BAIC South Africa
2.1|112 reviews
PK
Pariksha K
1 reviews | Active since Member
21 Nov 2025, 08:43
Beijing and dealership's horrible service
I purchased a BAIC X55 Beijing Premium line in June 2025, since then i have been having issues with the car and the dealership that doesnt care about their customers but more about making the sale. The day i collected the car there was no spare key and since then im waiting for the spare key, the rubber on the side back passenger is crumbled and i showed the service manager, sales agent and the manager and till date im waiting with no responses from them. The day i bought the car i asked for the back tyres to be replaced as its worn out and the manager said he gave me a good price so he cant change the tyres, the stick on the car has a fuel consumption of 7.1 or 7.7 however its around 9/10 this is all bull**** and people just want to make a sale. At times they car senses when you nearby then it unlocks other times it doesnt, the car at times drives without the seat belt on in reverse it rolls. i was told all this is normal but i cant even justify it. the first time i bought the car there was a huge noise coming from the front of the car as well. i always loved a Beijing from the time i saw it but now i whole heartedly regret buying it because of the issues im having and the service im receiving.
Helpful (0)
Replies (53)0
Replies (53)BAIC South Africa's replyOfficial
21 Nov 2025, 11:30Hi there,
Thank you for reaching out and for taking the time to share your experience. We are truly sorry to hear about the challenges you’ve faced since purchasing your BAIC X55 Plus, and we fully understand your frustration. This is not the level of service or ownership experience we aim to provide.
We would like to address each of the concerns you’ve raised, including the delay in receiving your spare key, the unresolved rubber trim issue, the tyre condition at delivery, the vehicle features not functioning consistently, and the mechanical noise you experienced. Your feedback is taken seriously, and we want to ensure these matters are investigated and resolved as quickly as possible.
Our Customer Care team will escalate your case directly to the relevant dealership management and follow up until all issues have been addressed. They will make contact with you as soon as they complete their investigation into the matter.
We value your trust in the BAIC brand and appreciate the opportunity to put this right.
Kind regards,
The BAIC SA Team
Thank you for reaching out and for taking the time to share your experience. We are truly sorry to hear about the challenges you’ve faced since purchasing your BAIC X55 Plus, and we fully understand your frustration. This is not the level of service or ownership experience we aim to provide.
We would like to address each of the concerns you’ve raised, including the delay in receiving your spare key, the unresolved rubber trim issue, the tyre condition at delivery, the vehicle features not functioning consistently, and the mechanical noise you experienced. Your feedback is taken seriously, and we want to ensure these matters are investigated and resolved as quickly as possible.
Our Customer Care team will escalate your case directly to the relevant dealership management and follow up until all issues have been addressed. They will make contact with you as soon as they complete their investigation into the matter.
We value your trust in the BAIC brand and appreciate the opportunity to put this right.
Kind regards,
The BAIC SA Team
Best regards,
BAIC South Africa's reply21 Nov 2025, 11:30
Official
Hi there,
Thank you for reaching out and for taking the time to share your experience. We are truly sorry to hear about the challenges you’ve faced since purchasing your BAIC X55 Plus, and we fully understand your frustration. This is not the level of service or ownership experience we aim to provide.
We would like to address each of the concerns you’ve raised, including the delay in receiving your spare key, the unresolved rubber trim issue, the tyre condition at delivery, the vehicle features not functioning consistently, and the mechanical noise you experienced. Your feedback is taken seriously, and we want to ensure these matters are investigated and resolved as quickly as possible.
Our Customer Care team will escalate your case directly to the relevant dealership management and follow up until all issues have been addressed. They will make contact with you as soon as they complete their investigation into the matter.
We value your trust in the BAIC brand and appreciate the opportunity to put this right.
Kind regards,
The BAIC SA Team
Thank you for reaching out and for taking the time to share your experience. We are truly sorry to hear about the challenges you’ve faced since purchasing your BAIC X55 Plus, and we fully understand your frustration. This is not the level of service or ownership experience we aim to provide.
We would like to address each of the concerns you’ve raised, including the delay in receiving your spare key, the unresolved rubber trim issue, the tyre condition at delivery, the vehicle features not functioning consistently, and the mechanical noise you experienced. Your feedback is taken seriously, and we want to ensure these matters are investigated and resolved as quickly as possible.
Our Customer Care team will escalate your case directly to the relevant dealership management and follow up until all issues have been addressed. They will make contact with you as soon as they complete their investigation into the matter.
We value your trust in the BAIC brand and appreciate the opportunity to put this right.
Kind regards,
The BAIC SA Team
Best regards,