BABYLONSTOREN ONLINE GIFT SERVICE - SUCH A DISAPPOINTMENT

My daughter ordered two gifts from Babylonstoren to be delivered by ARAMEX. What a disaster. The two gifts had the recipients name yet ARAMEX asked for my daughter when delivering - obviously where it was delivered did not know my daughter so the gifts were taken back. Babylonstoren response is for my daughter to contact ARAMEX - firstly bad service - ARAMEX is Babylonstoren choice of courier - they should sort it out. Secondly has anyone every successfully reached Aramex. Now after more complaining Babylonstoren woke up and there has been calls to my daughter - too little too late - bad service and now how does she know what the condition of the two gifts will be? Her clients wont complain and say thanks for the gifts but they were in poor condition. REally bad taste in our mouth with Babylonstoren service - all pretty pictures and marketing but it needs substance behind it - good service, follow through ..... is required.