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Hirsch's
Unclaimed Business
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Rated in:
Scores reflect the Overall AI Score for each category
AI Review Summary
Based on recent customer reviews, Hirsch's presents a deeply polarised customer experience. While individual sales staff are frequently praised by name for warmth and product knowledge, the business suffers from severe breakdowns in after-sales service, delivery fulfilment, and warranty resolution. Customers consistently describe a pattern where the sale is handled well, but any post-purchase issue becomes a frustrating ordeal with minimal communication or accountability.
Top Strengths:
- •Customer Service & Support: Named sales staff like Simphiwe, Faatima, Emerson, Maureen, and Brady are celebrated for warmth, product knowledge, and genuine care. In-store experiences at branches like Waterfall and Strubens Valley draw repeat visits.
Service Quality Ratings
MetricScoreIndustry AvgBest in Class
Performance(last 12 months):
TrustIndex
4.1
Score
Ranking
#5
in Consumer Goods
NPS Score
-33
Recommended: Unlikely
Review Distribution
2.8|192 Reviews
May '25 - Apr '26
5(39%)
4(4.3%)
3(1.6%)
2(2.7%)
1(52.4%)
5(39%)
4(4.3%)
3(1.6%)
2(2.7%)
1(52.4%)
Recent reviews (192)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your ExperienceFO
Faaiza O
1 reviews | Active since Jan 2020
13 Mar 2026, 10:45
Extremely Poor Service – Defy Dishwasher Warranty Repair (Ref: Reported 24 Feb 2026)
I am writing to express my deep dissatisfaction and frustration with the unacceptable level of service I have received from Hirsch’s Springfield regarding my faulty Defy Dishwasher, which is still well within its warranty period. I reported the issue on 24 February 2026, and from that day forward, I have had to constantly follow up with the store just to get any form of feedback. After persistent calls, a technician was *finally* assigned and conducted an assessment on 2 March 2026. I was advised that parts needed to be ordered and that repairs would be completed by 6–8 March. However, when I followed up again, I was told that the parts were now on a backlog and that the matter would be resolved by 11 March. It is now 13 March 2026, and despite repeated calls, speaking to Prianca and Sheldon, and requesting feedback multiple times, I am still being told that someone “will get back to me.” Yet no one ever does. The level of disregard and lack of urgency is astonishing. Your mission statement proudly claims, "GOOD QUALITY, RELIABLE PRODUCTS and GREAT SERVICE.” I am compelled to ask: Is this what Hirsch considers GREAT SERVICE? Why must I, as the customer, call relentlessly just to find out what is happening with a simple warranty repair? Why is there no proactive communication, no updates, and no accountability? How many more days must I wait? How many more calls must I make? This experience has been extremely disappointing and reflects very poorly on Hirsch’s Springfield. I expect immediate action, clear communication, and a definitive timeline for resolving this matter without any further delays.
Helpful (0)
|Replies (0)FO
Faaiza O
1 reviews | Active since Jan 2020
13 Mar 2026, 10:45
Extremely Poor Service – Defy Dishwasher Warranty Repair (Ref: Reported 24 Feb 2026)
I am writing to express my deep dissatisfaction and frustration with the unacceptable level of service I have received from Hirsch’s Springfield regarding my faulty Defy Dishwasher, which is still well within its warranty period. I reported the issue on 24 February 2026, and from that day forward, I have had to constantly follow up with the store just to get any form of feedback. After persistent calls, a technician was *finally* assigned and conducted an assessment on 2 March 2026. I was advised that parts needed to be ordered and that repairs would be completed by 6–8 March. However, when I followed up again, I was told that the parts were now on a backlog and that the matter would be resolved by 11 March. It is now 13 March 2026, and despite repeated calls, speaking to Prianca and Sheldon, and requesting feedback multiple times, I am still being told that someone “will get back to me.” Yet no one ever does. The level of disregard and lack of urgency is astonishing. Your mission statement proudly claims, "GOOD QUALITY, RELIABLE PRODUCTS and GREAT SERVICE.” I am compelled to ask: Is this what Hirsch considers GREAT SERVICE? Why must I, as the customer, call relentlessly just to find out what is happening with a simple warranty repair? Why is there no proactive communication, no updates, and no accountability? How many more days must I wait? How many more calls must I make? This experience has been extremely disappointing and reflects very poorly on Hirsch’s Springfield. I expect immediate action, clear communication, and a definitive timeline for resolving this matter without any further delays.
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Replies (0)cM
colin M
1 reviews | Active since Jan 2020
13 Mar 2026, 08:32
Refund
I purchased an item from your store and subsequently returned it. When I brought it back, I was assured that my refund would be processed within four (4) days. However, it has now been six (6) days, and I have still not received my refund. his experience has been frustrating and highly inconvenient. I expected better service and adherence to the timelines that were communicated to me at the time of the return. I kindly request that my refund be processed urgently, and that I be provided with a written confirmation of when I can expect it to reflect. I also request clarity on the cause of this delay so that similar issues can be avoided in the future. I hope this matter will be resolved promptly.
