Baobab unprofessional

Our recent experience with Baobab Tours for shuttle services at our conference was extremely disappointing and frustrating. We arranged for five 22-seater vehicles to transport attendees but instead received two 22-seaters, three 15-seaters, and an extra Avanza, resulting in a disorganized and confusing situation for our team and guests.

The vehicles provided were old, uncomfortable, and not roadworthy. The level of quality we received was far from what we expected based on our previous experiences with Baobab Tours. Upon raising these issues with Claudine, her response was surprisingly defensive. She mentioned that our event location was "weird" and suggested we find a more suitable location next time—a dismissive and unprofessional comment. Additionally, she claimed she had undercharged us, which was news to me, as there had been no prior mention of underpricing in any of our conversations.

We understand that local transport from Rasouwville, Cape Town, was used, but a basic inspection of the vehicles beforehand should have been conducted to ensure they met our needs. Clear and respectful communication could have gone a long way in resolving these issues, but instead, we felt dismissed and unvalued as clients.

Overall, this experience with Baobab Tours fell short of expectations and previous standards. I hope that in the future, they improve their communication, professionalism, and the quality of their vehicles to avoid similar disappointments for other clients.