Balwin Fibre
Unclaimed Business
Balwin Fibre
Unclaimed Business
15 Reviews (last 12 months)
Does not respond to reviews
AI Review Summary
Based on recent customer reviews, Balwin Fibre receives overwhelmingly negative feedback centred on unreliable internet connectivity, billing errors including double charges, and poor customer service. Multiple customers specifically cite a representative named Adriaan as rude and dismissive. The online portal has been offline for extended periods, leaving customers unable to access statements or make payments. Customers who work from home express significant frustration with prolonged outages and slow resolution times. A recurring theme is the lack of accountability, with support tickets ignored and calls going unanswered for extended periods.
Performance(last 12 months):
TrustIndex
0
Ranking
#36
in Internet & Telecoms
NPS Score
-75
Recommended: Unlikely
Review Distribution
1.3|15 Reviews
Jun '25 - May '26
5(6.7%)
4(0%)
3(0%)
2(0%)
1(93.3%)
5(6.7%)
4(0%)
3(0%)
2(0%)
1(93.3%)
Frequently Asked Questions About Balwin Fibre
Based on recent customer reviews, Balwin Fibre receives overwhelmingly negative feedback centred on unreliable internet connectivity, billing errors including double charges, and poor customer service. Multiple customers specifically cite a representative named Adriaan as rude and dismissive. The online portal has been offline for extended periods, leaving customers unable to access statements or make payments. Customers who work from home express significant frustration with prolonged outages and slow resolution times. A recurring theme is the lack of accountability, with support tickets ignored and calls going unanswered for extended periods.
Balwin Fibre has a TrustIndex of 0 out of 10 on Hellopeter, based on 15 reviews in the last 12 months. Hellopeter has tracked Balwin Fibre across 47 total reviews. How is the TrustIndex calculated? →
Recent reviews (15)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your ExperienceA
Anonymous
1 reviews | Active since Jan 2020
11 Mar 2026, 12:53
Balwin connect -Misleading information to customers
I am extremely disappointed with the service received from Balwin Connect. I activated my account mid December, at the end of the month I noticed that they did not debit my account, so I contacted customer support to ask why my account had not been debited. I was informed by the consultant that the debit would only go through end of February. Based on that conversation, I was given the impression that the first few months may have been part of a promotion. Despite this, I was never sent any statements or notifications of an outstanding balance. Even when I called again in February because my WiFi was not working, I was told that the issue appeared to be on my side because my plugs were off. At no point during that call was I informed that there were any unpaid amounts on my account. Today (11 March), for the first time, I received statements reflecting outstanding balances, and my service was suddenly disconnected. When I called to query this, I was told that there had been a billing/processing error on Balwin Connect’s side. This raises several serious concerns: Why was I told in January that the debit would only go through in February? Why was I given the impression that the first few months were promotional? Why were no statements or notifications sent earlier, and why am I only being notified of outstanding balances in March? If there was a billing error on your side, why is the customer now being penalised for a system failure? The most frustrating part is that my internet connection was cut while I was on a work call, which caused a major inconvenience. What baffles me the most is that they have my banking details but never debited for those months but only debited one months premium at the end of February. This situation reflects poor communication, lack of transparency, and unacceptable customer service. I fail to understand why the customer is being negatively affected by internal billing errors and why they **** about the premiums not being due and gave me an impression that it was promotional.
