PK
Phila K
Active since Feb 2013
10
Reviews
0
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Reviews
10 reviews26 months ago
Barenbug kzn manager bad service
My name is Dr Philani I am lodging a complaint regarding the poor service provided by the Barenbrug manager in KZN, identified as Alan Giles, to the head office management. As a new farmer, I frequently purchase seed from Barenbrug. Today, on February 9, 2024, at approximately 4 PM, I visited the establishment to collect my grass seed. During this visit, I expressed my dissatisfaction with the manager's lack of response to my WhatsApp message regarding the pickup time for my order. In response, the manager raised his voice, stating, "If you ever send me a message at 8 o'clock, you will have a big problem." I explained that my intention in sending the message at 8 o'clock was not to expect a response after hours. I assumed that since it was a company phone, he could respond during working hours on the following day. Furthermore, I suggested that he could simply turn off the phone after hours and switch it on in the morning upon arriving at work. I find the manager's attitude towards customers to be inappropriate and disrespectful. As a result of this incident, I am inclined to take my business elsewhere to avoid further mistreatment by the manager. I am seeking clarification regarding the manager's statement that if I ever send a message at 8 o'clock again, I will have a "big problem."
0 replies
35 months ago
Bad service and disrespect from employee in Durban Takealot collection centre
Dear Takealot Customer Service, I am writing to express my deep disappointment and concern regarding an incident that occurred at the Takealot Collection Center in Durban, specifically involving an employee named Phumulani Hadebe. I believe it is essential to bring this matter to your attention to ensure that appropriate action is taken and to prevent any similar incidents from happening in the future. During my recent visit to the collection center on 02 June 2023, I encountered an unfortunate confrontation with Mr. Hadebe. I pressed the bell more than once because there was no feedback or response initially, and I needed assistance. In response, Mr. Hadebe shouted at me in a disrespectful manner, using a condescending tone. He asked me if I could not read the sign indicating that I should not press the bell more than once. When I inquired about his behaviour and why he was shouting at me, Mr. Hadebe mentioned that his manager, Reece, had also shouted at him regarding the bell not to let the clients press more than once. While I understand that there may have been previous incidents related to the bell, it is unacceptable for an employee to vent their frustrations on customers in such an unprofessional and disrespectful manner. As a loyal customer of Takealot, I believe in maintaining a positive and respectful relationship between the company and its customers. The behavior displayed by Mr. Hadebe has left me feeling disrespected and undervalued as a customer. It is disheartening to witness such behavior from an employee who represents the company's image and interacts directly with customers. I kindly request that you investigate this matter thoroughly and take appropriate disciplinary action against Mr. Hadebe for his unprofessional conduct. Additionally, I urge you to provide additional training and guidance to all employees at the Durban collection center to ensure that incidents like this do not recur in the future. It is crucial that your employees understand the significance of providing excellent customer service and maintaining a respectful environment for all customers. I hope you will address this matter promptly and take the necessary steps to rectify the situation. I value my relationship with Takealot and believe that resolving this issue will contribute to enhancing the overall customer experience at your collection center in Durban. Thank you for your attention to this matter. I look forward to a swift resolution and your response. Sincerely, Dr P Khumalo Cell 0832646400
0 replies
39 months ago
Bad service at Honchos berea Durban by Nosipho Mkhize
My name is Phumlani I went to honchos in Berea center at around 17:11 on 25/01/2023 where I purchased 2 stripes chicken Co and one Sauce. I ask for the source and she took it and put in front of her and she said I can pay for it. After paying she told me she charged me for a wrong sause. I said why because she took it and it is in-front of her. She said I need to add money I said I don’t have cash that is the reason I used a card. Then she shouted at me as if it was my mistake . I told her how can she make that mistake with a correct source in front of her. She never apologised. I called Zi the supervisor I was not helping then I said because Nosipho still shouting please defund I can not but food from disrespectful people. Refund didn’t happen I then left everything there. Please help I just need my refund I did not take the food as I was beet called stupid by Nosipho the attendant. Attached sleep my contact is 0832646400 Regards
0 replies
94 months ago
Bad starsound service.
