

Monitor Administrators
Based on recent customer reviews, Monitor Administrators is drawing significant frustration from policyholders pursuing cellphone and device insurance claims. Customers consistently mention prolonged claim turnaround times, poor communication, and being passed between departments without resolution. A recurring theme is dissatisfaction with replacement device policies, particularly around promotional pricing exclusions and IMEI number disputes. Premium debits continuing on allegedly unregistered policies is another sore point. Positive feedback does surface, with specific consultants praised by name for delivering swift, professional, and empathetic claims assistance that contrasts sharply with the broader experience reported.
Replied to 100% of negative reviews
Reply time on negative reviews: 9h 7m
TrustIndex
3.9
Ranking
#83
in Insurance
Reply Time
9h 32m
NPS Score
-70
Recommended: Unlikely
Replied to 100% of negative reviews
Reply time on negative reviews: 9h 7m
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Based on recent customer reviews, Monitor Administrators is drawing significant frustration from policyholders pursuing cellphone and device insurance claims. Customers consistently mention prolonged claim turnaround times, poor communication, and being passed between departments without resolution. A recurring theme is dissatisfaction with replacement device policies, particularly around promotional pricing exclusions and IMEI number disputes. Premium debits continuing on allegedly unregistered policies is another sore point. Positive feedback does surface, with specific consultants praised by name for delivering swift, professional, and empathetic claims assistance that contrasts sharply with the broader experience reported.
Monitor Administrators has a TrustIndex of 3.9 out of 10 on Hellopeter, based on 34 reviews in the last 12 months. They reply to 100% of negative reviews, typically within 9 hours 7 min. Hellopeter has tracked Monitor Administrators across 415 total reviews. How is the TrustIndex calculated? →
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