Helpful (0)
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Anonymous
1 reviews | Active since Jan 2020
11 Mar 2026, 12:53
Balwin connect -Misleading information to customers
I am extremely disappointed with the service received from Balwin Connect. I activated my account mid December, at the end of the month I noticed that they did not debit my account, so I contacted customer support to ask why my account had not been debited. I was informed by the consultant that the debit would only go through end of February. Based on that conversation, I was given the impression that the first few months may have been part of a promotion. Despite this, I was never sent any statements or notifications of an outstanding balance. Even when I called again in February because my WiFi was not working, I was told that the issue appeared to be on my side because my plugs were off. At no point during that call was I informed that there were any unpaid amounts on my account. Today (11 March), for the first time, I received statements reflecting outstanding balances, and my service was suddenly disconnected. When I called to query this, I was told that there had been a billing/processing error on Balwin Connect’s side. This raises several serious concerns: Why was I told in January that the debit would only go through in February? Why was I given the impression that the first few months were promotional? Why were no statements or notifications sent earlier, and why am I only being notified of outstanding balances in March? If there was a billing error on your side, why is the customer now being penalised for a system failure? The most frustrating part is that my internet connection was cut while I was on a work call, which caused a major inconvenience. What baffles me the most is that they have my banking details but never debited for those months but only debited one months premium at the end of February. This situation reflects poor communication, lack of transparency, and unacceptable customer service. I fail to understand why the customer is being negatively affected by internal billing errors and why they **** about the premiums not being due and gave me an impression that it was promotional.
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Replies (0)BH
Bella H
1 reviews | Active since Jan 2020
28 Feb 2026, 18:02
Pathetic, avoid at all costs
If I could give them zero stars, I would. Don't waste your time and money with this company, the customer service is pathetic and your Internet will be down more than it'll be working. In January, I was charged double what I usually pay due to them supposedly never charging me a pro rata fee after I was told there wouldn't be one when signing up. I'm not able to contact them on WhatsApp (suspect I've been blocked) and calling them is useless as you'll be on the phone for 20+ minutes with no solution to your issue. Adriaan was absolutely awful when I called about the double debit and had the audacity to sigh whilst on the phone with me. Today my Internet is down yet again and there's absolutely no way to reach them. I work from home and this is incredibly inconvenient. DO NOT SIGN UP WITH THEM IF YOU WANT RELIABLE INTERNET!!!
Helpful (0)
|Replies (0)BH
Bella H
1 reviews | Active since Jan 2020
28 Feb 2026, 18:02
Pathetic, avoid at all costs
If I could give them zero stars, I would. Don't waste your time and money with this company, the customer service is pathetic and your Internet will be down more than it'll be working. In January, I was charged double what I usually pay due to them supposedly never charging me a pro rata fee after I was told there wouldn't be one when signing up. I'm not able to contact them on WhatsApp (suspect I've been blocked) and calling them is useless as you'll be on the phone for 20+ minutes with no solution to your issue. Adriaan was absolutely awful when I called about the double debit and had the audacity to sigh whilst on the phone with me. Today my Internet is down yet again and there's absolutely no way to reach them. I work from home and this is incredibly inconvenient. DO NOT SIGN UP WITH THEM IF YOU WANT RELIABLE INTERNET!!!
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Replies (0)RP
Ruben P
1 reviews | Active since Jan 2020
28 Feb 2026, 10:51
BEWARE BALWIN FIBRE ****!!!!
Balwin Connect Fibre overcharged me for the month of February, I had to notify them of THEIR MISTAKE!!! I told them I was moving to another estate in February as well and they asked me to still pay for March even tho I am moving and will no longer have access to the wifi. They are BLIKSEMS!!!!!
Helpful (0)
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Ruben P
1 reviews | Active since Jan 2020
28 Feb 2026, 10:51
BEWARE BALWIN FIBRE ****!!!!
Balwin Connect Fibre overcharged me for the month of February, I had to notify them of THEIR MISTAKE!!! I told them I was moving to another estate in February as well and they asked me to still pay for March even tho I am moving and will no longer have access to the wifi. They are BLIKSEMS!!!!!
0
Replies (0)DM
Dakalo M
1 reviews | Active since Jan 2020
27 Feb 2026, 13:19
They run it like a ****a shop at the hands of Adriaan
I’ve had repeated issues with Bowen Connect, specifically with a representative named Adriaan. Despite multiple emails clearly stating my availability for router collection, the company consistently ignored my instructions. Today, the courier arrived at my home without any prior notice, on the very same day I was supposedly “booked,” forcing me to scramble to make the handover. Adrian is dismissive, unhelpful, and shows no accountability. The company operates like a ****a shop — chaotic, disorganized, and entirely customer-unfriendly. I strongly caution anyone considering their services: expect poor communication, last-minute changes, and staff who ignore your clearly stated needs.
