MS
Mercedes-Benz South Africa
Unclaimed Business
MS
Mercedes-Benz South Africa
Unclaimed Business
74 Reviews (last 12 months)
Does not respond to reviews
Rated in:
Scores reflect the Overall AI Score for each category
AI Review Summary
Based on recent customer reviews, Mercedes-Benz South Africa is experiencing severe and systemic failures across virtually every customer touchpoint. Customers consistently report unresolved vehicle defects, negligent service departments, hostile or indifferent staff, and a near-total breakdown in communication and aftercare. The brand's premium positioning is repeatedly contrasted with what reviewers describe as among the worst service they have ever experienced, with many vowing to switch to competing brands.
Top Strengths:
- •Service, Repairs & Maintenance: Isolated positive experiences exist, such as Maemo Motors Rustenburg resolving an engine issue within hours on a busy day. A small number of customers report clean vehicles returned and efficient drop-off to collection processes.
Service Quality Ratings
MetricScoreIndustry AvgBest in Class
Performance(last 12 months):
TrustIndex
0
Score
Ranking
#4
in Car Brands
NPS Score
-97
Recommended: Unlikely
Review Distribution
1.3|74 Reviews
May '25 - Apr '26
5(5.6%)
4(0%)
3(0%)
2(4.2%)
1(90.3%)
5(5.6%)
4(0%)
3(0%)
2(4.2%)
1(90.3%)
Recent reviews (74)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your ExperienceTN
Tantswembu N
1 reviews | Active since Jan 2020
11 Mar 2026, 13:35
Mercedes Benz Bryanston service eroded.
I’ve had the most awful experience at Mercedes Benz Bryanston. First they crashed my car while it was in for service. The consultant Lechee Petersen was the most terrible consultant in all 10 years I’ve been taking my cars for service. She is rude and extremely unprofessional rolling her eyes. She never acknowledges her mistakes. I’ve never received an apology from the branch.
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Tantswembu N
1 reviews | Active since Jan 2020
11 Mar 2026, 13:35
Mercedes Benz Bryanston service eroded.
I’ve had the most awful experience at Mercedes Benz Bryanston. First they crashed my car while it was in for service. The consultant Lechee Petersen was the most terrible consultant in all 10 years I’ve been taking my cars for service. She is rude and extremely unprofessional rolling her eyes. She never acknowledges her mistakes. I’ve never received an apology from the branch.
0
Replies (0)CN
Cain N
1 reviews | Active since Jan 2020
9 Mar 2026, 09:55
Worse service from Mercedes-Benz Bedfordview
Mercedes-Benz Bedfordview - Worse Service from Lappies Labuschagne - Reporting to Derk Vanniekerk I selected Mercedes-Benz Bedfordview to fix my car which is on warranty with Discovery Insure/M-sure because the car was bought from this dealership. I have received the worse service ever. Since my car was delivered to them by a Towing truck on the 19th of February until today I haven't received any feed back progress. When I spoke to M-sure they are also struggling to communicate with this service manager Lappies labuschagne. Though I tried to speak to his Manager Derk Vanniekerk sounded clueless of what is happening in his department. I don't even trust this Lappies guy even quoted my car accordingly. I can be happy if my car can moved from this service manager and handed over to someone who will prioritise this job. I have phoned multiple times, left messages and he doesn't care to call back. When I spoke to Msure they told me that thay are also struggling to get hold of this guy. He does respond even to their emails. This is bad for such a big company.
Helpful (0)
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Cain N
1 reviews | Active since Jan 2020
9 Mar 2026, 09:55
Worse service from Mercedes-Benz Bedfordview
Mercedes-Benz Bedfordview - Worse Service from Lappies Labuschagne - Reporting to Derk Vanniekerk I selected Mercedes-Benz Bedfordview to fix my car which is on warranty with Discovery Insure/M-sure because the car was bought from this dealership. I have received the worse service ever. Since my car was delivered to them by a Towing truck on the 19th of February until today I haven't received any feed back progress. When I spoke to M-sure they are also struggling to communicate with this service manager Lappies labuschagne. Though I tried to speak to his Manager Derk Vanniekerk sounded clueless of what is happening in his department. I don't even trust this Lappies guy even quoted my car accordingly. I can be happy if my car can moved from this service manager and handed over to someone who will prioritise this job. I have phoned multiple times, left messages and he doesn't care to call back. When I spoke to Msure they told me that thay are also struggling to get hold of this guy. He does respond even to their emails. This is bad for such a big company.
