Terrible customer service at Ba-Phalaborwa Local Municipality

I've been waiting since July 2021 for my refund from the Ba-Phalaborwa Local Municipality to be paid to me but nothing has been done from their side. I've been sent from one employee to the other but each one of them shifts the buck to the other. I've spoken to six employees at that municipality (including their manager) but the refund hasn't been paid yet. They always tell me everything has been processed and the refund will be paid after two weeks, but it has been many many many "two weeks" and I'm still waiting.