SM
Sandesh M
Active since Apr 2014
15
Reviews
0
Industries
Reviews
15 reviews2 months ago
Miway roadside assistance was phenomenal
Miway roadside assistance was phenomenal. The service was so quick and efficient.
56 replies
4 months ago
Bad service
I have called Balwin connect on multiple occasions about my wifi speed being slow and disconnecting. Each and every time I call, they advise that they're escalating to the fibre department and yet nobody comes back to me. This is absolutely ridiculous. The level of service is putrid. How many times do I have to escalate the matter? At what point is this going to be taken seriously? I've even had my router and ONT box changed to have this issue resolved. I'm paying for a 500mps line, yet my download speed is 38mps. What am I paying for?
0 replies
9 months ago
I would like to rate the service of Miway, especially in relation to the roadside assistance
I would like to rate the service of Miway, especially in relation to the roadside assistance. My vehicle had a clutch failure and it was imperative that I get the vehicle towed to my mechanic. I had called Miway roadside assistance and had spoken to Siyabonga, who has been extremely helpful. It was quick call and everything had been arranged in 5 minutes. I was told that the maximum duration for the tow truck to arrive was 60 minutes. However, to my surprise, within 5 minutes after my phonecall with Miway, the towing services called me and was my my premises within 10 minutes. The service has been exceptional and elaborated on what true customer service should look like. Miway, you guys are absolutely awesome 👌
53 replies
13 months ago
Daylight *******
I'm literally fuming. Absolutely lost for words regarding the service received from Makro. I had ordered and item from Makro Online to the value of R300 and paid a delivery fee of R50. The incorrect item had been delivered to me. I had attempted to log the return online and was unsuccessful, as the website seemed to have a technical issue. I had then called the contact centre of advise of this and the consultant advised that he will log the return on my behalf, and provided me with a reference number. A week had passed and nobody contacted me regarding the collection of the incorrect item. I called the contact centre again and spoke to a lady. Behold the incompetence... I was advised that the contact centre does not log returns. I had asked for a senior to contact me and was advised that the team leaders are busy and will call me back. Nobody called me back. I called again to request to speak to a manager, and was immediately put through to a rating survey!!! I called again and waited with the agent on the line for 10 minutes for a manager to become available and whilst being on hold, I was put through to the rating survey again!!! I eventually logged the return online and a week later I received and email stating that my refund of R300 has been processed. What BS is this? Makro delivered an incorrect item and they're not refunding me the delivery fee? I honestly don't know what to do anymore because nobody seems to give a F*** about customer service and ethics. The media needs to know about this because this seriously unfair and completely *********
58 replies
13 months ago
Putrid service!!!
I had placed an order on Makro online for a Wacaco thermal mug. The item is fulfilled by a company called Fortpat. Instead, upon delivery, the complete incorrect product was delivered. I received an generic thermal mug. This is certainly not the first time I had issues with Makro and it's partner suppliers. Now I have to go through the inconvenience of logging a return, waiting for the pick up by the supplier and then having to wait longer for the item I had originally ordered. Does Makro understand customer service and satisfaction? Massmart should now understand why their businesses are under performing.
265 replies
16 months ago
****!!!
I logged a complaint with Planet Fitness on 03 Dec 2024. The consultant who called me told me I would get feedback on 04 Dec by close of business. I've been calling them every day since and I've been told each time that they're still working on it. I've asked to speak to a manager and every time I get an excuse stating that the manager is not in. The consultants are rude. Nobody bothers. I wish I had never considered Planet Fitness. Virgin was a much better option. I'm inconvenienced by having to do unnecessary admin to have something happen. It's time the Consumer Goods Councel gets involved!
56 replies
17 months ago
Terrible service
I signed up at Planet Fitness at the beginning of November 2024. I had advised the sales consultant that I'm on Vitality Active, however this will only be activated from 01 December 2024. The consultant advised me that this will not be a problem and I call in to advise Planet Fitness that I am on Vitality Active to change my premium pricing. I was also advised that because I had signed up in the promotion month, I will not be paying a joining fee. I got to Planet Fitness on 01 December to advise of my Vitality Active plan being active and I was told that Vitality Active does not qualify at Planet Fitness for a premium discount. Further to that, I was told that if my premium pricing change is done, I will have to pay the joining fee of R900. What is this? This is *********. Incorrect information is provided to me just to get the business and now I must be inconvenienced to have this resolved. I call the contact center to cancel the membership and I was advised that I must pay the remainder of the contract which is 11 months. The call center agent didn't even take into consideration the circumstance and advised that she is just following process. When I ask to speak to a manager, I get asked "For what?" Nobody is competent enough to understand customer service and what it actually means.
168 replies
18 months ago
Terrible service
I had placed an order with Takealot on 05 October 2024. Today, being 14 October 2024, I received a notification confirming that my order has been cancelled due to the supplier being out of stock. I've been patiently anticipating the arrival of my order, in the hope that it will delivered within this week. Why do you not have real time stock updates on your website/app? Does it take 9 days to realize that your supplier is out of stock?? This is absolutely terrible service.
0 replies
27 months ago
No delivery
My wife had ordered KFC for lunch as we were hungry and decided to order food because we working from home. The driver 'apparently arrives'... we then get an sms stating that there was a problem with your delivery and we have refunded you.... I have to wait 7-14 working days because your service is pathetic? The very same evening I had tried to order again and the very same scenario had occurred. How useless does your own delivery system become? You are competing against other fast food takeaways and yet you don't deliver at all and yet you have a delivery option?
0 replies
27 months ago
Useless
I've place an order with Makro for 3 items and then realized that the delivery address was incorrect. The very same day that I placed the order, I had sent an email to Makro for the change in delivery address. Two days later someone had responded to me advising that the matter had been escalated. One item was delivered to the correct address. The second item was delivered to the incorrect address and I had to drive more than 40km just to collect it. What was the point of asking for delivery when I had to use my petrol to collect? The third item was delivered twice to the incorrect address and on the third time it was delivered to the incorrect address and signed for by someone I don't even know. I've phone Makro and logged at least 4 calls with them, yet nobody seems to give a f***. Every single time I hear that the matter is being escalated and behold.... 3 weeks later I don't have my item
58 replies
Review Distribution
5 Star
3 (20%)
4 Star
0 (0%)
3 Star
0 (0%)
2 Star
1 (6.666666666666667%)
1 Star
11 (73.33333333333333%)