BAIC South Africa
2.5|91 reviews
Responds in 9 hours 32 min
DV
Donavon V
1 reviews | Active since Member
11 Mar 2026, 15:20
Good luck booking a service
Just trying to get a service for my car is a nightmare, I have phones like 4 different branches that either tell me they don’t do services anymore or they don’t have service kits for the Beijing, try booking a service and then I am told the service department has gone home, this was at 5 , site states they close at 5:30, managed to get through then I have to provide a whole vin number , even though it’s not my first service it makes no sense why don’t the branches share a database. I didn’t have any issues with my first 2 services
Helpful (0)
Replies (1)0
Replies (1)BAIC South Africa's replyOfficial
12 Mar 2026, 06:16Hi there,
Thank you for taking the time to share your experience with us. We are sorry to hear about the frustration you encountered while trying to book a service for your BAIC. We understand how inconvenient this must have been, especially considering that your previous service experiences were smooth.
Please note that BAIC South Africa operates through a network of independently owned and managed dealerships. While these dealerships are authorised to represent the brand, they function as separate businesses and manage their own service departments, staffing, booking systems, and parts availability. For this reason, operational processes, such as requesting the VIN or maintaining customer records, may differ between dealerships.
That said, we do appreciate the concerns you’ve raised regarding the difficulty in securing a booking, the availability of service kits, and the communication around operating hours. Your feedback is important to us, and we will be sharing it with the relevant dealership management teams to help improve the overall customer experience.
We will have our customer service team reach out to you to assist you in resolving the matter.
We value your support of the BAIC brand and apologise for the inconvenience caused. Please be assured that we remain committed to ensuring that our customers receive the assistance they need.
Kind regards,
BAIC South Africa
Thank you for taking the time to share your experience with us. We are sorry to hear about the frustration you encountered while trying to book a service for your BAIC. We understand how inconvenient this must have been, especially considering that your previous service experiences were smooth.
Please note that BAIC South Africa operates through a network of independently owned and managed dealerships. While these dealerships are authorised to represent the brand, they function as separate businesses and manage their own service departments, staffing, booking systems, and parts availability. For this reason, operational processes, such as requesting the VIN or maintaining customer records, may differ between dealerships.
That said, we do appreciate the concerns you’ve raised regarding the difficulty in securing a booking, the availability of service kits, and the communication around operating hours. Your feedback is important to us, and we will be sharing it with the relevant dealership management teams to help improve the overall customer experience.
We will have our customer service team reach out to you to assist you in resolving the matter.
We value your support of the BAIC brand and apologise for the inconvenience caused. Please be assured that we remain committed to ensuring that our customers receive the assistance they need.
Kind regards,
BAIC South Africa
Best regards,
BAIC South Africa's reply12 Mar 2026, 06:16
Official
Hi there,
Thank you for taking the time to share your experience with us. We are sorry to hear about the frustration you encountered while trying to book a service for your BAIC. We understand how inconvenient this must have been, especially considering that your previous service experiences were smooth.
Please note that BAIC South Africa operates through a network of independently owned and managed dealerships. While these dealerships are authorised to represent the brand, they function as separate businesses and manage their own service departments, staffing, booking systems, and parts availability. For this reason, operational processes, such as requesting the VIN or maintaining customer records, may differ between dealerships.
That said, we do appreciate the concerns you’ve raised regarding the difficulty in securing a booking, the availability of service kits, and the communication around operating hours. Your feedback is important to us, and we will be sharing it with the relevant dealership management teams to help improve the overall customer experience.
We will have our customer service team reach out to you to assist you in resolving the matter.
We value your support of the BAIC brand and apologise for the inconvenience caused. Please be assured that we remain committed to ensuring that our customers receive the assistance they need.
Kind regards,
BAIC South Africa
Thank you for taking the time to share your experience with us. We are sorry to hear about the frustration you encountered while trying to book a service for your BAIC. We understand how inconvenient this must have been, especially considering that your previous service experiences were smooth.
Please note that BAIC South Africa operates through a network of independently owned and managed dealerships. While these dealerships are authorised to represent the brand, they function as separate businesses and manage their own service departments, staffing, booking systems, and parts availability. For this reason, operational processes, such as requesting the VIN or maintaining customer records, may differ between dealerships.
That said, we do appreciate the concerns you’ve raised regarding the difficulty in securing a booking, the availability of service kits, and the communication around operating hours. Your feedback is important to us, and we will be sharing it with the relevant dealership management teams to help improve the overall customer experience.
We will have our customer service team reach out to you to assist you in resolving the matter.
We value your support of the BAIC brand and apologise for the inconvenience caused. Please be assured that we remain committed to ensuring that our customers receive the assistance they need.
Kind regards,
BAIC South Africa
Best regards,