0
Replies (0)PN
Phumeza N
1 reviews | Active since Jan 2020
7 Mar 2026, 04:02
Mercedes Benz not adhering to their standards
I've had the worst experience with Mercedes Benz Bedfordview and Sandton Branches. I bought my car in September 2025 and the salesman confirmed that the matrix device is already installed in the car. Up until now I have been paying for a device I have not received so if my gets ****** it can be traced and should I have a problem I cannot press the button or report to anyone. This is serious and critical issue. I have followed up several times and the matter is not taken seriously. And also I had taken my car for a service at Sandton with the issue that I had since I bought the car with a car key battery low issue, tyres showing low pressures all the time and that has not been sorted. Someone followed up and I did mention I was not satisfied about these things, and no one is interested in assisting. I expected better but they are just like the rest needing commission and they throw you like a hot potato afterwards.
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Phumeza N
1 reviews | Active since Jan 2020
7 Mar 2026, 04:02
Mercedes Benz not adhering to their standards
I've had the worst experience with Mercedes Benz Bedfordview and Sandton Branches. I bought my car in September 2025 and the salesman confirmed that the matrix device is already installed in the car. Up until now I have been paying for a device I have not received so if my gets ****** it can be traced and should I have a problem I cannot press the button or report to anyone. This is serious and critical issue. I have followed up several times and the matter is not taken seriously. And also I had taken my car for a service at Sandton with the issue that I had since I bought the car with a car key battery low issue, tyres showing low pressures all the time and that has not been sorted. Someone followed up and I did mention I was not satisfied about these things, and no one is interested in assisting. I expected better but they are just like the rest needing commission and they throw you like a hot potato afterwards.
0
Replies (0)KK
Kay K
1 reviews | Active since Jan 2020
5 Mar 2026, 13:52
Dissatisified client LJ 43 YV GP
Good day All I am writing this email as a very dissatisfied customer of Mercedes Benz. The car was bought in November 2023. Registration number above for ease of reference. The car started showing an engine light in December 2025, it was booked in at Mercedes Benz Menlyn for +/- 7days at which time I was inconvenienced. When i enquired about courtesy car I was told about the amounts that I had to pay and did not have. I then had to find other ways of moving around. Now 2026 the 2nd of March the same issue started again, same engine light with the car shaking and unable to exceed speed of 80km/h, I called the Menlyn dealership again and the car was booked for the 04th of March. Upon handing the car in, I once again enquired as to how am I expected to do my normal daily activities given the fact that I also use the car for my work. I was told about the rental option and what i have to pay. The car has 60 000km's on the clock, it is under warranty and according to my limited knowledge with cars this is a mechanical problem. I told the consultant I have a funeral in the family of my Aunt and I am the elder in the family which in my culture means that I have to be with the family. I reside in Pretoria and my family is in Soweto, I had to take an Uber on Tuesday to be with the family, as my Mercedes Benz was parked in the garage due to a non fault of mine. This morning the 5th of March I am met by an email approving me for a rental car and I have to pay the deposit that I do not have. I am paying my obligation which is the monthly installment, where do I get the extra money for a car rental. The reason we bought a Mercedes Benz is of it being known as the "best or nothing". At this stage people driving Chinese cars are better than me, with everything that I am experiencing. Ever since getting the car back in December I am even scared to travel out of the Gauteng province due to it proving to be non reliable car, yet the price does not match the quality and experience. I am highly inconvenienced at this stage, I have a child that I have to drop and pick up at school. I am incurring all these uber costs with no reimbur*****ts from the trusted and best or nothing brand. It is story after story with all the phone calls I receive. If my matter of a courtesy car is not resolved today I will post my experience on social media. Regards Thenjiwe Krappie 064 6824940
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Kay K
1 reviews | Active since Jan 2020
5 Mar 2026, 13:52
Dissatisified client LJ 43 YV GP
