Baby Belle = a huge let down!

Baby is on its way, cot arrived, based didn't fit and bad communications.

For years my wife has walked past Baby Belle's shop in Cavendish, Cape Town and has seen the cot she wanted to get for a child she wanted to have when she was older.

So at the beginning of the year, when we learned she was pregnant it only seemed like a natural place to go to get our cot for our 1st born. So, we go there and the lady said no problem that you living Joburg, we can ship the product to you. We were sold, afterall the cot is considered top of the range, and they said they send quite a lot of cots to Joburg ~ perfect.

So the cot arrives 1.5 months before the baby arrives (great planning on behalf of wife ~ obviously she wants to nest). We put the cot together and.... the base of the cot doesn't fit the bolts it is meant to lay on (1), the cot appeared to be fine, but on closer inspection it was skew (2) and the compactum we bought has a drawer that is jammed on behalf of paint that dried... (3). These are not problems you want when there is a baby on the way and you have paid close to R 20k for both items of furniture.

Then on top of that the person we contacted at Baby Belle, while she did apologize ande said she would get us new items of furniture as soon as possible, contacted us initially and didn't keep us in the loop.

We notified her 3 weeks back and mums! The baby is due in 11 days.... I am not angry, just dissapointed. I like the fact that they owned up to the mistakes, but please contact your clients thereafter, especially when the absence of such communication involves a pregnant lady who is due to give birth in 11 days time! (note that when we first notified Baby Belle of the issues she was 32 days away from due date)

If your supplier of furniture is letting you down, LET THEM GO! Or carry-on, but cut your prices so that you can cater for cheaper prices and clientele. Lesson here is that its all in the marketing...

I sincerely hope that we get the cot and compuctum in time especially because of the cost of these items!