Helpful (0)
|Replies (0)DM
Dakalo M
1 reviews | Active since Jan 2020
27 Feb 2026, 13:19
They run it like a ****a shop at the hands of Adriaan
I’ve had repeated issues with Bowen Connect, specifically with a representative named Adriaan. Despite multiple emails clearly stating my availability for router collection, the company consistently ignored my instructions. Today, the courier arrived at my home without any prior notice, on the very same day I was supposedly “booked,” forcing me to scramble to make the handover. Adrian is dismissive, unhelpful, and shows no accountability. The company operates like a ****a shop — chaotic, disorganized, and entirely customer-unfriendly. I strongly caution anyone considering their services: expect poor communication, last-minute changes, and staff who ignore your clearly stated needs.
0
Replies (0)JN
JULIET N
1 reviews | Active since Jan 2020
19 Feb 2026, 18:11
Debit order double deducted
They debit double amount of the normal debit amount and they say it's system glitch yet they are *****ing from customers. I dealt with an agent named Adriaan, was rude when I requested for my refund. Looks like they are using clients money for their cash flows and hiding on the system glitch. There was no accountability or transparency at all. Paying customers deserve better than this. Not worth it. Dont even waste your money!
Helpful (0)
|Replies (0)JN
JULIET N
1 reviews | Active since Jan 2020
19 Feb 2026, 18:11
Debit order double deducted
They debit double amount of the normal debit amount and they say it's system glitch yet they are *****ing from customers. I dealt with an agent named Adriaan, was rude when I requested for my refund. Looks like they are using clients money for their cash flows and hiding on the system glitch. There was no accountability or transparency at all. Paying customers deserve better than this. Not worth it. Dont even waste your money!
0
Replies (0)DM
Dakalo M
1 reviews | Active since Jan 2020
6 Feb 2026, 15:32
Slow internet, rude staff, zero accountability.
Slow, unreliable internet and even worse customer service. I dealt with an agent named Adriaan, who was rude, dismissive, and consistently shifted blame onto me for a billing issue caused by their own systems. There was no accountability or transparency at all. Paying customers deserve better than this. Not worth it. Dont even waste your money!
Helpful (0)
|Replies (0)DM
Dakalo M
1 reviews | Active since Jan 2020
6 Feb 2026, 15:32
Slow internet, rude staff, zero accountability.
Slow, unreliable internet and even worse customer service. I dealt with an agent named Adriaan, who was rude, dismissive, and consistently shifted blame onto me for a billing issue caused by their own systems. There was no accountability or transparency at all. Paying customers deserve better than this. Not worth it. Dont even waste your money!
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Replies (0)SM
Sandesh M
1 reviews | Active since Jan 2020
6 Dec 2025, 14:16
Bad service
I have called Balwin connect on multiple occasions about my wifi speed being slow and disconnecting. Each and every time I call, they advise that they're escalating to the fibre department and yet nobody comes back to me. This is absolutely ridiculous. The level of service is putrid. How many times do I have to escalate the matter? At what point is this going to be taken seriously? I've even had my router and ONT box changed to have this issue resolved. I'm paying for a 500mps line, yet my download speed is 38mps. What am I paying for?
Helpful (0)
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Sandesh M
1 reviews | Active since Jan 2020
6 Dec 2025, 14:16
Bad service
I have called Balwin connect on multiple occasions about my wifi speed being slow and disconnecting. Each and every time I call, they advise that they're escalating to the fibre department and yet nobody comes back to me. This is absolutely ridiculous. The level of service is putrid. How many times do I have to escalate the matter? At what point is this going to be taken seriously? I've even had my router and ONT box changed to have this issue resolved. I'm paying for a 500mps line, yet my download speed is 38mps. What am I paying for?
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Replies (0)MC