CM
Christine M
Active since Sep 2023
9
Reviews
0
Industries
Reviews
9 reviews9 months ago
Worthless customer service
As always, I would like to write a positive review and up until last week I was pleased with this company, hence I used it a second time. However, one can really tell if a company takes its customers serious, if a problem has occurred. Problems can happen, mistakes can be made. The question is how does a company deal with this when the customer notifies the company of the problem. In this case the company made a print for me and overlooked some specific details. Furthermore, the print was not properly packed during shipping and arrived damaged. When notified , it took a long time to get an answer and ultimately the answer was, sorry we overlooked your details, and secondly you should be able to "brush away" the damage on the print. The print, a picture on PVC, is actually ruined with black marks on the white background from wrong packing. And the gold coloured additions , which should have been silver coloured, are ruining the whole print. In short the print is worthless. Yet the company refuses to reprint even though they admit they made a mistake. ??? Obviously the company is not mature enough to admit they are at fault and simply deny any responsibility. Yikes
0 replies
18 months ago
Company is not real and owner is a *****
This company is an absolute ****. It is run by a man named Collin Moodley, who pretends to be this important business man with a company that is used to big orders and even sells international. However it is all a ****. Mr Moodley is a one-man shop, with no factory or warehouse , just a slick website. When you ask for info via the website he immediately makes contact and promises you all sorts of help and service with your order when in fact it's all smoke and mirrors. I made the mistake of placing an order which was then constantly delayed. All sorts of excuses were sent to me and he even sent me pictures of his sick mother to use the excuse he needed to be with her in hospital It was just disgusting. Finally after much delays I was able to get his credit report which shows he has been bankrupt before, has debts and is marked as an unreliable business. Using the report and a lawyer I was able to persuede him to send my deposit back. So for me , besides a lot of wasted time, stress & frustration the issue has been solved. Please stay clear of this business and this man. Im sure he has other companies going or will start them with the same ****.
0 replies
21 months ago
Selling dangerous goods
We bought a gas cooktop with a glass cover from the brand Whirlpool/KIC via Hirsch's. Please do NOT buy this appliance. It is NOT safe. The glass top of this model has exploded in our kitchen with glass flying up to 10 meters away. Luckily it didn't harm us, but it did harm our pets. Of course this happened 1 month after the warranty passed and Whirlpool is refusing to take responsibility. They know very well that this can happen with these glass plates, look on the internet and you will find multiple examples. Yet they still sell it. And when your appliance breaks, they hide behind some ridiculous technical statement. The appliance was installed by a kitten expert by the way..... Whirlpool / KIC is only an agent in SA and has nothing to do withWhirlpool international, so don't be fooled thinking you are dealing with a renowned company . And of course this agent couldn't care less about the situation. Stay safe, steer away from this appliance and this company !
0 replies
21 months ago
Selling dangerous equipment
We bought a gas cooktop with a glass cover from the brand Whirlpool from this company. Please do NOT buy this appliance. It is NOT safe. The glass top of this model has exploded in our kitchen with glass flying up to 10 meters away. Luckily it didn't harm us, but it did harm our pets. Of course this happened 1 month after the warranty passed and Hirsch is refusing to take responsibility. They know very well that this can happen with these glass plates, look on the internet and you will find multiple examples. Yet they still sell it. And when your appliance breaks, they hide behind the manufacturer, which is not actually Whirlpool itself but an agent in SA. And of course this agent couldn't care less about the situation. Stay safe, steer away from this appliance and this company
0 replies
27 months ago
Lousy internet provider
This review is to warn anyone who is thinking about using this WiFi provider to reconsider your options, as their service sucks. Time and time again we have warned them of our internet problems and every time all they do is put the blame on MTN services which they need to run on. Well if MTN is key to your business model, I suggest you roll up your sleeves and ensure that MTN gives you proper service. What is happening now is that you both point the finger at each other leaving your customers suffering. We have called hundreds of times, issue was 'supposedly' escalated and nothing happens. We are without internet every single day for no apparent reason. And nobody seems to have an answer. The only reason I can even send this review is because I took my computer to a restaurant in town .Arghhh
0 replies
29 months ago
No lights and no service
This review is about their on-line service which is abysmal. Before I ordered my lights I asked if they were in stock as I needed 6 items. I received a quote with the confirmation that indeed they were in stock. So the next day I placed the order on line and paid. Then for 2 weeks I hear nothing. So on a Thursday I call and ask what the status of my order is and the sales person attached to the order tells me sorry sorry, there was no stock but now there is and he will send the lights on Friday. They should arrive the following Monday. So obviously he had **** to me about the items being in stock. Next Monday-no lights. Next Tuesday - no lights. So at the end of Tuesday I send an email to ask for an update; the same person replies that he contacted the courier and the lights will arrive Wednesday. Lie number 2. Why is it that people feel the need to lie to customers. They may have 1 quick sale, but I will NEVER buy here again. Its so shortsighted.
0 replies
29 months ago
Don't count on any service when you call on their warranty
I am absolutely flabbergasted by the lack of service from this company. We bought several fans from the company via a third party. One of them shorted out , for what seemed no apparent reason, and stopped working. The third party contacted Solent as their warranty is supposed to cover this. Well we were met with the most impolite service person I have met so far in South Africa . His first action was to blame us for not installing it properly, when in fact it was done when our house was built by a qualified electrician (otherwise we would not have gotten a clearance certificate). Then a whole discussion started on how to get this thing fixed , resulting in us running around town to ask for quotes, none of which 'Mr. Rodger' from Solent liked. In the end he called the repairs services in our town himself and then finally he was satisfied. This has now been going on for over 5 weeks, while it could have been solved weeks ago. We could have sent it back to Solent for repair, or , like good companies do, they could have sent us a replacement and ask us to send the faulty one back. Another example of 'once we have your money we don't care anymore' . Yikes
0 replies
29 months ago
Warranties mean nothing
I am extremely disappointed with the service wrt warranties by Livecopper. We bought a ceiling fan which has a light module over a year ago. A few weeks ago all of a sudden it shorted out and now it's not working. I contacted Live Copper, the store where we bought the product. On their website it states this : Where a Livecopper supplier has an extended warranty for a period longer than 12 months, we will honour the said warranty in keeping with the supplier's terms and conditions up to a maximum of 2 years from the date of purchase. Well this has not happened. Instead Livecopper had the supplier contact us and the supplier is giving us the runaround. Firstly they accused our of not installing it properly, well it was installed when our house was built and everything was done by a qualified electrician, incl the fans. Secondly the supplier was very reluctant to do anything. WE had to take the equipment to several electricians to ask for a repair quote and when they didn't like the quotes, they started to call our electricians to haggle. Meantime, Livecopper is just a messenger and doesn't do much to help, they state THEY will honor the warranty but in the end they wash their hands from it and refer everything to the supplier. And as a customer we are caught in the middle. And all this for a fan of R3000, while we spent thousands and thousand of rand at this store when we built the house. Another example where "Customer service" means "Customer no you don't get service"
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32 months ago
Great quality & customer service
I highly recommend Canvas & More for several reasons: The quality of their prints and frames is very good, they have great offers for a variety of sizes and their customer service is amazing. I have ordered many prints in the last 2 years and have had a damaged print on two occasions. This can happen to any company or shipment but I have rarely had a better response than from Canvas& More. Without any hassles both prints were replaced with a new print immediately at no extra cost.
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8 (88.88888888888889%)