Helpful (0)
|Replies (0)cM
colin M
1 reviews | Active since Jan 2020
13 Mar 2026, 08:32
Refund
I purchased an item from your store and subsequently returned it. When I brought it back, I was assured that my refund would be processed within four (4) days. However, it has now been six (6) days, and I have still not received my refund. his experience has been frustrating and highly inconvenient. I expected better service and adherence to the timelines that were communicated to me at the time of the return. I kindly request that my refund be processed urgently, and that I be provided with a written confirmation of when I can expect it to reflect. I also request clarity on the cause of this delay so that similar issues can be avoided in the future. I hope this matter will be resolved promptly.
0
Replies (0)SN
GS
Giuliana S
1 reviews | Active since Jan 2020
11 Mar 2026, 08:14
HIRSCH MILNERTON DELIVERS
Thank you Hirsch Milnerton and specifically Ravin for promptly exchanging my dishwasher for a brand of my choice when I was unhappy with my original purchase. You wasted no time in delivering and installing my new dishwasher which is doing its job perfectly.
Helpful (0)
|Replies (0)GS
Giuliana S
1 reviews | Active since Jan 2020
11 Mar 2026, 08:14
HIRSCH MILNERTON DELIVERS
Thank you Hirsch Milnerton and specifically Ravin for promptly exchanging my dishwasher for a brand of my choice when I was unhappy with my original purchase. You wasted no time in delivering and installing my new dishwasher which is doing its job perfectly.
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Replies (0)AM
Ashraf M
1 reviews | Active since Jan 2020
10 Mar 2026, 14:18
Frustrating Unprofessional After Sales Experience at Hirchs Springfield
Terrible Unprofessional service from Hirsch Springfield. Purchased an oven+ hob and TV on Sunday. Was pushed to take the extended guarantee from Hirsch, which I obliged. Was promised by assistant Rosanne , I will get guarantee certificate and invoices emailed by close of business. Waited for 2 days - nothing . Called this morning 9.30am to request same and left message which was unreturned by Rosanne. Tried again late afternoon , and after going though 3 or 4 staff members , Rosanne was still unavailable. Eventually manager Sandra assisted , Was a frustrating and unprofessional after sales experience from this team . I would not happily support them going forward as their advertising platform misleads the customers for the excellent service their offer. Seems like sales assistants only care about making a sale for their commissions.
Helpful (0)
|Replies (0)AM
Ashraf M
1 reviews | Active since Jan 2020
10 Mar 2026, 14:18
Frustrating Unprofessional After Sales Experience at Hirchs Springfield
Terrible Unprofessional service from Hirsch Springfield. Purchased an oven+ hob and TV on Sunday. Was pushed to take the extended guarantee from Hirsch, which I obliged. Was promised by assistant Rosanne , I will get guarantee certificate and invoices emailed by close of business. Waited for 2 days - nothing . Called this morning 9.30am to request same and left message which was unreturned by Rosanne. Tried again late afternoon , and after going though 3 or 4 staff members , Rosanne was still unavailable. Eventually manager Sandra assisted , Was a frustrating and unprofessional after sales experience from this team . I would not happily support them going forward as their advertising platform misleads the customers for the excellent service their offer. Seems like sales assistants only care about making a sale for their commissions.
0
Replies (0)VN
Vonani N
1 reviews | Active since Jan 2020
9 Mar 2026, 17:20
Exceptional service
Dear Hirsch's Weltevreden Park Team, I'd like to highlight Sipho from your store for exceptional service. He helped me with a wave guard for my microwave and even cut it to fit perfectly. It's clear excellent service still exists thanks to staff like Sipho. Keep up the great work, Sipho! Best regards, Vonani
Helpful (0)
|Replies (0)VN
Vonani N
1 reviews | Active since Jan 2020
9 Mar 2026, 17:20
Exceptional service
Dear Hirsch's Weltevreden Park Team, I'd like to highlight Sipho from your store for exceptional service. He helped me with a wave guard for my microwave and even cut it to fit perfectly. It's clear excellent service still exists thanks to staff like Sipho. Keep up the great work, Sipho! Best regards, Vonani
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Replies (0)DN
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Janice G
1 reviews | Active since Jan 2020
9 Mar 2026, 07:20
Simphiwe Xulu's (Hirsch's Hillcrest) Service Excellence
I would like to take a moment to acknowledge the outstanding service I received from your sales representative, Simphiwe Xulu, Hirsch's Hillcrest. His professionalism, product knowledge, and genuine commitment to helping me made a remarkable impression. Simphiwe has gone above and beyond to ensure that I had all the information required to make an informed decision, and their friendly approach made the entire experience both pleasant and efficient. It is not often that one encounters such exceptional service, and I believe it deserves recognition. Representatives like Simphiwe, reflect positively on your team and contribute greatly to customer loyalty. Thank you for fostering a culture where excellent service thrives.
Helpful (0)
|Replies (0)JG
Janice G
1 reviews | Active since Jan 2020
9 Mar 2026, 07:20
Simphiwe Xulu's (Hirsch's Hillcrest) Service Excellence
I would like to take a moment to acknowledge the outstanding service I received from your sales representative, Simphiwe Xulu, Hirsch's Hillcrest. His professionalism, product knowledge, and genuine commitment to helping me made a remarkable impression. Simphiwe has gone above and beyond to ensure that I had all the information required to make an informed decision, and their friendly approach made the entire experience both pleasant and efficient. It is not often that one encounters such exceptional service, and I believe it deserves recognition. Representatives like Simphiwe, reflect positively on your team and contribute greatly to customer loyalty. Thank you for fostering a culture where excellent service thrives.
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Replies (0)