KFC
Unclaimed Business
AI Review Summary
Based on recent customer reviews, KFC South Africa faces severe and systemic service failures across virtually every dimension of the customer experience. Customers consistently describe incorrect and incomplete orders, rude and dismissive staff, food that is stale, undercooked, or burnt, extraordinarily long wait times, and serious hygiene concerns including foreign objects in food and pest sightings. A small number of branches receive praise, but they are dramatically outnumbered by widespread complaints.
Top Strengths:
- •Hygiene, Cleanliness & Store Conditions: A handful of branches like Bredell Square and Beyerspark are praised for spotless stores and clean environments, but these are rare bright spots amid widespread hygiene complaints.
Service Quality Ratings
MetricScoreIndustry AvgBest in Class
Performance(last 12 months):
TrustIndex
2.2
Score
Ranking
#2
in Fast Food
NPS Score
-86
Recommended: Unlikely
Review Distribution
1.4|961 Reviews
May '25 - Apr '26
5(8.4%)
4(1.5%)
3(1.5%)
2(3.3%)
1(85.4%)
5(8.4%)
4(1.5%)
3(1.5%)
2(3.3%)
1(85.4%)
Recent reviews (961)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your ExperiencePopular mentions
C
Colin
1 reviews | Active since Jan 2020
18 Mar 2026, 15:22
KFC is pathetic
This place must close, went to buy food at KFC Kempton gate. Not only was the order wrong when I got back home but phoned them and spoke to the manager. Only to tell me to bring back the food the next day and he will reimburse me. They are already so expensive but now I must also drive up and down because they cant do their work. I refused and he said he will send a driver just to find out he doesn't even know how to speel. Pathetic service from this KFC
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Colin
1 reviews | Active since Jan 2020
18 Mar 2026, 15:22
KFC is pathetic
This place must close, went to buy food at KFC Kempton gate. Not only was the order wrong when I got back home but phoned them and spoke to the manager. Only to tell me to bring back the food the next day and he will reimburse me. They are already so expensive but now I must also drive up and down because they cant do their work. I refused and he said he will send a driver just to find out he doesn't even know how to speel. Pathetic service from this KFC
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Replies (0)KJ
Keenon J
1 reviews | Active since Jan 2020
18 Mar 2026, 13:47
Nothing new from this KFC branch in Paarl
I had a very disappointing experience at KFC during a recent team lunch. (KFC corner bethal and main road) We placed a group order which included wraps, chicken, chips, and drinks. When we started eating, one of us opened the chicken and immediately noticed that it was completely raw, pink and clearly undercooked. This made everyone else to check their meals, and unfortunately, every single portion of chicken was in the same state. We returned to the store with the food, expecting them to take it seriously. Instead, we were told that their chicken can have a “pink texture,” and the staff refused to properly inspect what we brought back. This response was both dismissive and concerning given the obvious food safety issue. They replaced the meals, but the quality of the replacement was just as poor. The twister wrap I received was carelessly assembled, with a very small piece of chicken, minimal lettuce, and mayo, clearly made with little effort. After such a serious mistake, I expected them to at least ensure the replacement meals were up to standard, but that was not the case. To make matters worse, the manager did not come out to address the issue when requested. Overall, this experience was unacceptable. Serving raw chicken is a serious health risk, and the way the situation was handled showed a lack of accountability and professionalism. I will definitely not be returning to this branch.
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Keenon J
1 reviews | Active since Jan 2020
18 Mar 2026, 13:47
Nothing new from this KFC branch in Paarl
I had a very disappointing experience at KFC during a recent team lunch. (KFC corner bethal and main road) We placed a group order which included wraps, chicken, chips, and drinks. When we started eating, one of us opened the chicken and immediately noticed that it was completely raw, pink and clearly undercooked. This made everyone else to check their meals, and unfortunately, every single portion of chicken was in the same state. We returned to the store with the food, expecting them to take it seriously. Instead, we were told that their chicken can have a “pink texture,” and the staff refused to properly inspect what we brought back. This response was both dismissive and concerning given the obvious food safety issue. They replaced the meals, but the quality of the replacement was just as poor. The twister wrap I received was carelessly assembled, with a very small piece of chicken, minimal lettuce, and mayo, clearly made with little effort. After such a serious mistake, I expected them to at least ensure the replacement meals were up to standard, but that was not the case. To make matters worse, the manager did not come out to address the issue when requested. Overall, this experience was unacceptable. Serving raw chicken is a serious health risk, and the way the situation was handled showed a lack of accountability and professionalism. I will definitely not be returning to this branch.
