W
Whirlpool
Unclaimed Business
W
AI Review Summary
Based on recent customer reviews, Whirlpool faces severe criticism across both product reliability and after-sales service in South Africa. Customers report repeated breakdowns of washing machines, fridges, microwaves, and dishwashers, often within months of purchase. Repair experiences are described as frustrating, with technicians failing to honour appointments, ignoring calls, and performing ineffective fixes. Multiple reviewers paid significant amounts for parts and labour with no resolution. Warranty disputes and refund refusals further compound dissatisfaction. Customers consistently express regret purchasing the brand and warn others to avoid Whirlpool and KIC products entirely.
Performance(last 12 months):
TrustIndex
0
Ranking
#53
in Retail
NPS Score
-100
Recommended: Unlikely
Review Distribution
1.1|10 Reviews
May '25 - Apr '26
5(0%)
4(0%)
3(0%)
2(10%)
1(90%)
5(0%)
4(0%)
3(0%)
2(10%)
1(90%)
Frequently Asked Questions About Whirlpool
Based on recent customer reviews, Whirlpool faces severe criticism across both product reliability and after-sales service in South Africa. Customers report repeated breakdowns of washing machines, fridges, microwaves, and dishwashers, often within months of purchase. Repair experiences are described as frustrating, with technicians failing to honour appointments, ignoring calls, and performing ineffective fixes. Multiple reviewers paid significant amounts for parts and labour with no resolution. Warranty disputes and refund refusals further compound dissatisfaction. Customers consistently express regret purchasing the brand and warn others to avoid Whirlpool and KIC products entirely.
Whirlpool has a TrustIndex of 0 out of 10 on Hellopeter, based on 10 reviews in the last 12 months. Hellopeter has tracked Whirlpool across 394 total reviews. How is the TrustIndex calculated? →
Recent reviews (10)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your ExperienceKM
Kina M
1 reviews | Active since Jan 2020
18 Mar 2026, 15:35
Disappointed: Faulty Machine and No Response from KIC
am extremely disappointed with my KIC washing machine and the overall service experience. From February 2026 the machine has not been functioning properly, and resolving the issue has been both frustrating and exhausting. Multiple technicians have assessed the machine, but I received different diagnoses each time. The first technician said the problem was the tap, which I replaced, yet the issue continued. The second technician then advised that the machine’s board was faulty and it was replaced, but the machine still does not operate as expected. Although one technician did manage to fix the fabric softener dispensing issue, the machine still inconsistently dispenses detergent and does not follow the selected wash settings correctly. This makes the machine unreliable for everyday use. To make matters worse, we have sent multiple emails to KIC requesting assistance, but we have not received any clear response or follow-up including their Manager Mark Bitzer , there is no response at all. There has been no communication to confirm whether a technician will return to fix the issue or if the machine will be replaced, despite the fact that it is still under warranty. Overall, I am not satisfied with the product quality or the after-sales support. I expected a more reliable appliance and a much better level of customer service. At this point, I would like clear communication and a proper resolution, whether that is a full repair or a replacement of the machine.
Helpful (0)
|Replies (0)KM
Kina M
1 reviews | Active since Jan 2020
18 Mar 2026, 15:35
Disappointed: Faulty Machine and No Response from KIC
am extremely disappointed with my KIC washing machine and the overall service experience. From February 2026 the machine has not been functioning properly, and resolving the issue has been both frustrating and exhausting. Multiple technicians have assessed the machine, but I received different diagnoses each time. The first technician said the problem was the tap, which I replaced, yet the issue continued. The second technician then advised that the machine’s board was faulty and it was replaced, but the machine still does not operate as expected. Although one technician did manage to fix the fabric softener dispensing issue, the machine still inconsistently dispenses detergent and does not follow the selected wash settings correctly. This makes the machine unreliable for everyday use. To make matters worse, we have sent multiple emails to KIC requesting assistance, but we have not received any clear response or follow-up including their Manager Mark Bitzer , there is no response at all. There has been no communication to confirm whether a technician will return to fix the issue or if the machine will be replaced, despite the fact that it is still under warranty. Overall, I am not satisfied with the product quality or the after-sales support. I expected a more reliable appliance and a much better level of customer service. At this point, I would like clear communication and a proper resolution, whether that is a full repair or a replacement of the machine.
