Tfg claims

I am very disappointed with the way my claim is been handled. Firstly my policy was not registered from August 2025 because the IMEI number was taken down incorrectly, I they have been debiting my account yet it was not linked to a policy. Claim was submitted 20 March 2026, and after 3 weeks I was informed my policy was not registered, ok policy is registered and im asked to send policy schedule which i sent along with screenshot on premiums going off every month. Today the 2nd of May I was advised that they are awaiting confirmation from TFG in regards to miss payments, I mean really what nonsense its this. Standard turnaround time for a claim is 2 weeks its the 7th week now and still nothing, to make things worse I hav to follow so on top of paying premiums I must still use my resources to follow up on the claim. The service from the call center staff is putrid to say the least. I will be taking this up with the ombudsman as well because paying for a policy that was not registered is *****. Very disappointed worst insurance ever.