Terrible Customer Service and False Accusations at BALA BALA

n 01/10/2024 just before closing when we wanted to pay we were accused by one of the employees for something we did not do. A few weeks back we wanted to buy party poppers but we did not know what colours the poppers are because they are written in chinese. We tried all the employees and asked if they know the colours and nobody knew and nobody really cared. One friendly staff member was willing to help and opened one of the poppers to see. Today, a few weeks later, another employee accused us and started shouting and said we are the ones that opened the poppers and damaged her products. She then went on and said we had a bad attitude and she never apologised for falsy accusing us. My girlfriend told them that every year her schools spends thousands of rands here for their yearly concert and doesn't appreciate that they falsely accuse us, but all the employees started laughing at her and ridiculed her for saying that as if they are saying it is impossible.

Why would someone falsely accuse someone infront of other customers without any evidence, they have CCTV cameras why don't they use it? Why loose a customer over a party popper that is listed R35?

Don't buy here they don't appreciate you as a customer rather buy at Wonder store or General store that is not that far away.

If the owner is reading this please reach out so that we can discuss this with her I don't think she wants people working for that treats her customers in this way.