0
Replies (0)LY
Lutfiyya Y
1 reviews | Active since Jan 2020
25 Feb 2026, 07:38
Whirlpool Washing Machine disaster!
We purchased a Whirlpool washing machine (paid in full, cash) less than two years ago, expecting the durability and reliability associated with an established global brand. Within this short period, the original unit had to be completely replaced. The replacement machine has since required multiple service interventions — and as of yesterday, it has broken down yet again. This level of repeated failure is unacceptable for a major appliance that should reasonably last many years without ongoing breakdowns. A washing machine is not a discretionary luxury — it is a basic household necessity. At this point, this is no longer an isolated defect but a clear pattern of unreliability. The ongoing inconvenience, service calls, and disruption have eroded any confidence we had in the brand. We expected quality. What we have experienced instead is repeated failure and ongoing frustration. We now require a permanent and durable resolution — not another temporary repair.
Helpful (0)
|Replies (0)LY
Lutfiyya Y
1 reviews | Active since Jan 2020
25 Feb 2026, 07:38
Whirlpool Washing Machine disaster!
We purchased a Whirlpool washing machine (paid in full, cash) less than two years ago, expecting the durability and reliability associated with an established global brand. Within this short period, the original unit had to be completely replaced. The replacement machine has since required multiple service interventions — and as of yesterday, it has broken down yet again. This level of repeated failure is unacceptable for a major appliance that should reasonably last many years without ongoing breakdowns. A washing machine is not a discretionary luxury — it is a basic household necessity. At this point, this is no longer an isolated defect but a clear pattern of unreliability. The ongoing inconvenience, service calls, and disruption have eroded any confidence we had in the brand. We expected quality. What we have experienced instead is repeated failure and ongoing frustration. We now require a permanent and durable resolution — not another temporary repair.
0
Replies (0)CL
Confort L
1 reviews | Active since Jan 2020
1 Feb 2026, 07:12
Stay away from Whirlpool brands. Because is not fixable by Whirlpool.
In November 2025 w called Makro regarding our Whirlpool microwave that we bought in 2021 to ask where can we fix it, they referred us to Whirlpool KIC. The Whirlpool KIC send a technician , he then checked the microwave and he said they need to change the motherboard, after two weeks two technicians came the microwave failed to warm the water then they took it back. Mid December 2025 started calling no answer then after weeks we received it , the microwave can warm the water but not the food. Please people stay away from Whirlpool brand because it’s a **** after paying R4800 I’m still stuck with a microwave that is not working.Makro also is falling consumer why sell an expensive brand that cannot be fixed by the service providers.
Helpful (0)
|Replies (0)CL
Confort L
1 reviews | Active since Jan 2020
1 Feb 2026, 07:12
Stay away from Whirlpool brands. Because is not fixable by Whirlpool.
In November 2025 w called Makro regarding our Whirlpool microwave that we bought in 2021 to ask where can we fix it, they referred us to Whirlpool KIC. The Whirlpool KIC send a technician , he then checked the microwave and he said they need to change the motherboard, after two weeks two technicians came the microwave failed to warm the water then they took it back. Mid December 2025 started calling no answer then after weeks we received it , the microwave can warm the water but not the food. Please people stay away from Whirlpool brand because it’s a **** after paying R4800 I’m still stuck with a microwave that is not working.Makro also is falling consumer why sell an expensive brand that cannot be fixed by the service providers.
0
Replies (0)PR
Prince R
1 reviews | Active since Jan 2020
9 Jan 2026, 07:15
Very Bad Product Products
Extremely disappointed with Whirlpool. Both my microwave and oven started malfunctioning after only 7 months of use, which is completely unacceptable for appliances of this brand and price point. I reported the faults over 6 weeks ago, yet I have received no resolution, no repair, and no meaningful assistance. To make matters worse, the microwave has since developed an additional error, and still there has been no urgency or accountability from Whirlpool. The appliances are unreliable, and the after-sales service is **********. How does a company expect customers to live for weeks without a microwave, constantly following up with no results? This experience has been frustrating and unacceptable. I would not recommend Whirlpool based on both product quality and customer service.