Good day I have purchased a Star sound sub and they wired it. But the sub only worked for a month. I returned to them they told me no warrantee on the speakers. They gave me the number for audio connection I called and the guy there closed a phone on my ear his number ********** 948. . His name is Moor. I also spoke to Jackie for help she was nice. Marvin also is good. I opened the sub and found out that it is not branded Starsound like others neither it has serial no, nor it as product code. Verify if this is original Starsound and Please help me to repair. Philani
0 replies
121 months ago
CellC Petermaritsburg Midlands mall misleading custormas and giving them slow speed Mi-Fi rather than one that is advertised
Good day I would like to lay a complaint on Cellc Petermaritsburg in Midlands’s mall. I sent my wife to this Cellc outlet since it was the nearest to her because I was busy with work. She went to sing up for a contract on Thursday 21 April 2016 that is advertised on March/April 2016 catalogue on top of page 11 that is R99 per month. The package is 20GB total data per month 5GB +15GB night and Free Huawei E5573 LTE Mi-Fi wifi at a speed of 150 Mbps worth of R1499. When she arrived there she was not given what was advertised she was given a lower spec instead of (Huawei E5573 LTE Mi-Fi wifi at a speed of 150 Mbps worth of R1499.) she was given of a ZTE MF65M 3G Ufi at 21 Mbps and they said it is similar spec of what is advertised which was not true and she took it since she did not understand it. They lied saying they replaced with similar type. When I arrived home I saw it the ZTE given to her is said to be R 800 and not similar as far speed is concerned it is only 14% of the Huawei Mi-Fi that is advertised on the catalogue that will end on 1 may 2016. I brought this to my wife attention and she said we must change or cancel the contract. We went there 0n Friday 22 2016. Only one day after purchase we spoke the sales man his name Sphamandla Msomi he said he told her that it is similar. I asked what is the speed difference of between the two items he could not answer and could not give us the comparison as far as data speed is concerned. I called the manager his name is Kayshlen Govender, the manager refused to take the Mi-Fi or replace it with the one that has a same speed. He was rude he said we can go anywhere nothing will happen. He said the contract was signed already so nothing he will do. I said but it is not what is advertised, he replied the Mi-Fi that is advertised is discontinued. I asked why they advertise a discontinued item, there was no answer. I also ask why they not replacing it with the one of same speed there was no answer. CellC please help. Please help. I need the similar specification of what was advertised on the catalogue. That was a bad service please supply us with the same specification that was advertised we have never used this 3G ZTE we can return it. Thank you. My no. is 0826622973 They no is 0333420110/ 0844333789
0 replies
125 months ago
Oil leak caused by neglegency of technicians
Good day<br> I will start of by complimenting MBSA for the efforts they make to help us Mercedes Benz customers whenever we have problems. I think they are doing a great work.<br> I sent my car to Mercedes Benz Umhlanga on the 09/12/2015 for a B5 service. My service adviser was Tracy. The service was done well I think. My complaint is that I took the care away thinking everything is fine and drove off. On 24 December I discover that my car is leaking oil, it was around 8 pm evening. I called MBSA and they sent a technician to check what was wrong with my car. When they arrived they could not figure out what was wrong or where the oil leak was coming from. They suggested we take the car to the workshop at Mercedes Benz Durban. I complied with the instruction. When I arrived there they took the car up the ramp to check and they could not find the source of the leak. They dropped the car and the discovered that the car oil cap was not closed. So I was driving a car with unclosed oil cap. That means the technician who did the work did not close the oil cap on completion of the work (service).<br> The silly mistakes that was made by technician on my car cost my time my car and the Mercedes Benz
0 replies
125 months ago
Oil leak after the car went for service
Good day<br> I will start of by complimenting MBSA for the efforts they make to help us Mercedes Benz customers whenever we have problems. I think they are doing a great work.<br> I sent my car to Mercedes Benz Umhlanga on the 09/12/2015 for a B5 service. My service adviser was Tracy. The service was done well I think. My complaint is that I took the care away thinking everything is fine and drove off. On 24 December I discover that my car is leaking oil, it was around 8 pm evening. I called MBSA and they sent a technician to check what was wrong with my car. When they arrived they could not figure out what was wrong or where the oil leak was coming from. They suggested we take the car to the workshop at Mercedes Benz Durban. I complied with the instruction. When I arrived there they took the car up the ramp to check and they could not find the source of the leak. They dropped the car and the discovered that the car oil cap was not closed. So I was driving a car with unclosed oil cap. That means the technician who did the work did not close the oil cap on completion of the work (service).<br> The silly mistakes that was made by technician on my car cost my time my car and the Mercedes Benz
0 replies
135 months ago
Mercedez benz C250 accelarator not working
Case no 1-4863746336<br> Vin no . WDD2040032R203306<br> <br> My car accelerator failed to work at Smith street Durban and I called the Mercedes roadside assistant. The technician came after 1 hour and he could not help. They towed my car to NMI durban. I they said they can only look at a car on the next day. That is today but no one called to give feed back. I requested for the loan car they said I don't qualify.<br> <br> I need to find out why there is rules for emergency. It is not my fault that the car at 49 000 km went faulty. I now loosing trust on this big company Mercedes Benz SA. I had cars before but never been stranded like this. All my work is disrupted. All my trips stopped who will pay. I can work.<br> <br> I need a loan car because the car is still under motor plan. I also need a report why a car fail. It is a new car to me.<br> <br> Please help<br> please call me on 0826622973
0 replies
135 months ago
Vodacom Tab. No. 1 selling Tab can not me fixed
Dear All<br> <br> I wrote to Vodacom 4 weeks ago about my problem that my Vodacom Tab screen cracked within two week of purchase and I retuned it to Mokro Pietmaritzburg where I had purchased this so called No. 1 Vodacom selling Tab but nothing happen. The manager there is Deon Wisser.<br> <br> This Vodacom Tab is being sold all around SA by Vodacom and it can not be fixed anywhere in any Vodacom. they said the is no spares and it is not economic to fix. why are they selling the product that they did not cater for spares. My tab crack the scree by itself. Please replace screen or pay me back. I this the should inform the customas that this so called no. one selling Tab is irreparable and no one will but.<br> <br> I was contacted by one Vodacom call centre guys saying they will call me. but no one called. I received a mail from Boitumelo Motsepe from escalation saying they will give me feed back but till today nothing.<br> <br> <br> Plese help<br> <br> My reference no is EC-0W0H-2WWOUF.<br> The Tab EMI no is 355860063318966<br> My contact No. is 0826622973<br> <br>
77 replies
136 months ago
Vodacom is selling a tab that they have no Spairs
I went to Makro PMB and I purchased a vodacom tab. In two weeks the screen cracked. I sent it back to MakroPMB and they sent it to Vodacom. Vodacom returned it saying they don't have spares for the phone. I asked why they said is not reparable. They said no one can repair it. <br> Vodacom is selling this tab all over South Africa for R1000 and I advertised no. 1 selling tab. My question is:<br> <br> Why they selling a produc that has no spares and no one can fix it.<br> I need them to fix my tab or pay me back the money.<br> I only had this for two week.<br> When shipping a product from China they had to provide means for spare.<br> If vodacom explain to customers that this pad is irreparable no one will buy.<br> <br> Please help
77 replies
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