Bakos Brothers failure to assist with fading Leather Lounge Suite

I bought Leather Lounge Suite from Bakos Brothers about 3 years ago and I have been struggling with them since I reported the Leather was fading about 6 to 8 months after I bought them. I also reported the coushions were moving while you seated and they came out to attend to them but they ignored the Leather by telling me that the Leather is not under warranty ....however, they could see how the Leather was fading. I really need assistant because I am sure that I am not the only going through this frustrations. Please assist. Ishmael