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Replies (0)JVdb
Johan Van den berg
1 reviews | Active since Jan 2020
18 Mar 2026, 05:49
KFC Scottburgh order preparations
On Monday 2026-03-16 at about 17:45 we went to Scottburgh KFC to buy dinner. Our order number was 1090 and we ordered a fully loaded meal and 10 hot wings. We received our food and went back to our holiday accomodation. My wife ate her mash and gravy and chips. She then put the burger and one piece of chicken in the fridge to eat the following day. On Tuesday 2026-03-17 she opened the box with the burger to find that there's no chicken (patty) on the burger. We send an e-mail to head office to inform them but up to now 2026-03-18 we didn't receive any response. The phone number of the KFC store where we bought the food is always engaged when we tried to call them. The overall service wasn't bad but if you prepare food make sure everything is there
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Johan Van den berg
1 reviews | Active since Jan 2020
18 Mar 2026, 05:49
KFC Scottburgh order preparations
On Monday 2026-03-16 at about 17:45 we went to Scottburgh KFC to buy dinner. Our order number was 1090 and we ordered a fully loaded meal and 10 hot wings. We received our food and went back to our holiday accomodation. My wife ate her mash and gravy and chips. She then put the burger and one piece of chicken in the fridge to eat the following day. On Tuesday 2026-03-17 she opened the box with the burger to find that there's no chicken (patty) on the burger. We send an e-mail to head office to inform them but up to now 2026-03-18 we didn't receive any response. The phone number of the KFC store where we bought the food is always engaged when we tried to call them. The overall service wasn't bad but if you prepare food make sure everything is there
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Replies (0)AG
Annelize G
1 reviews | Active since Jan 2020
17 Mar 2026, 08:37
Constant error on App - Cannot order via App or store for deliveries.
Your app have constant errors so orders can not be processed. Phoned the store. sorry cannot help by phone for deliveries. Why not? Do you not realize how much business you loosing. At least every second week there is a different error. Sort our your app or go back to allowing us to order by phone.
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Annelize G
1 reviews | Active since Jan 2020
17 Mar 2026, 08:37
Constant error on App - Cannot order via App or store for deliveries.
Your app have constant errors so orders can not be processed. Phoned the store. sorry cannot help by phone for deliveries. Why not? Do you not realize how much business you loosing. At least every second week there is a different error. Sort our your app or go back to allowing us to order by phone.
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Replies (0)BD
Babalwa D
1 reviews | Active since Jan 2020
16 Mar 2026, 10:40
No money and no order!
On the 6th of March I visited KFC kokstad, I attempted to make use of the self service counter and upon noticing that it was very slow to respond I approached the till to make my order. After my order was placed I then used the tap feature on my phone and the transaction went through and money was deducted on my account. The person assisting me with my order said it had declined and I should tap again because the store was having network issues. I refused after he kept insisting that I should tap again. He then called his Supervisor who made it my fault that the transaction had failed. I walked out the store without my order and without my money. The supervisor said she would call me it’s now the 16th And I have not received my money back. I have spoken with my bank and they say I have to wait for kfc to claim the funds because the transaction doesn’t appear on my bank statement. Highly disappointing how their team has handled this situation. I have communicated with them on numerous occasions to tell them that I cannot provide a bank statement as the transaction doesn’t appear on my statement however I have the sms to show that the transaction did occur and funds were deducted from my account.
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Babalwa D
1 reviews | Active since Jan 2020
16 Mar 2026, 10:40
No money and no order!
On the 6th of March I visited KFC kokstad, I attempted to make use of the self service counter and upon noticing that it was very slow to respond I approached the till to make my order. After my order was placed I then used the tap feature on my phone and the transaction went through and money was deducted on my account. The person assisting me with my order said it had declined and I should tap again because the store was having network issues. I refused after he kept insisting that I should tap again. He then called his Supervisor who made it my fault that the transaction had failed. I walked out the store without my order and without my money. The supervisor said she would call me it’s now the 16th And I have not received my money back. I have spoken with my bank and they say I have to wait for kfc to claim the funds because the transaction doesn’t appear on my bank statement. Highly disappointing how their team has handled this situation. I have communicated with them on numerous occasions to tell them that I cannot provide a bank statement as the transaction doesn’t appear on my statement however I have the sms to show that the transaction did occur and funds were deducted from my account.
