PK
PL K
Active since Jan 2023
12
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Reviews
12 reviews2 months ago
URGENT COMPLAINT: ABSA Insurance Delays Are Putting My Family’s Lives at Risk
I am lodging this complaint against ABSA Insurance due to their unacceptable delays, poor coordination, and complete disregard for my family’s safety. This situation is now EXTREMELY serious. Following a lightning strike, our electric security fence and gate cameras were damaged. Because ABSA failed to act with urgency, ********s were able to access our property the very next day. They broke in, cut our fence, and began stripping and *****ing equipment and electrical cables. Since the initial incident, the ********s have repeatedly returned to our property. They continue cutting new sections of the fence, *****ing additional equipment, vandalising infrastructure, and stripping electrical wiring, causing progressively greater damage. With every delay in repairs, the risk increases — and each intrusion brings them closer to entering our home. At this point, it is no longer just about ****** property — it is about personal safety and the very real risk that these ********s will eventually enter our house. I genuinely fear for my family’s lives. The claim was first logged on Monday, 2 February 2026. ABSA initially assigned a first installer who never arrived. Only after we lodged a complaint did they assign a second installer, who came out immediately, assessed the damage, and prepared a quote which is still awaiting ABSA’s approval. Despite this, ABSA has now assigned a third installer merely to “assess” the situation again — almost two weeks after the initial incident. This installer can only come tomorrow. This ongoing delay has directly resulted in: • Repeated ******** activity • Escalating damage • Increased safety risks • Ongoing emotional stress • Financial loss due to multiple excess payments • Additional damage caused purely by ABSA’s inaction Every time ********s return, I must log another incident and pay another excess — all because ABSA refuses to move fast enough to secure our property. To make matters worse, ABSA still expects premium increases, despite their own service failures actively worsening the situation. This is unacceptable. ABSA’s delays are directly contributing to continued crime on my property. Their lack of urgency communicates one clear message: our lives mean nothing. Reference numbers: 5836165 5837279 5835436 I demand: Immediate approval for a single installer to complete ALL repairs urgently. A senior claims manager to contact me directly. A full review of the handling of this claim. Consideration for waiver of additional excess payments caused by ABSA delays. Written confirmation of corrective action. If this is not resolved urgently, I will escalate this matter to the Ombudsman and pursue further legal avenues. This complaint is submitted in good faith, but with absolute urgency.
925 replies
7 months ago
Pathetic Service - Whirlpool Technician and Unresolved Fridge Freezer Repair
Pathetic Service - Take you money and do not supply service Job Card: KJ359652 I am extremely disappointed with the shocking service I have received from Whirlpool. I booked a Whirlpool technician to repair my Fridge Freezer, and was charged for a new compressor. After struggling for almost two weeks and making numerous follow-up calls, the technician finally returned to install the compressor. Despite this, the fridge is still not cooling at all. To make matters worse, the technician has since ignored all my messages and refuses to provide any feedback or assistance. I have now contacted Whirlpool three times to escalate the matter, only to be told they will “try” to get hold of the technician. When I requested that a new, qualified technician be sent, Whirlpool informed me that I would need to pay a new call-out fee. This is completely unacceptable. I have already paid for a compressor and a call-out, yet my fridge is still not working and Whirlpool wants to charge me again for their own technician’s failure. A reputable company should take full responsibility for poor workmanship and lack of service, not expect the customer to keep paying for unresolved problems. I demand that Whirlpool urgently send a qualified technician at no additional cost to resolve the issue once and for all. If not, I will have no choice but to escalate this matter further, as this level of service is disgraceful.
0 replies
8 months ago
Pathetic Service from ABSA
Pathetic Service from ABSA On 23 June 2025, I logged a ***** case with ABSA against the company Gensetsa (https://www.gensetsa.co.za/). This company de*****ed me of nearly R50,000, and the funds were paid directly into their ABSA bank account. The matter was also reported to the SAPS, with a case registered on 20 June 2025 at the Hartbee****rtdam Police Station under reference number CAS 158/6/2025. Since then, I have sent seven follow-up emails to ABSA, and every time I receive the same response: “An investigator will contact you within a day.” To date, no investigator has contacted me, and ABSA has taken no visible action against this *****ulent company, which continues to operate and de***** more people. We pay high banking service fees every month, yet when we actually need service and protection, ABSA delivers nothing—no action, no accountability, and no refund of the money lost through ***** facilitated via their own banking platform. This is unacceptable.
1 reply
9 months ago
Eskom useless
We are without supply for more than a week. Our transformer is broken and Eskom is to useless to replace it. They have excuses and you cannot speak to the department that is handling the case. Every tome we create a fault log they close it
0 replies
13 months ago
Pathetic service
case number 00738034 The bussiness banking is useless. I deposit money into the account and they just deactivet my account because I'm not using it to pay money out. I used this account as a saving account and now that I need to ge access to my funds I have to go through a whole process. I just need my money. It's my money not theirs
265 replies
15 months ago
Do not trust Postnet services
I paid to have a postbox at Harrbee****rt as I stay in a remote area and the normal post office services in South Africa is none existent. But then if any company other than the post office delivers to your paid postbox at postnet. Postnet want to charge you R100 handling fee. This is ******** in my mind
0 replies
18 months ago
Useless services
All the people at First National bank is *********** on doing their job. We are now trying for more than 3 months to change business signaturies and they refuse to help as no one knows what to do. We now want to close the account and go over to Capitec business and they refuse to close our account and threaten to close our personal accounts - they refuse to give a reference number so tract the *********** user
53 replies
24 months ago
Worst pathetic bank with the worst customer services
Worst pathetic bank with the worst customer services. I have reported my first Hello Peter review on 5 April and rep**** and now again write a new review. They feel nothing for their customers and they have the worst IT developers as they cannot fix their banking app. For about a month now I cannot create new beneficiaries meaning I cannot pay people on the app. I cannot log onto the online bank. Every-time a new useless customer care person phone and say they will sort my problem and never do an never come back. They refuse that you speak to the senior managers and senior managers do not see all the complaints. They just enjoy their salary every month and give no service. I do not think they have any competent people working in any of their departments. And again they will only reply on my comment “we will assign a customer care person” and nothing happens as no one is competent in fixing anything.
106 replies
25 months ago
PATHETIC SERVICE!!! Capitec has NO CUSTOMERS services and their Banking and Online APP not working
The phone app does not work. The online app does not allow you to login without the app. No one want to solve my issue. I have been logging calls with capitec and no help. I cannot pay new people as the app does not work and no one is competent to help. They tried once to call me while I was on the phone with another person. Then sending a email requesting they could not reach me and asked when to phone again. I rep**** they can phone immediatly and that I was on the phone, 2 days later still no success, still no reply after sending 4 new emails. The afterservice SUCKS!!!!
159 replies
26 months ago
Useless service
Useless service!!!! My parcel was supposed to be delivered on Thursday, The parcel was never delivered. Then they were supposed to deliver on Friday. The whole day I have been on the phone with them. They cannot get hold of their drivers. The driver did not deliver the parcel for his "Own Reasons" and booked the parcel back in. DSV then tel me they will not deliver the parcel on Monday, I have to wait for Tuesday and do I "concent" for Tuesday and when I say no I do do not concent as I want my parcel delivered on Monday they tell me well then it's my problem and I have no choice except to concent for Tuesday. This is pathetic service.
0 replies
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12 (100%)