Helpful (0)
|Replies (0)PR
Prince R
1 reviews | Active since Jan 2020
9 Jan 2026, 07:15
Very Bad Product Products
Extremely disappointed with Whirlpool. Both my microwave and oven started malfunctioning after only 7 months of use, which is completely unacceptable for appliances of this brand and price point. I reported the faults over 6 weeks ago, yet I have received no resolution, no repair, and no meaningful assistance. To make matters worse, the microwave has since developed an additional error, and still there has been no urgency or accountability from Whirlpool. The appliances are unreliable, and the after-sales service is **********. How does a company expect customers to live for weeks without a microwave, constantly following up with no results? This experience has been frustrating and unacceptable. I would not recommend Whirlpool based on both product quality and customer service.
0
Replies (0)A
Anonymous
1 reviews | Active since Jan 2020
8 Jan 2026, 12:58
Unhappy with KIC WHIRLPOOL Customer service
To Whom It May Concern, I am writing to formally express my deep dissatisfaction with the service and warranty handling I have received from KIC Whirlpool. On 1 August 2023, I purchased a KIC fridge–freezer combination. This was a major purchase for me, one that required real sacrifice. I had to sell my beloved 1979 Honda Goldwing GLE motorcycle in order to afford the appliance, as my previous fridge’s door had rusted off after 8–9 years of use. At the time, I was happy with my decision and trusted the KIC brand. Five months after purchase, the fridge–freezer stopped working. I logged a call-out, and a KIC technician was sent to assess the issue. The technician identified a burn on the main power supply lead, allegedly caused by heat from the stove. I was informed that the repair could be done by cutting out the burnt section and reattaching the lead at a cost of R350. Unfortunately, I did not have that money available at the time, aside from basic living expenses. Left with no alternative, I reattached the power lead myself just so I could keep the fridge running. Now, three days ago, the fridge section stopped working again, although the freezer section is still functioning. When I contacted KIC Whirlpool, I was informed that the unit would not be repaired under warranty. I strongly disagree with this decision. The fact that the fridge–freezer continued to operate for months after I reattached the power cord clearly indicates that I did nothing that directly caused the current fault. If my actions had voided the warranty or caused damage, the appliance would have failed immediately or shortly thereafter—not months later. I would like to offer constructive feedback to the leadership of KIC Whirlpool. My suggestion is simple: add a small amount (for example, R80) to every technician call-out. This would allow technicians to replace or reattach plugs or power cords free of charge when customers are forced into that situation, while keeping the warranty intact. I am confident that fewer than 10% of warranties are voided due to plug or power-cord changes, meaning this cost could easily be recovered through regular service call-outs. Implementing such a policy would position KIC Whirlpool as a customer-focused company that stands behind its products. Unfortunately, my experience suggests otherwise. From my perspective, it appears that customer satisfaction is not a priority—or worse, that KIC Whirlpool lacks confidence in its own products or is not serious about honoring its warranties. This experience has left me extremely disappointed. I trusted the KIC brand, and I feel let down by the way my case has been handled. I sincerely hope that KIC Whirlpool will reconsider its stance and address this matter fairly. Yours sincerely, Heinrich Muller 0662317900 I will be posting this review on Hello Peter site and all of the KIC Whirlpool social media sites.