Good day All I am writing this email as a very dissatisfied customer of Mercedes Benz. The car was bought in November 2023. Registration number above for ease of reference. The car started showing an engine light in December 2025, it was booked in at Mercedes Benz Menlyn for +/- 7days at which time I was inconvenienced. When i enquired about courtesy car I was told about the amounts that I had to pay and did not have. I then had to find other ways of moving around. Now 2026 the 2nd of March the same issue started again, same engine light with the car shaking and unable to exceed speed of 80km/h, I called the Menlyn dealership again and the car was booked for the 04th of March. Upon handing the car in, I once again enquired as to how am I expected to do my normal daily activities given the fact that I also use the car for my work. I was told about the rental option and what i have to pay. The car has 60 000km's on the clock, it is under warranty and according to my limited knowledge with cars this is a mechanical problem. I told the consultant I have a funeral in the family of my Aunt and I am the elder in the family which in my culture means that I have to be with the family. I reside in Pretoria and my family is in Soweto, I had to take an Uber on Tuesday to be with the family, as my Mercedes Benz was parked in the garage due to a non fault of mine. This morning the 5th of March I am met by an email approving me for a rental car and I have to pay the deposit that I do not have. I am paying my obligation which is the monthly installment, where do I get the extra money for a car rental. The reason we bought a Mercedes Benz is of it being known as the "best or nothing". At this stage people driving Chinese cars are better than me, with everything that I am experiencing. Ever since getting the car back in December I am even scared to travel out of the Gauteng province due to it proving to be non reliable car, yet the price does not match the quality and experience. I am highly inconvenienced at this stage, I have a child that I have to drop and pick up at school. I am incurring all these uber costs with no reimbur*****ts from the trusted and best or nothing brand. It is story after story with all the phone calls I receive. If my matter of a courtesy car is not resolved today I will post my experience on social media. Regards Thenjiwe Krappie 064 6824940
0
Replies (0)DF
Daisy F
1 reviews | Active since Jan 2020
1 Mar 2026, 13:14
Mercedes-Benz has lost another customer
It is so unfortunate that luxury automotive brands such as Mercedes-Benz no longer care about customer service. I used to be so proud to be part of the family, until recent experiences quickly painted the reality that Mercedes-Benz values customer acquisition more than customer retention. This sentiment highlights the greed that such brands have come to operate with, driven by profits and nothing else. It is no surprise that the market is flooded with Japanese and Chinese brands such as Toyota, Omoda, Jetour and Chery; that seem to have presented buyers with features that compete comfortably with historic luxury brands while offering better value for money. One could argue it a number of ways, but what's very clear is that Mercedes-Benz will continue to lose market share because there is certainly no care for customers. I guess my money will be going elsewhere, even though our next consideration was going to be another Merc. Quick context here: I extended my warranty by another 2 years, parting with a considerable amount of money, only to be told my service doesn't cover wipers because the warranty is limited (mere wipers). This is seriously a joke, especially since the limitations were not disclosed to me when I sat with the Finance Manager at the dealership itself (in person). What a pity. Perhaps we should all rethink our next automotive purchases if Merc is an option, and maybe Merc should reconsider its retention strategies because the future is not looking promising if this is its idea of a value proposition.
Helpful (0)
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Daisy F
1 reviews | Active since Jan 2020
1 Mar 2026, 13:14
Mercedes-Benz has lost another customer
It is so unfortunate that luxury automotive brands such as Mercedes-Benz no longer care about customer service. I used to be so proud to be part of the family, until recent experiences quickly painted the reality that Mercedes-Benz values customer acquisition more than customer retention. This sentiment highlights the greed that such brands have come to operate with, driven by profits and nothing else. It is no surprise that the market is flooded with Japanese and Chinese brands such as Toyota, Omoda, Jetour and Chery; that seem to have presented buyers with features that compete comfortably with historic luxury brands while offering better value for money. One could argue it a number of ways, but what's very clear is that Mercedes-Benz will continue to lose market share because there is certainly no care for customers. I guess my money will be going elsewhere, even though our next consideration was going to be another Merc. Quick context here: I extended my warranty by another 2 years, parting with a considerable amount of money, only to be told my service doesn't cover wipers because the warranty is limited (mere wipers). This is seriously a joke, especially since the limitations were not disclosed to me when I sat with the Finance Manager at the dealership itself (in person). What a pity. Perhaps we should all rethink our next automotive purchases if Merc is an option, and maybe Merc should reconsider its retention strategies because the future is not looking promising if this is its idea of a value proposition.
