LY
Lutfiyya Y
Active since Nov 2014
13
Reviews
0
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Reviews
13 reviews2 months ago
Whirlpool Washing Machine disaster!
We purchased a Whirlpool washing machine (paid in full, cash) less than two years ago, expecting the durability and reliability associated with an established global brand. Within this short period, the original unit had to be completely replaced. The replacement machine has since required multiple service interventions — and as of yesterday, it has broken down yet again. This level of repeated failure is unacceptable for a major appliance that should reasonably last many years without ongoing breakdowns. A washing machine is not a discretionary luxury — it is a basic household necessity. At this point, this is no longer an isolated defect but a clear pattern of unreliability. The ongoing inconvenience, service calls, and disruption have eroded any confidence we had in the brand. We expected quality. What we have experienced instead is repeated failure and ongoing frustration. We now require a permanent and durable resolution — not another temporary repair.
0 replies
12 months ago
Sorbet Dunkeld Burnet my Hair then Bul**** Me
I am appalled at the treatment my friend received when attending the sorbet Dunkeld hair bar, she made an appointment for a wash and blow, the person who was supposed to wash hair did not leave the conditioner in for more than 30 seconds, check camera footage, they pulled at her hair and asked why is it so dry?! Then proceeded to burn her fringe! And to add insult to injury, they made her leave, because they ‘needed the chair’. I have also had an ********** experience at sorbet hair bar, which I complained about prior. This shows that you have not done anything to rectify the client experience or your services, to say the least, this is malicious neglect of clients. Clients who pay money to be treated like they don’t matter? The client in this case is Gabriella Coporzorio. This was the initial complaint, the Sobet Hair Dunkeld branch proceeded to have a man call Gabby and tell it was her fault that her hair was burnt by the ladies, that he saw her walk in, though if he was so vigilant, why did he allow them to mistreat a client? Why does Sherrie Boere think that bullying young ladies and taking their money is okay? This will be reported to all the relevant consumer ombudsman, however, I am posting here as a public service. NEVER visit Sorbet Dunkeld. Sherrie Boere, you are not a human that should be around people, especially customer service, horrible failure.
58 replies
12 months ago
Sorbet Burnt my Hair And Bul**** me
I am appalled at the treatment my friend received when attending the sorbet Dunkeld hair bar, she made an appointment for a wash and blow, the person who was supposed to wash hair did not leave the conditioner in for more than 30 seconds, check camera footage, they pulled at her hair and asked why is it so dry?! Then proceeded to burn her fringe! And to add insult to injury, they made her leave, because they ‘needed the chair’. I have also had an ********** experience at sorbet hair bar, which I complained about prior. This shows that you have not done anything to rectify the client experience or your services, to say the least, this is malicious neglect of clients. Clients who pay money to be treated like they don’t matter? The client in this case is Gabriella Coporzorio. This was the initial complaint, the Sobet Hair Dunkeld branch proceeded to have a man call Gabby and tell it was her fault that her hair was burnt by the ladies, that he saw her walk in, though if he was so vigilant, why did he allow them to mistreat a client? Why does Sherrie Boere think that bullying young ladies and taking their money is okay? This will be reported to all the relevant consumer ombudsman, however, I am posting here as a public service. NEVER visit Sorbet Dunkeld. Sherrie Boere, you are not a human that should be around people, especially customer service, horrible failure.
0 replies
27 months ago
Paid for next day delivery and Takealot Just does not care - ********** Customer Service!
I have paid the next day delivery fee, when I track my order they changed the delivery to a two day delivery. I spent ages on hold waiting to speak to a human being who said that if she has the time she may call me in about an hour to let me know if I am getting my Delivery. What is this?! Takealot just takes a lot of money, why allow me to pay for next day delivery them move the delivery to later without even notifying me?! I would not pay for a next day delivery if I did not require the item today!
