Worthless customer service

As always, I would like to write a positive review and up until last week I was pleased with this company, hence I used it a second time. However, one can really tell if a company takes its customers serious, if a problem has occurred. Problems can happen, mistakes can be made. The question is how does a company deal with this when the customer notifies the company of the problem.

In this case the company made a print for me and overlooked some specific details. Furthermore, the print was not properly packed during shipping and arrived damaged. When notified , it took a long time to get an answer and ultimately the answer was, sorry we overlooked your details, and secondly you should be able to "brush away" the damage on the print.

The print, a picture on PVC, is actually ruined with black marks on the white background from wrong packing. And the gold coloured additions , which should have been silver coloured, are ruining the whole print. In short the print is worthless. Yet the company refuses to reprint even though they admit they made a mistake. ???

Obviously the company is not mature enough to admit they are at fault and simply deny any responsibility. Yikes