0
Replies (0)SS
FT
Faith T
1 reviews | Active since Jan 2020
21 Feb 2026, 19:44
Safety-Critical Instrument Cluster Failure at Low Mileage - No Accountability from Mercedes-Benz SA / Mercedes-Benz Constantia Kloof
I am lodging this complaint due to the continued lack of accountability and meaningful engagement from both Mercedes-Benz Constantia Kloof and Mercedes-Benz South Africa regarding a serious, safety-critical failure on my Mercedes-Benz A200. My vehicle was serviced by Mercedes-Benz Constantia Kloof in April 2025. Prior to this service, the vehicle had no instrument cluster faults, and a diagnostic scan performed as part of the service confirmed that no faults were present at that time. Within one to two days after collecting the vehicle, the fully digital instrument cluster (MBUX display) began malfunctioning. The symptoms include intermittent screen blackouts, freezing of the display, non-responsive steering wheel controls, and incorrect or non-updating speedometer readings. This is a safety-critical system, not a cosmetic inconvenience. I reported the issue shortly after it began. When the vehicle was later inspected, I was advised that the instrument cluster requires replacement at a cost of approximately R23,000, with the failure attributed to an internal memory fault. What is deeply concerning is not only the failure itself, but how it has been handled. Throughout all correspondence, my primary concern regarding timing has been repeatedly ignored. The facts are simple and undisputed: there were no faults before the April 2025 service, no faults detected during the diagnostic scan performed at that service, and the failure manifested almost immediately thereafter. During routine servicing, the instrument cluster is powered up, accessed, and data is written to the unit (for example, during service interval resets and system communication). If internal memory is already marginal or degrading, it is entirely reasonable that this normal interaction is the point at which the fault manifests. This does not imply incorrect workmanship. However, it does make the timing highly relevant and requires acknowledgement. Avoiding accountability does not make the timing irrelevant - it simply avoids addressing it. And at this stage, that avoidance is telling. This is further compounded by the fact that the failure occurred at approximately 55,000 km, which is objectively low mileage for a safety-critical digital instrument cluster that is designed to last the lifespan of the vehicle. The combination of low mileage, immediate post-service failure, and the absence of any prior faults makes the complete refusal to acknowledge responsibility or even engage on goodwill particularly concerning. Mercedes-Benz South Africa was formally made aware of this matter on 16 Feb 2026, with a follow-up email sent on the 18 Feb 2026. To date, I have received no response whatsoever from Mercedes-Benz South Africa. This silence, combined with the dealership’s rigid refusal to engage beyond a blanket denial of responsibility, reflects a troubling lack of accountability from a brand that positions itself as premium and customer-focused. I am not disputing that the fault has been identified as an internal failure. What I am disputing is the refusal by both the dealership and Mercedes-Benz South Africa to acknowledge the timing, context, safety implications, and early mileage of this failure, and the expectation that I should simply absorb the full cost without any consideration of goodwill or shared responsibility. What is most disappointing is not that a fault occurred, but the apparent strategy of deflection: deny accountability, ignore inconvenient facts, remain silent at manufacturer level, and hope the customer quietly accepts the outcome. I am seeking proper engagement from Mercedes-Benz South Africa, acknowledgement of accountability, and a fair review of this matter, including consideration of goodwill support. I am not prepared to accept silence, dismissal, or a blanket refusal as a resolution, and I will continue to pursue this matter until it is addressed appropriately. Please send this review to as 'they are not claimed here": southafrica@cac.mercedes-benz.com; webmails.southafrica@cac.mercedes-benz.com; leads@mercedes-benz.com
Helpful (0)
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Faith T
1 reviews | Active since Jan 2020
21 Feb 2026, 19:44
Safety-Critical Instrument Cluster Failure at Low Mileage - No Accountability from Mercedes-Benz SA / Mercedes-Benz Constantia Kloof
