C
Clicks
Unclaimed Business
C
Rated in:
Scores reflect the Overall AI Score for each category
AI Review Summary
Based on recent customer reviews, Clicks presents a deeply polarised customer experience. While individual staff members are frequently praised by name for warmth and product knowledge, systemic failures in delivery logistics, refund processing, online platform reliability, and pharmacy service consistency significantly undermine trust. The business earns strong loyalty from customers who find helpful in-store staff, but recurring operational breakdowns drive widespread frustration across nearly every service touchpoint.
Top Strengths:
- •Customer Service & Support: Named employees like Petronela, Shriya, Tshepo, and Nancy are celebrated for exceptional warmth and going the extra mile. In-store teams at select branches consistently deliver praise-worthy service.
Service Quality Ratings
MetricScoreIndustry AvgBest in Class
Performance(last 12 months):
TrustIndex
2.1
Score
Ranking
#8
in Consumer Goods
NPS Score
-57
Recommended: Unlikely
Review Distribution
1.7|762 Reviews
May '25 - Apr '26
5(15.7%)
4(0.6%)
3(1.3%)
2(3.5%)
1(79%)
5(15.7%)
4(0.6%)
3(1.3%)
2(3.5%)
1(79%)
Recent reviews (762)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your ExperiencePopular mentions
JS
Jossi S
1 reviews | Active since Jan 2020
19 Mar 2026, 08:34
Good Delivery time - change Vitamin bottles
I did a biggish Online order, and it was delivered within 3 hours! How wonderful if this is a regular thing. One thing - your ESSENTIAL vitamins. The bottles are way way to big for the contents - a waste of plastic. And also the foil on the top is incredibly difficult to get into. One has to use scissors.
Helpful (0)
|Replies (0)JS
Jossi S
1 reviews | Active since Jan 2020
19 Mar 2026, 08:34
Good Delivery time - change Vitamin bottles
I did a biggish Online order, and it was delivered within 3 hours! How wonderful if this is a regular thing. One thing - your ESSENTIAL vitamins. The bottles are way way to big for the contents - a waste of plastic. And also the foil on the top is incredibly difficult to get into. One has to use scissors.
0
Replies (0)LK
LA
Len A
1 reviews | Active since Jan 2020
17 Mar 2026, 15:05
Crazy online registration process
Why is it so frustrating to register an online account? The registration process gives a stupid message that does not tell you have to send a copy of your ID. You have to call the helpline or send an e-mail for assistance. Why not simply have an option to upload or scan ID?
Helpful (0)
|Replies (0)LA
Len A
1 reviews | Active since Jan 2020
17 Mar 2026, 15:05
Crazy online registration process
Why is it so frustrating to register an online account? The registration process gives a stupid message that does not tell you have to send a copy of your ID. You have to call the helpline or send an e-mail for assistance. Why not simply have an option to upload or scan ID?
0
Replies (0)MC
Mark C
1 reviews | Active since Jan 2020
17 Mar 2026, 14:33
Incorrect price and pathetic management service
I was at the centurion mall clicks store, at the line to till at the chocolate isle I saw a pack of Turkish delight chocolat that had a price of R21.99 I took it and went to the till point and when they scanned it was scanning at R60 each. I then advised the cashier that it is marked R21.99 when we went back to where it's kept she took it out and said it's an incorrect price but I advised it's the price then she pointed to another label that I think was R60 which was in front of only one pack of the Turkish delight but majority was in front of th bought chocolate. We went to the till there was a manager name forget who said he can't match the price because the R60 label is there at th corner I advised that no one is going to read it he barcod the product is same just the barcode was different and price he was rude and arrogant refused to get assistance I ask d him to provide me a con for th area coach he was rude and refused to give me the price.
