Barenbug kzn manager bad service

My name is Dr Philani I am lodging a complaint regarding the poor service provided by the Barenbrug manager in KZN, identified as Alan Giles, to the head office management. As a new farmer, I frequently purchase seed from Barenbrug. Today, on February 9, 2024, at approximately 4 PM, I visited the establishment to collect my grass seed. During this visit, I expressed my dissatisfaction with the manager's lack of response to my WhatsApp message regarding the pickup time for my order. In response, the manager raised his voice, stating, "If you ever send me a message at 8 o'clock, you will have a big problem."

I explained that my intention in sending the message at 8 o'clock was not to expect a response after hours. I assumed that since it was a company phone, he could respond during working hours on the following day. Furthermore, I suggested that he could simply turn off the phone after hours and switch it on in the morning upon arriving at work. I find the manager's attitude towards customers to be inappropriate and disrespectful.

As a result of this incident, I am inclined to take my business elsewhere to avoid further mistreatment by the manager. I am seeking clarification regarding the manager's statement that if I ever send a message at 8 o'clock again, I will have a "big problem."