I am lodging this complaint due to the continued lack of accountability and meaningful engagement from both Mercedes-Benz Constantia Kloof and Mercedes-Benz South Africa regarding a serious, safety-critical failure on my Mercedes-Benz A200. My vehicle was serviced by Mercedes-Benz Constantia Kloof in April 2025. Prior to this service, the vehicle had no instrument cluster faults, and a diagnostic scan performed as part of the service confirmed that no faults were present at that time. Within one to two days after collecting the vehicle, the fully digital instrument cluster (MBUX display) began malfunctioning. The symptoms include intermittent screen blackouts, freezing of the display, non-responsive steering wheel controls, and incorrect or non-updating speedometer readings. This is a safety-critical system, not a cosmetic inconvenience. I reported the issue shortly after it began. When the vehicle was later inspected, I was advised that the instrument cluster requires replacement at a cost of approximately R23,000, with the failure attributed to an internal memory fault. What is deeply concerning is not only the failure itself, but how it has been handled. Throughout all correspondence, my primary concern regarding timing has been repeatedly ignored. The facts are simple and undisputed: there were no faults before the April 2025 service, no faults detected during the diagnostic scan performed at that service, and the failure manifested almost immediately thereafter. During routine servicing, the instrument cluster is powered up, accessed, and data is written to the unit (for example, during service interval resets and system communication). If internal memory is already marginal or degrading, it is entirely reasonable that this normal interaction is the point at which the fault manifests. This does not imply incorrect workmanship. However, it does make the timing highly relevant and requires acknowledgement. Avoiding accountability does not make the timing irrelevant - it simply avoids addressing it. And at this stage, that avoidance is telling. This is further compounded by the fact that the failure occurred at approximately 55,000 km, which is objectively low mileage for a safety-critical digital instrument cluster that is designed to last the lifespan of the vehicle. The combination of low mileage, immediate post-service failure, and the absence of any prior faults makes the complete refusal to acknowledge responsibility or even engage on goodwill particularly concerning. Mercedes-Benz South Africa was formally made aware of this matter on 16 Feb 2026, with a follow-up email sent on the 18 Feb 2026. To date, I have received no response whatsoever from Mercedes-Benz South Africa. This silence, combined with the dealership’s rigid refusal to engage beyond a blanket denial of responsibility, reflects a troubling lack of accountability from a brand that positions itself as premium and customer-focused. I am not disputing that the fault has been identified as an internal failure. What I am disputing is the refusal by both the dealership and Mercedes-Benz South Africa to acknowledge the timing, context, safety implications, and early mileage of this failure, and the expectation that I should simply absorb the full cost without any consideration of goodwill or shared responsibility. What is most disappointing is not that a fault occurred, but the apparent strategy of deflection: deny accountability, ignore inconvenient facts, remain silent at manufacturer level, and hope the customer quietly accepts the outcome. I am seeking proper engagement from Mercedes-Benz South Africa, acknowledgement of accountability, and a fair review of this matter, including consideration of goodwill support. I am not prepared to accept silence, dismissal, or a blanket refusal as a resolution, and I will continue to pursue this matter until it is addressed appropriately. Please send this review to as 'they are not claimed here": southafrica@cac.mercedes-benz.com; webmails.southafrica@cac.mercedes-benz.com; leads@mercedes-benz.com
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george M
1 reviews | Active since Jan 2020
8 Feb 2026, 19:02
Disgusting services!
What a disappointing service we received from this Mercedes-Benz West Rand (Constantia Kloof) dealer, we bought a c-class two weeks, the car had some dents on which they said to us prior to purchasing they kept on pushing us to come sign for the car it is ready only to try and make sales. they collected the car on wednesday and they said the bring us another merdeces and they will return ours the next day. they left us with a Hyandai Accent instead of bringing us another Mercedes as promised. the sales guy Matthews keeps giving us excuses everyday. till this day we still dont have our car nor the Mercedes they promised us. if you want to save your self a headache do not buy from this Mercedes Dealer!
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george M
1 reviews | Active since Jan 2020
8 Feb 2026, 19:02
Disgusting services!
What a disappointing service we received from this Mercedes-Benz West Rand (Constantia Kloof) dealer, we bought a c-class two weeks, the car had some dents on which they said to us prior to purchasing they kept on pushing us to come sign for the car it is ready only to try and make sales. they collected the car on wednesday and they said the bring us another merdeces and they will return ours the next day. they left us with a Hyandai Accent instead of bringing us another Mercedes as promised. the sales guy Matthews keeps giving us excuses everyday. till this day we still dont have our car nor the Mercedes they promised us. if you want to save your self a headache do not buy from this Mercedes Dealer!
0
Replies (0)