Debit order double deducted

They debit double amount of the normal debit amount and they say it's system glitch yet they are *****ing from customers. I dealt with an agent named Adriaan, was rude when I requested for my refund. Looks like they are using clients money for their cash flows and hiding on the system glitch. There was no accountability or transparency at all. Paying customers deserve better than this. Not worth it. Dont even waste your money!