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Replies (0)lM
leonard M
1 reviews | Active since Jan 2020
16 Mar 2026, 06:44
BAD SERVICE AND RUDENESS OF THE MANAGER
I ORDERED FOOD AT KFC MANKWENG NEAR THE UNIVERSITY OF LIMPOPO, AT AROUND 9 I GOT MY FOOD AT 12:30 WHEREBY I HAD ALREADY BOUGHT FOOD SOMEWHERE. I CALLED THE STORE AND THE MANAGER WAS RUDE TO ME IN THAT HE BLAMED THE DRIVERS AND CLAIMED YENA HE DID HIS BEST WHAT WHAT HE FURTHER SAID I SHOULD HAVE CALLED EARLY EVEN AFTER I CALLED THEM COUNTLESS TIMES, EVEN AFTER DELIVERING AT 12:30 HE DID NOT CALL TO APOLOGIES FOR WHAT THEY DID TO ME
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leonard M
1 reviews | Active since Jan 2020
16 Mar 2026, 06:44
BAD SERVICE AND RUDENESS OF THE MANAGER
I ORDERED FOOD AT KFC MANKWENG NEAR THE UNIVERSITY OF LIMPOPO, AT AROUND 9 I GOT MY FOOD AT 12:30 WHEREBY I HAD ALREADY BOUGHT FOOD SOMEWHERE. I CALLED THE STORE AND THE MANAGER WAS RUDE TO ME IN THAT HE BLAMED THE DRIVERS AND CLAIMED YENA HE DID HIS BEST WHAT WHAT HE FURTHER SAID I SHOULD HAVE CALLED EARLY EVEN AFTER I CALLED THEM COUNTLESS TIMES, EVEN AFTER DELIVERING AT 12:30 HE DID NOT CALL TO APOLOGIES FOR WHAT THEY DID TO ME
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Replies (0)sH
simamkele H
1 reviews | Active since Jan 2020
15 Mar 2026, 09:45
Left with no food and no funds- Host’s Sunday ruined by KFC’s rigid system.
I am beyond disappointed with the service (or lack thereof) from KFC Khayelitsha today. I placed an order for 24 Zinger Wings this morning specifically because I have guests over. KFC cancelled my order (Order #111855) because they "couldn't find a driver." While I understand logistics issues happen, the resolution process is completely unacceptable for a customer: 1. No Choice Provided: The order was cancelled and a refund was initiated automatically. I was never given the option to come and collect the food myself, which I would have gladly done to ensure my guests were fed. 2. Financial Hardship: Because it is a Sunday, the R 210.90 refund will take up to 72 hours to reflect. This has left me with no food for my guests and no money in my account to order from elsewhere. 3. Dismissive Customer Support: When I reached out for a resolution (Case CAS-3063526-H0V7J7), I received a generic apology call stating there is "nothing they can do" because the refund is already in progress. An apology doesn't feed my guests or put the money back in my account today. A customer-centric business would have offered a store credit/voucher to be used immediately or allowed a manual override for collection. KFC took my money instantly but expects me to wait three days to get it back while I sit with an empty table. Extremely poor form.
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simamkele H
1 reviews | Active since Jan 2020
15 Mar 2026, 09:45
Left with no food and no funds- Host’s Sunday ruined by KFC’s rigid system.
I am beyond disappointed with the service (or lack thereof) from KFC Khayelitsha today. I placed an order for 24 Zinger Wings this morning specifically because I have guests over. KFC cancelled my order (Order #111855) because they "couldn't find a driver." While I understand logistics issues happen, the resolution process is completely unacceptable for a customer: 1. No Choice Provided: The order was cancelled and a refund was initiated automatically. I was never given the option to come and collect the food myself, which I would have gladly done to ensure my guests were fed. 2. Financial Hardship: Because it is a Sunday, the R 210.90 refund will take up to 72 hours to reflect. This has left me with no food for my guests and no money in my account to order from elsewhere. 3. Dismissive Customer Support: When I reached out for a resolution (Case CAS-3063526-H0V7J7), I received a generic apology call stating there is "nothing they can do" because the refund is already in progress. An apology doesn't feed my guests or put the money back in my account today. A customer-centric business would have offered a store credit/voucher to be used immediately or allowed a manual override for collection. KFC took my money instantly but expects me to wait three days to get it back while I sit with an empty table. Extremely poor form.
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Replies (0)MF
Mandisa F
1 reviews | Active since Jan 2020
14 Mar 2026, 20:36
Poor service
I was in KFC Sky City on the 12th March I bought the All in one Mega meal at the Kiosk for R169. 90 and realized after that they were actually running a special and selling same meal for R149. 90, I then approached the cashier to help me cancel the order I made so I can make the one at the discounted rate and she told me that there is no way of helping with that as my transaction was made at the Kiosk so my question is whose Kiosk is that if the staff at KFC can not help me as though it is operated by another company other than them. I lodges a complain on the KFC app on the same day they said they required more information and gave me a number I can call, I called them the following day the automated machine said they were all busy I must leave a message which I did but they still haven't called me instead I get a message today that my case has been closed. That is poor service at its best, I a disappointment in KFC!
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Mandisa F
1 reviews | Active since Jan 2020
14 Mar 2026, 20:36
Poor service
I was in KFC Sky City on the 12th March I bought the All in one Mega meal at the Kiosk for R169. 90 and realized after that they were actually running a special and selling same meal for R149. 90, I then approached the cashier to help me cancel the order I made so I can make the one at the discounted rate and she told me that there is no way of helping with that as my transaction was made at the Kiosk so my question is whose Kiosk is that if the staff at KFC can not help me as though it is operated by another company other than them. I lodges a complain on the KFC app on the same day they said they required more information and gave me a number I can call, I called them the following day the automated machine said they were all busy I must leave a message which I did but they still haven't called me instead I get a message today that my case has been closed. That is poor service at its best, I a disappointment in KFC!
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