Helpful (0)
|Replies (0)A
Anonymous
1 reviews | Active since Jan 2020
8 Jan 2026, 12:58
Unhappy with KIC WHIRLPOOL Customer service
To Whom It May Concern, I am writing to formally express my deep dissatisfaction with the service and warranty handling I have received from KIC Whirlpool. On 1 August 2023, I purchased a KIC fridge–freezer combination. This was a major purchase for me, one that required real sacrifice. I had to sell my beloved 1979 Honda Goldwing GLE motorcycle in order to afford the appliance, as my previous fridge’s door had rusted off after 8–9 years of use. At the time, I was happy with my decision and trusted the KIC brand. Five months after purchase, the fridge–freezer stopped working. I logged a call-out, and a KIC technician was sent to assess the issue. The technician identified a burn on the main power supply lead, allegedly caused by heat from the stove. I was informed that the repair could be done by cutting out the burnt section and reattaching the lead at a cost of R350. Unfortunately, I did not have that money available at the time, aside from basic living expenses. Left with no alternative, I reattached the power lead myself just so I could keep the fridge running. Now, three days ago, the fridge section stopped working again, although the freezer section is still functioning. When I contacted KIC Whirlpool, I was informed that the unit would not be repaired under warranty. I strongly disagree with this decision. The fact that the fridge–freezer continued to operate for months after I reattached the power cord clearly indicates that I did nothing that directly caused the current fault. If my actions had voided the warranty or caused damage, the appliance would have failed immediately or shortly thereafter—not months later. I would like to offer constructive feedback to the leadership of KIC Whirlpool. My suggestion is simple: add a small amount (for example, R80) to every technician call-out. This would allow technicians to replace or reattach plugs or power cords free of charge when customers are forced into that situation, while keeping the warranty intact. I am confident that fewer than 10% of warranties are voided due to plug or power-cord changes, meaning this cost could easily be recovered through regular service call-outs. Implementing such a policy would position KIC Whirlpool as a customer-focused company that stands behind its products. Unfortunately, my experience suggests otherwise. From my perspective, it appears that customer satisfaction is not a priority—or worse, that KIC Whirlpool lacks confidence in its own products or is not serious about honoring its warranties. This experience has left me extremely disappointed. I trusted the KIC brand, and I feel let down by the way my case has been handled. I sincerely hope that KIC Whirlpool will reconsider its stance and address this matter fairly. Yours sincerely, Heinrich Muller 0662317900 I will be posting this review on Hello Peter site and all of the KIC Whirlpool social media sites.
0
Replies (0)MP
Mv. Pretorius
1 reviews | Active since Jan 2020
10 Dec 2025, 13:11
no repair for 2 months on washing machine
i contacted Whirlpool services in Johannesburg on 01/02 October 2025. i choose them, with a higher call out rate, as they are, in their words, an accredited service delivery agent. I paid the call out fee, which assessed that the washing machine belt needs to be replaced. they then require the FULL value of the replacement part up front, leaving me with no option to even pay upon repair. 2 months and 8 days later, they have not come out to fix the belt, with constant promises to come. when I asked that the belt still be in its original packaging, they indicated that they dont do that. they ignore your calls, if they answer when you call from another number, they promise to respond. point be, i am still without a washing machine, more than 2 months later. by far the first company to force me to write a negative review. I will now proceed to lay a charge against them for not refunding me for the part I had to pay in advance. i would not recommend them at all.
Helpful (0)
|Replies (0)MP
Mv. Pretorius
1 reviews | Active since Jan 2020
10 Dec 2025, 13:11
no repair for 2 months on washing machine
i contacted Whirlpool services in Johannesburg on 01/02 October 2025. i choose them, with a higher call out rate, as they are, in their words, an accredited service delivery agent. I paid the call out fee, which assessed that the washing machine belt needs to be replaced. they then require the FULL value of the replacement part up front, leaving me with no option to even pay upon repair. 2 months and 8 days later, they have not come out to fix the belt, with constant promises to come. when I asked that the belt still be in its original packaging, they indicated that they dont do that. they ignore your calls, if they answer when you call from another number, they promise to respond. point be, i am still without a washing machine, more than 2 months later. by far the first company to force me to write a negative review. I will now proceed to lay a charge against them for not refunding me for the part I had to pay in advance. i would not recommend them at all.
