Kina M

Disappointed: Faulty Machine and No Response from KIC

am extremely disappointed with my KIC washing machine and the overall service experience. From February 2026 the machine has not been functioning properly, and resolving the issue has been both frustrating and exhausting. Multiple technicians have assessed the machine, but I received different diagnoses each time. The first technician said the problem was the tap, which I replaced, yet the issue continued. The second technician then advised that the machine’s board was faulty and it was replaced, but the machine still does not operate as expected. Although one technician did manage to fix the fabric softener dispensing issue, the machine still inconsistently dispenses detergent and does not follow the selected wash settings correctly. This makes the machine unreliable for everyday use. To make matters worse, we have sent multiple emails to KIC requesting assistance, but we have not received any clear response or follow-up including their Manager Mark Bitzer , there is no response at all. There has been no communication to confirm whether a technician will return to fix the issue or if the machine will be replaced, despite the fact that it is still under warranty. Overall, I am not satisfied with the product quality or the after-sales support. I expected a more reliable appliance and a much better level of customer service. At this point, I would like clear communication and a proper resolution, whether that is a full repair or a replacement of the machine.