FP
Fathima P
Active since May 2012
10
Reviews
0
Industries
Reviews
10 reviews3 weeks ago
Mercedes Benz Bryanston Needs to Train its Staff on Customer Relations
I am in the process of arranging grounding of my vehicle as it approaches the end of its lease term. After following their process of inspection, I have attempted several attempts to make contact with someone at their Sandton Branch to make the necessary arrangements. After multiple calls and being given a run around, I'm told to call a gentleman called Phoketso at Mercedes Bryanston in JHB. After explaining the reason for my call and that I would prefer to bring the vehicle in on Friday the 29th May for grounding, Phoketso in quite an unhelpful tone, informs me that it will be the month end and he is busy with sales!!!! This is the attitude to a consumer who is returning their third mercedes vehicle ... that I must work to HIS CONVENIENCE! Furthermore, the assistant takes on an almost hostile tone and to insinuate that I must work to suit his times/dates. I don't understand how this works that a customer of Mercedes must pander to the convenience of the staff that are supposed to be of assistance. If I was on the fence to purchase a fourth mercedes, this definitely ends that notion! Mercedes you have disappointed for the last time ... between poor quality on your vehicles and egregious service from the likes of your staff like Phoketso ... you will no longer be on my radar in terms of vehicle considerations.
0 replies
51 months ago
Mercedes Scratch n Dent Policy Not Worth the Subscription
Mercedes offers a Scratch and Dent policy which I'd subscribed to. Recently, I contact their provider to claim for repair of a scratch/dent to my vehicle. I was first given an outdated list of repair service providers and was directed to the relevant outlet after the second listed workshop where the relevant provider was not listed. I obtained the quotation from their listed provider only for it to be rejected by the Claims department. After email communication, the consultant affirmed that I could source an alternative provider without any other conditions or provisions. I sourced a cheaper quotation only to have this rejected on the basis that the service provider is not on their list of approved providers - which was not clarified on my query to source an alternative provider. The Claims department won't allow you to source a quotation from their non-approved dealer but will reject the quotations from their approved list of service providers. They also informed me that there is a cap on the amount they cover so I cannot understand why this could not be covered without condition based on the claims quotation. I have subsequently cancelled my subscription and have had not further feedback regarding any refund on the policy. NOT WORTH IT! There was no value gained from this additional cost to my monthly insurance.
0 replies
54 months ago
Continuing Poor Pharmacy Service
The pharmacy staff are unhelpful at best and rude. I have previously been to the pharmacy at this specific Clicks store where the store was opened as well as the pharmacy without the responsible pharmacist in addition to the fact that I was there a second time due to an error by the assistant. Today I wait for a prescription where staff are milling about behind the counter and on questioning whether they were open, am tersely addressed by either a pharmacist or assistant as these are never obvious that I will be helped I subsequently left the pharmacy to be filled at the Dischem pharmacy I have previously worked as a locum pharmacist at this particular dispensary and this attitude and unhelpfulness would never have been tolerated.
0 replies
65 months ago
Inefficient and Incorrect!
I purchased a flight ticket to Israel early in 2020 where I had to redeem it as a voucher because of the lockdown restrictions during the course of 2020. In Jan 2021 I had requested this a refund as I will not be travelling during the period of validity of the voucher. I received an email and sms notification confirming the refund however, all that has actually happened is a duplicate payment on my credit card???
0 replies
98 months ago
Great service at mtn ****arney
I had a great experience at mtn ****arney in Johannesburg. The assistant/manager Paul who assisted me with my iPhone was efficient, knowledgeable and absolutely helpful. A perfect example of great service. Thank you Paul.
1 reply
127 months ago
Great Service
To the manager of Edgars at the Newcastle Mall - your assistant Prudy who helped me at the Clinique counter after being shuffled around - she is such an elegant lady and displayed excellent attitude after apologising for the inconvenience. Excellent example of how good service is still possible.
1 reply
134 months ago
No more Protea for me
In attendance of a wedding in Klerksdorp, weekend 6/7 June, I had to relinquish my booking at the four star Villa Maria Guesthouse in favour of late guests who had no booking and I booked a room at the Protea Hotel. Villa Maria charged me R850 for a magnificent room, with excellent service and even a complimentary sherry. I paid R828 for a room for one night at Protea Hotel without breakfast. The room was in poor taste with cracks in the bathroom tiles and towels that were clearly old and worn out. The room was cold, the air-conditioner did not work efficiently, there were no accessories to aid in the cold weather such as a hot water bottle or electric blanket. A very substandard service for almost the same price as a beautiful four star guest house? plus, I had to pay an extra R100 for breakfast ....? Very disappointing and perplexing as to how the business can justify such a cost for such poor standards.
1 reply
135 months ago
Birthday Spoiler
I ordered an edible arrangement that was delivered to Ms. Fareeda Patel on the 16th April to address San Angelo, Valleyview Rd. Morningside Durban. Not only was the delivery in the late afternoon, the recipient reported that the chocolates in the arrangement were stale. Bit Disappointing Netflorist...
0 replies
136 months ago
Thanks Mercedes
To Veeno, Lawrence and Rudolph at Mercedes Benz Umhlanga - great attitude and super service. Thanks to your team for a pleasant car purchase experience.
0 replies
136 months ago
Truly Service with a Smile
To the ladies at Newcastle Avis car hire - Fakazile, Michelle and Hlengiwe - great attitude, efficient service and all round good car rental experience - they really represent the values of the business.
1 reply
Review Distribution
5 Star
4 (40%)
4 Star
0 (0%)
3 Star
0 (0%)
2 Star
2 (20%)
1 Star
4 (40%)