0 replies
42 months ago
Shameful and Embarrassing Customer service, sales people who lie! Coricraft not to be trusted
Coricraft Vanderbijl Park in Vaal Mall has no sense of customer service, is rude and completely incompetent. The Coricraft Group should be embarrassed, is this the kind of service that consumers should expect? I paid cash on Saturday 29 October 2022 for a couch including scotch guard & delivery. I clearly indicated that the day bed needs to be on the left side of the couch several times. The sales person, Thabo, assured that he understood and had stock. I have donated all my couches and chairs to The Salvation Army to coincide with the delivery. When the Coricraft couch arrived they had sent the wrong couch, when I enquired, Thabo lied to the branch about my indication of where I required the day bed. My mother was with me at the time and I am certain that store camera footage will my indication of where the "L" shape should go. When I spoke to them they were extremely rude and put the phone down on me, insisting I wait 6 + weeks for another couch even though I had explained I did not have one because I had donated it. I was told I needed to return the couch immediately instead of utalise it as an interim seating area. I was told that I would have to pay yet again for delivery. I also explained that I need the couches as soon as possible as I will be out of the country in 6 weeks, they said they cannot help the back log and may get back to me by next week Tuesday. I tried calling Head office several times only to reach voice mail, then be put through to Olga De Pino who did not answer. I then called again and Molly answered, she advised that Cindy or Claudette would authorise interim couches to be delivered, I am still awaiting their call. This is completely unacceptable and down right alarming! This is an error completely on Coricrafts side yet absolutely no accountability nor responsibility is being taken by either the Coricraft Group or the Vaal Mall branch! A month and a half without seating in a paid customers home is unacceptable, I expect interim couches be delivered and that my order be highly prioritised. The store manager, at Coricraft Vaal Mall, Michelle, would not even come to the phone and has also yet to call me back. But taking R20 000 from a person and giving them absolutely nothing in return seems to the way that Coricraft now does business. Let's not forget asking for more money for another delivery for their mistakes.
132 replies
50 months ago
Despicable Customer Service
Naked Morningside should be embarrassed. The service is so horrible that the owner should be ashamed of the staff that she hires. everything from dirty cutlery and tea cups, which when I asked for clean utensils the "hostess" has a horrible attitude and slammed the the "clean" cup in front of me. When it came time for the bill, we had to ask 5 times and were yelled at and attacked by the same "hostess" because as she put it "She is not our waitress" when I said that she is extremely rude she began screaming at us. I did raise this with the manager Tatiana, who did seem quite shocked but this sort of behaviour, especially in a customer facing industry will ruin a a brand. That woman should be ashamed of her behaviour and disrespect not only to her customer and herself but to her employer.
53 replies
58 months ago
MFC is an embarrassment to all their affiliates and the entire finance industry
I am not a cash payer! MFC Nedbank has been debiting my bank account on the 25th of every month for years! But now I am being called a cash payer because MFC’s system tells them I’m a cash payer?! I never had any say in that! When I tell MFC I am not cash payer and to please debit my bank account, they still do not do so and then call me for having debt!. I would never recommend MFC Nedbank to anyone from the worst costumer service to wasting my time and money being put on hold 40 minutes at a time only for the call to cut and I then have to call again to speak to yet another lack luster agent who obviously cannot help so I am put on hold yet again, or unless you want your credit score wrecked because MFC Nedbank is more of a circus than a business. For the final time, debit my bank account as per our agreement over the past several years!
53 replies
97 months ago
No Customer Service
I am a member of Virgin Active Collection and have not received the sort of customer service post signing the contract as when the gym was trying to sign me up. I was made to update the Virgin Active app on my phone but once updated the app will not allow for me to connect my Polar Fitness Device, I have requested many times that I be contacted regarding this, I have also left a message on the Virgin Active Alice Lane Facebook page. There is no way to email the manager of this club Mr. Wil Riaan as there no details for him on the site. Please resolve this issue or provide members with a fitness device that is compatible with the app as this problem was never communicated.
0 replies
98 months ago
Taking funds out my account without my knowledge! What is MAGTAPE?! THIS IS THEFT
There were enough funds in my cheque account to pay Vodacom, the money went out my account on 3 April however FNB then debited me for something called MAGTAPE?! I have no clue what this, this unauthorised debit order was the same as my Vodacom debit order to the cent! FNB then charged me yet another R100 for the MAGTAPE UNPAID, what on Earth is going on??? what is MAGTAPE? Now i have no funds in my account!
106 replies
99 months ago
Horrifying Customer Service
I have been a member with Discovery Medical Aid since 2012, I have been in the process of changing employers but not one consultant cared to call me or make contact in order to explain the process however I get a bill for debt??? The installment for March is only due on 1 April but this is the sort of communication you with no consideration for your clients?! Without your advice how on Earth am I am supposed to have known the costs incurred if any? Knowing that my monthly are up to date? Despicable how you allow your clients incur debt with not even the courtesy of call. why can't clients expect the same customer service as when we are spending money and when we need Discovery to actually contact us as a service provider?
210 replies
Review Distribution
5 Star
0 (0%)
4 Star
0 (0%)
3 Star
0 (0%)
2 Star
3 (23.076923076923077%)
1 Star
10 (76.92307692307692%)