BAIC South Africa
2.5|91 reviews
Responds in 9 hours 32 min
DK
Dipolelo K
1 reviews | Active since Member
03 May 2026, 10:27
Sold vehicle with unresolved engine light fault, now refusing to repair under warranty
I bought a BAIC Beijing x55 elite brand new from Harval Rustenburg in 2023. On the day of purchase, the vehicle’s engine warning light was already on.
I reported this immediately. The dealership told me they were “waiting for software” to clear the fault permanently and that it would be sorted out. Based on this assurance, I took delivery of the car.
To date, the engine light has never been properly fixed. I have followed up multiple times, but was always told they were still waiting on BAIC for the software update.
Now that the car is out of warranty, the dealership suddenly says I must pay for diagnosing and repairing the same fault that existed when I bought it.
This is unacceptable because: 1. The fault existed at point of sale — I bought the car with the engine light on. 2. I was promised a repair — BAIC/Dealer delayed the fix until warranty expired. 3. Consumer Protection Act — Section 56 says goods must be free of defects for 6 months after purchase. A pre-existing engine fault is a defect.
What I want: BAIC must diagnose and repair the engine light issue at no cost to me, as it was reported before delivery and never resolved due to their delays.
I have complained before and have proof of emails complaining showing I reported the issue from day one. If this isn’t resolved within 7 days, I will escalate to the Motor Industry Ombudsman of South Africa and the National Consumer Commission
Helpful (0)
Replies (6)0
Replies (6)BAIC South Africa's replyOfficial
05 May 2026, 13:33Good day,
Thank you for bringing this matter to our attention. We sincerely regret the frustration and inconvenience you have experienced regarding your BAIC X55 Plus Elite.
A representative from BAIC South Africa will be in contact with you to discuss the next steps and work towards a resolution. We aim to resolve this matter as quickly and fairly as possible.
Thank you for your patience and for giving us the opportunity to address your concerns.
Kind regards,
BAIC South Africa Customer Care
Thank you for bringing this matter to our attention. We sincerely regret the frustration and inconvenience you have experienced regarding your BAIC X55 Plus Elite.
A representative from BAIC South Africa will be in contact with you to discuss the next steps and work towards a resolution. We aim to resolve this matter as quickly and fairly as possible.
Thank you for your patience and for giving us the opportunity to address your concerns.
Kind regards,
BAIC South Africa Customer Care
Best regards,
BAIC South Africa's reply05 May 2026, 13:33
Official
Good day,
Thank you for bringing this matter to our attention. We sincerely regret the frustration and inconvenience you have experienced regarding your BAIC X55 Plus Elite.
A representative from BAIC South Africa will be in contact with you to discuss the next steps and work towards a resolution. We aim to resolve this matter as quickly and fairly as possible.
Thank you for your patience and for giving us the opportunity to address your concerns.
Kind regards,
BAIC South Africa Customer Care
Thank you for bringing this matter to our attention. We sincerely regret the frustration and inconvenience you have experienced regarding your BAIC X55 Plus Elite.
A representative from BAIC South Africa will be in contact with you to discuss the next steps and work towards a resolution. We aim to resolve this matter as quickly and fairly as possible.
Thank you for your patience and for giving us the opportunity to address your concerns.
Kind regards,
BAIC South Africa Customer Care
Best regards,
DK
Dipolelo K's updateReviewer Update
05 May 2026, 15:14> Thank you for responding, BAIC South Africa Customer Care.
For full transparency and to assist your representative:
> Vehicle: 2023 BAIC Beijing X55 Elite, Reg KWN 045 NW, > Mileage: 89,237km as of 05/05/2026 — warranty is active until 2028/01/01 or 150,000km.
> Critical updates since my original review:
> 1. New engine damage: After Jetor BAIC Rustenburg’s 90,000km service on 26/06/2025, the vehicle developed a dangerous knocking noise. Job Card 26BIAA44314 states “all is well” on arrival. Noise reported to dealer via WhatsApp 05/05/2026 10:43.
> 2. Technician misconduct: Technician Jimmy Manamela liable for harval selling me a car with engine light, and admitted verbally the fault existed “before the cruise control switch broke”.
> 3. Driving under protest: I have no alternative transport. I am using the vehicle under protest and BAIC is on notice that any further damage is your liability per CPA Section 56.
> Formal legal demands sent to customercare@baic.co.za, MIOSA & NCC today include:
> 1. Written confirmation warranty is active
> 2. Loan vehicle/tow truck within 24 hours due to safety risk
> 3. Independent dealer appointment — I will not return to Jetor BAIC Rustenburg
> 4. Disciplinary action against Mr. Manamela
> I will update this review once BAIC provides written confirmation of the above.
> Please ensure all communication is in writing via email to dipolelo.kgotle@gmail.com. I do not consent to verbal discussions or return to Jetor BAIC Rustenburg.
For full transparency and to assist your representative:
> Vehicle: 2023 BAIC Beijing X55 Elite, Reg KWN 045 NW, > Mileage: 89,237km as of 05/05/2026 — warranty is active until 2028/01/01 or 150,000km.