Helpful (0)
|Replies (0)MC
Mark C
1 reviews | Active since Jan 2020
17 Mar 2026, 14:33
Incorrect price and pathetic management service
I was at the centurion mall clicks store, at the line to till at the chocolate isle I saw a pack of Turkish delight chocolat that had a price of R21.99 I took it and went to the till point and when they scanned it was scanning at R60 each. I then advised the cashier that it is marked R21.99 when we went back to where it's kept she took it out and said it's an incorrect price but I advised it's the price then she pointed to another label that I think was R60 which was in front of only one pack of the Turkish delight but majority was in front of th bought chocolate. We went to the till there was a manager name forget who said he can't match the price because the R60 label is there at th corner I advised that no one is going to read it he barcod the product is same just the barcode was different and price he was rude and arrogant refused to get assistance I ask d him to provide me a con for th area coach he was rude and refused to give me the price.
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LS
Linda S
1 reviews | Active since Jan 2020
16 Mar 2026, 16:06
Clicks fails to uphold pharmacy standards
The pharmacy staff are chewing gum whilst serving customers. Firstly, eating is not allowed in a pharmacy, and that includes chewing gum. This took place this afternoon 16 March 2026 at 16.46 at the Clicks Pharmacy at the Constantia Emporium. The cashier's name on the printed slip is Ziyanda. Where is the Pharmacy manager who is supposed to oversee these matters and ensure compliance to Pharmacy Council standards? It is time for Pharmacy Council to withdraw the privilege of non-pharmacists ie Clicks, Pick n Pay etc to own pharmacies. They do not have the ethical standards for providing the appropriate service and certainly do not have the ethical commitment to adhere to professional standards.
Helpful (0)
|Replies (0)LS
Linda S
1 reviews | Active since Jan 2020
16 Mar 2026, 16:06
Clicks fails to uphold pharmacy standards
The pharmacy staff are chewing gum whilst serving customers. Firstly, eating is not allowed in a pharmacy, and that includes chewing gum. This took place this afternoon 16 March 2026 at 16.46 at the Clicks Pharmacy at the Constantia Emporium. The cashier's name on the printed slip is Ziyanda. Where is the Pharmacy manager who is supposed to oversee these matters and ensure compliance to Pharmacy Council standards? It is time for Pharmacy Council to withdraw the privilege of non-pharmacists ie Clicks, Pick n Pay etc to own pharmacies. They do not have the ethical standards for providing the appropriate service and certainly do not have the ethical commitment to adhere to professional standards.
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Replies (0)TM
Tebogo M
1 reviews | Active since Jan 2020
16 Mar 2026, 07:40
Extremely rude clicks worker
Yesterday I encountered a very strange and rude clicks worker at clicks denlyn in mamelodi. His surname is Mokoena (if I'm not wrong his name is Mokone). He found me speaking to a pharmacist assistant trying to find a roll-on thats good for a 7 year old. He then got to us, didn't greet and in a loud and rude voice asked the pharmacy assistant what I wanted (the question was very very rude). As in "what does this one want" (exact words are " a re o batlang"). The lady explained what I wanted and he said to me. "In our pedi culture we take ash from the fire that we make on the ground and apply it on the armpits. I should do the same, I then asked where am I going to find ash and he said I shouldn't ask him that, I can go to the ladies who sell fat cakes in the street and ask them. Then he left. I was so shocked and so was the pharmacist assistant. Can clicks look into this and take the necessary steps. And for the record, I'M NOT EVEN PEDI!
Helpful (0)
|Replies (0)TM
Tebogo M
1 reviews | Active since Jan 2020
16 Mar 2026, 07:40
Extremely rude clicks worker
Yesterday I encountered a very strange and rude clicks worker at clicks denlyn in mamelodi. His surname is Mokoena (if I'm not wrong his name is Mokone). He found me speaking to a pharmacist assistant trying to find a roll-on thats good for a 7 year old. He then got to us, didn't greet and in a loud and rude voice asked the pharmacy assistant what I wanted (the question was very very rude). As in "what does this one want" (exact words are " a re o batlang"). The lady explained what I wanted and he said to me. "In our pedi culture we take ash from the fire that we make on the ground and apply it on the armpits. I should do the same, I then asked where am I going to find ash and he said I shouldn't ask him that, I can go to the ladies who sell fat cakes in the street and ask them. Then he left. I was so shocked and so was the pharmacist assistant. Can clicks look into this and take the necessary steps. And for the record, I'M NOT EVEN PEDI!
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Replies (0)