Refusal to refund defective bra

I bought one of the Anita Women's Dynamix Star Maximum Support Sport Bra at the end of August 2015. One of the metal hooks at the front of the bra then broke just less than two months later and it was replaced on 27 October. The exact same thing happened with this new one as well, I returned it to the store on 28 Jan 2016. <br> <br> I only ever hand-washed the bra, as recommended. It cost R900 which is a lot of money and suggests a certain level of quality. The owner, Maureen, refuses to refund me for the bra, despite it being in contravention of the CPA. I have looked online and there are numerous other complaints from women who have had the same thing happen to them, yet Maureen claims that it's all me. I am also lodging a complaint with the DTI. I would suggest staying very far away from Barclay & Clegg and the rude, unhelpful and downright insulting owners. <br>