> Critical updates since my original review:
> 1. New engine damage: After Jetor BAIC Rustenburg’s 90,000km service on 26/06/2025, the vehicle developed a dangerous knocking noise. Job Card 26BIAA44314 states “all is well” on arrival. Noise reported to dealer via WhatsApp 05/05/2026 10:43.
> 2. Technician misconduct: Technician Jimmy Manamela liable for harval selling me a car with engine light, and admitted verbally the fault existed “before the cruise control switch broke”.
> 3. Driving under protest: I have no alternative transport. I am using the vehicle under protest and BAIC is on notice that any further damage is your liability per CPA Section 56.
> Formal legal demands sent to customercare@baic.co.za, MIOSA & NCC today include:
> 1. Written confirmation warranty is active
> 2. Loan vehicle/tow truck within 24 hours due to safety risk
> 3. Independent dealer appointment — I will not return to Jetor BAIC Rustenburg
> 4. Disciplinary action against Mr. Manamela
> I will update this review once BAIC provides written confirmation of the above.
> Please ensure all communication is in writing via email to dipolelo.kgotle@gmail.com. I do not consent to verbal discussions or return to Jetor BAIC Rustenburg.
DK
Dipolelo K's update05 May 2026, 15:14
Reviewer Update
> Thank you for responding, BAIC South Africa Customer Care.
For full transparency and to assist your representative:
> Vehicle: 2023 BAIC Beijing X55 Elite, Reg KWN 045 NW, > Mileage: 89,237km as of 05/05/2026 — warranty is active until 2028/01/01 or 150,000km.
> Critical updates since my original review:
> 1. New engine damage: After Jetor BAIC Rustenburg’s 90,000km service on 26/06/2025, the vehicle developed a dangerous knocking noise. Job Card 26BIAA44314 states “all is well” on arrival. Noise reported to dealer via WhatsApp 05/05/2026 10:43.
> 2. Technician misconduct: Technician Jimmy Manamela liable for harval selling me a car with engine light, and admitted verbally the fault existed “before the cruise control switch broke”.
> 3. Driving under protest: I have no alternative transport. I am using the vehicle under protest and BAIC is on notice that any further damage is your liability per CPA Section 56.
> Formal legal demands sent to customercare@baic.co.za, MIOSA & NCC today include:
> 1. Written confirmation warranty is active
> 2. Loan vehicle/tow truck within 24 hours due to safety risk
> 3. Independent dealer appointment — I will not return to Jetor BAIC Rustenburg
> 4. Disciplinary action against Mr. Manamela
> I will update this review once BAIC provides written confirmation of the above.
> Please ensure all communication is in writing via email to dipolelo.kgotle@gmail.com. I do not consent to verbal discussions or return to Jetor BAIC Rustenburg.
For full transparency and to assist your representative:
> Vehicle: 2023 BAIC Beijing X55 Elite, Reg KWN 045 NW, > Mileage: 89,237km as of 05/05/2026 — warranty is active until 2028/01/01 or 150,000km.
> Critical updates since my original review:
> 1. New engine damage: After Jetor BAIC Rustenburg’s 90,000km service on 26/06/2025, the vehicle developed a dangerous knocking noise. Job Card 26BIAA44314 states “all is well” on arrival. Noise reported to dealer via WhatsApp 05/05/2026 10:43.
> 2. Technician misconduct: Technician Jimmy Manamela liable for harval selling me a car with engine light, and admitted verbally the fault existed “before the cruise control switch broke”.
> 3. Driving under protest: I have no alternative transport. I am using the vehicle under protest and BAIC is on notice that any further damage is your liability per CPA Section 56.
> Formal legal demands sent to customercare@baic.co.za, MIOSA & NCC today include:
> 1. Written confirmation warranty is active
> 2. Loan vehicle/tow truck within 24 hours due to safety risk
> 3. Independent dealer appointment — I will not return to Jetor BAIC Rustenburg
> 4. Disciplinary action against Mr. Manamela
> I will update this review once BAIC provides written confirmation of the above.
> Please ensure all communication is in writing via email to dipolelo.kgotle@gmail.com. I do not consent to verbal discussions or return to Jetor BAIC Rustenburg.
BAIC South Africa's replyOfficial
06 May 2026, 06:32Thank you for the additional information. We will pass it along to the relevant team.
Best regards,
BAIC South Africa's reply06 May 2026, 06:32
Official
Thank you for the additional information. We will pass it along to the relevant team.
Best regards,
DK
Dipolelo K's updateReviewer Update
14 May 2026, 08:54Good day i still haven’t received any call from any of the team members up today
DK
Dipolelo K's update14 May 2026, 08:54
Reviewer Update
Good day i still haven’t received any call from any of the team members up today
BAIC South Africa's replyOfficial
14 May 2026, 10:00Good day. We will follow up with the relevant team as to the delay as you should have been contacted by now.
Best regards,
BAIC South Africa's reply14 May 2026, 10:00
Official
Good day. We will follow up with the relevant team as to the delay as you should have been contacted by now.
Best regards,
DK
Dipolelo K's updateReviewer Update
14 May 2026, 10:44Ok thank you
DK
Dipolelo K's update14 May 2026, 10:44
Reviewer Update
Ok thank you