Active since Mar 2017
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5 reviews1 month ago
Poor Workmanship and Refusal to Take Responsibility
I would like to share my disappointing experience with Zitha Technologies following a security camera installation at my home. On 25 October 2025, Zitha Technologies installed security cameras at my property. During the installation, their technicians lifted several roof tiles to run cables through the roof cavity. Unfortunately, the tiles were not replaced correctly. A few days later, after rainfall on 28 October 2025, water leaked into two bedrooms and the patio area of my home. I immediately contacted the installer, and a technician came out that evening and confirmed that the roof tiles had been incorrectly repositioned during the installation. Although the tiles were not broken, the incorrect placement caused water to enter the house, resulting in damage to ceilings, walls, and paintwork in multiple areas. Despite the clear link between the installation work and the damage caused, the company has refused to take proper responsibility. Instead of addressing the issue fully, I was told to claim from my insurer . In addition, there were further workmanship concerns. The DVR installed as part of the system was left with missing *****s and was not properly secured. I sent a video to the installer on 15 November 2025 highlighting the issue, and only after repeated follow-ups did a technician return on 4 December 2025 to secure the cover. Even then, the company avoided addressing the repair of the internal damages caused by the installation. I have made several attempts to resolve this matter directly with the company but their response has been dismissive and unhelpful. I am sharing this review so that other consumers are aware of my experience with Zitha Technologies. When hiring service providers, especially for installations that affect the structural elements of a home, workmanship and accountability are critical. Unfortunately, my experience with Steven Mutari the owner of Zitha Technologies has been extremely disappointing.
0 replies
1 month ago
Balwin connect -Misleading information to customers
I am extremely disappointed with the service received from Balwin Connect. I activated my account mid December, at the end of the month I noticed that they did not debit my account, so I contacted customer support to ask why my account had not been debited. I was informed by the consultant that the debit would only go through end of February. Based on that conversation, I was given the impression that the first few months may have been part of a promotion. Despite this, I was never sent any statements or notifications of an outstanding balance. Even when I called again in February because my WiFi was not working, I was told that the issue appeared to be on my side because my plugs were off. At no point during that call was I informed that there were any unpaid amounts on my account. Today (11 March), for the first time, I received statements reflecting outstanding balances, and my service was suddenly disconnected. When I called to query this, I was told that there had been a billing/processing error on Balwin Connect’s side. This raises several serious concerns: Why was I told in January that the debit would only go through in February? Why was I given the impression that the first few months were promotional? Why were no statements or notifications sent earlier, and why am I only being notified of outstanding balances in March? If there was a billing error on your side, why is the customer now being penalised for a system failure? The most frustrating part is that my internet connection was cut while I was on a work call, which caused a major inconvenience. What baffles me the most is that they have my banking details but never debited for those months but only debited one months premium at the end of February. This situation reflects poor communication, lack of transparency, and unacceptable customer service. I fail to understand why the customer is being negatively affected by internal billing errors and why they **** about the premiums not being due and gave me an impression that it was promotional.
0 replies
83 months ago
Telkom Mobile THIEVES!!!!!!!!! Poor service and full of empty promises
On the 31st of October 2018 there was a debit order of about R 5 513 from Telkom Mobile. When I called the contact center I discovered that there was a fraudulent account opened in my name and that somehow the accounts had been subsequently cancelled. The consultant confirmed that the contracts had a " cancelled status" and that however a fee had been charged for cancelling the contracts. After confirming that indeed I had never entered into a contract with Telkom and that my current number is an MTN prepaid number, I was advised to forward documents to Telkom so that the fraud department can investigate the matter and close those accounts, of which I did. A few days later another debit of R3000 from telkom went off my account. i kept following up and still didn't get assistance from them. I frequently called the contact center again however to my disappointment I was sent from pillar to post and given different numbers to call. After following up with them nonstop and receiving no correspondence for two weeks, I eventually got hold of Sam Mathembula and sent him my bank statements as well as the other documents that they required. In the bank statements there were amounts reflecting what I had been charged by the bank for the these transactions and reversals on my account, he then guaranteed that this matter would be resolved and I would be reimbursed for the penalty charges that I paid on my account as reflected in the bank statements. However whenever I contacted him,he would give me excuses and say that he escalated the matter. To date( 11 June 2019) about 7 months later they have not paid me back. This company messed up my credit record as well as put me in a worse off position financially!!!!! they are always looking for excuses to not pay me and the consultant (Sam Mathebula) has no interest in helping me resolve this matter.
0 replies
100 months ago
Insurance scrambling for reasons not to pay
I submitted a claim in December to monitor administrators which was the same as the claim I submitted to them in March 2017. The phone just didn’t want to work, let alone switch on. After being given the run around by both MTN and monitor administrators, the claim was approved on the and I was told to pay the excess and send the proof of payment to them. After paying I followed with Ibrahim Mbalane as to when I should expect the courier to collect the phone. He gave me the run around telling me he was confirming something with the repair center and would get back to me. After numerous attempts of following up He comes back to me and tells me that the phone was subsequently declined. When I asked him and the supervisor lungi manzini to explain they told me that the phone was not damaged. This phone gave me the same issue early 2017 where the mother board was changed and the repair centre confirmed that the same thing would need to be done again and now they are telling me that its not covered! I am very frustrated with the service received from MTN and monitor Kzn as I feel they are trying to find a reason not to fix the phone. I previously had issues with the service from the store because they took too long to book my phone in and now it seems like that is just the standard for these two companies. I am very annoyed because I am being passed on from one supervisor to the next with no progress and explanation.
105 replies
110 months ago
Insurance a rip off- claim status rejected
<p>My phone stopped working on either the 23rd or the 24th Of February 2017 while I was at work. I went to the MTN store at Clearwater Mall on that day and reported it to a sales consultant who then advised that the phone needed to be booked in and that I would not be getting a loan phone.</p> <p> </p> <p>I then told him I will bring the phone in once I had a temporary phone to use since my number is linked to my accounts and I receive my e-mails on that mobile device. On the 3rd of March 2017 I then went back to the store to book in the phone where I was assisted by a lady by the name of Ayanda.</p> <p> </p> <p>On the 13th of March 2017, I received an sms which read ‘Dear customer, IMEI No. ******XX has been assessed. QuotationR2049.28 incl Vat. Job card no ***XX. Reply yes to accept or no to reject. “if your unit is insured please confirm with your insurance first before you give us a go ahead the process has changed and you will be liable for the payment”.</p> <p> </p> <p>I then called MTN insurance on the very same day (13th March 2017) and requested a claim form which I received from Noviwe .</p> <p> </p> <p>I then received a call from the MTN insurance either on the evening of the 13th or 14th of March 2017, where I was told that I needed to request a technical report from the repair centre. I requested the report and sent it on the 16th of March 2017.</p> <p> </p> <p>After sending emails to the insurance department of which i was not getting a response, i decided to call. the consultant assisting me told me the claim was rejected based on the fact i was not using the mobile phone. which does not make sense! how on earth would i use a phone that does not work?</p> <p> </p> <p>I pay for insurance and the minute i submit a claim the insurer looks for any reason not to pay out. i was not provided with a detailed explanation/ report. I have heard bad reviews from friends with regards to MTN insurance always declining claims for no apparent reason. As soon as this contract ends i want to leave this network! i have only received bad service from it.</p>
112 replies
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1 Star
5 (100%)