0
Replies (0)TJ
Tasneem J
1 reviews | Active since Jan 2020
16 Oct 2025, 10:06
I have had the worst experience ever
I have had the worst experience ever . Bought a dishwasher which from day 1 was not drying . I was allocated 3 technicians in the 2 yrs of warranty. The last being Alwyn the most senior technician . They all saw the problem . Videos were taken and said to me I will get feedback . Each time feedback was “ No fault found “ 😡Everytime they came and ran cycles I had to take off work. Now I have an extended warranty with Hirsch’s and they are trying to resolve the matter . I had to take off work again to run a cycle as the fourth technician waited for an hour , Exactly the same was found . One technician admitted the machine needed replacing. Stainless steel *****s rusted 🫢🫤 I feel Whirlpool after sales is pathetic and their products are inferior therefore you don’t get good after sales service . I had taken this to the consumer council but they said they got feedback of “ no fault found” .
Helpful (0)
|Replies (0)TJ
Tasneem J
1 reviews | Active since Jan 2020
16 Oct 2025, 10:06
I have had the worst experience ever
I have had the worst experience ever . Bought a dishwasher which from day 1 was not drying . I was allocated 3 technicians in the 2 yrs of warranty. The last being Alwyn the most senior technician . They all saw the problem . Videos were taken and said to me I will get feedback . Each time feedback was “ No fault found “ 😡Everytime they came and ran cycles I had to take off work. Now I have an extended warranty with Hirsch’s and they are trying to resolve the matter . I had to take off work again to run a cycle as the fourth technician waited for an hour , Exactly the same was found . One technician admitted the machine needed replacing. Stainless steel *****s rusted 🫢🫤 I feel Whirlpool after sales is pathetic and their products are inferior therefore you don’t get good after sales service . I had taken this to the consumer council but they said they got feedback of “ no fault found” .
0
Replies (0)PK
PL K
1 reviews | Active since Jan 2020
4 Sept 2025, 06:54
Pathetic Service - Whirlpool Technician and Unresolved Fridge Freezer Repair
Pathetic Service - Take you money and do not supply service Job Card: KJ359652 I am extremely disappointed with the shocking service I have received from Whirlpool. I booked a Whirlpool technician to repair my Fridge Freezer, and was charged for a new compressor. After struggling for almost two weeks and making numerous follow-up calls, the technician finally returned to install the compressor. Despite this, the fridge is still not cooling at all. To make matters worse, the technician has since ignored all my messages and refuses to provide any feedback or assistance. I have now contacted Whirlpool three times to escalate the matter, only to be told they will “try” to get hold of the technician. When I requested that a new, qualified technician be sent, Whirlpool informed me that I would need to pay a new call-out fee. This is completely unacceptable. I have already paid for a compressor and a call-out, yet my fridge is still not working and Whirlpool wants to charge me again for their own technician’s failure. A reputable company should take full responsibility for poor workmanship and lack of service, not expect the customer to keep paying for unresolved problems. I demand that Whirlpool urgently send a qualified technician at no additional cost to resolve the issue once and for all. If not, I will have no choice but to escalate this matter further, as this level of service is disgraceful.
Helpful (0)
|Replies (0)PK
PL K
1 reviews | Active since Jan 2020
4 Sept 2025, 06:54
Pathetic Service - Whirlpool Technician and Unresolved Fridge Freezer Repair
Pathetic Service - Take you money and do not supply service Job Card: KJ359652 I am extremely disappointed with the shocking service I have received from Whirlpool. I booked a Whirlpool technician to repair my Fridge Freezer, and was charged for a new compressor. After struggling for almost two weeks and making numerous follow-up calls, the technician finally returned to install the compressor. Despite this, the fridge is still not cooling at all. To make matters worse, the technician has since ignored all my messages and refuses to provide any feedback or assistance. I have now contacted Whirlpool three times to escalate the matter, only to be told they will “try” to get hold of the technician. When I requested that a new, qualified technician be sent, Whirlpool informed me that I would need to pay a new call-out fee. This is completely unacceptable. I have already paid for a compressor and a call-out, yet my fridge is still not working and Whirlpool wants to charge me again for their own technician’s failure. A reputable company should take full responsibility for poor workmanship and lack of service, not expect the customer to keep paying for unresolved problems. I demand that Whirlpool urgently send a qualified technician at no additional cost to resolve the issue once and for all. If not, I will have no choice but to escalate this matter further, as this level of service is disgraceful.
0
Replies (0)