1 reply
Review Distribution
5 Star
0 (0%)
4 Star
1 (5.2631578947368425%)
3 Star
3 (15.789473684210526%)
2 Star
4 (21.05263157894737%)
1 Star
11 (57.89473684210526%)