Extremely Poor Service & Double Debits

My mother has been a client since 2010 but the service we are receiving now is unacceptable. Since B3 partnered with Clientele, her account has been debited twice every month by both companies. We have tried resolving this multiple times, but we are being sent from pillar to post — Clientele says speak to B3, and B3 says speak to Clientele.

Calls to B3 result in being on hold for over an hour, agents are unable to assist, and no manager is available to resolve the issue.

Clientele requires a letter from B3 to reverse the debit, but B3 is not responding to calls or emails. This is extremely frustrating and disappointing, especially for a funeral policy. We need urgent resolution