Clicks
Scores reflect the Overall AI Score for each category
Based on recent customer reviews, Clicks shows a deeply polarised customer experience. While individual pharmacists and store managers occasionally deliver exceptional, life-changing service, the overwhelming volume of feedback highlights systemic failures across delivery, communication, staff conduct, and online operations. Customers repeatedly describe humiliation, dismissive attitudes, lost orders, and unresolved refunds, with many comparing Clicks unfavourably to Dischem and threatening to take their business elsewhere.
TrustIndex
2.4
Based on recent customer reviews, Clicks shows significant customer experience challenges across most service themes. Customers frequently report rude staff interactions, slow pharmacy dispensary service, unresolved refunds, malfunctioning online platforms, and inventory mismatches. While individual employees receive heartfelt praise for going beyond expectations, systemic issues with management, communication, and digital infrastructure dominate the feedback, suggesting service consistency is the brand's most pressing issue.
The most common complaint about Clicks, based on Hellopeter's AI analysis of recent customer reviews, is Customer Service & Support. Customer Service & Support (1.7) is the dominant pain point. Customers cite rude pharmacists, dismissive managers, humiliating security searches, and unanswered phones. Bright spots exist with named staff like Andriette, Itumeleng, and Phoebe, but these are exceptions against a widespread pattern of unprofessional conduct and lack of escalation.
Clicks has a TrustIndex of 2.4 out of 10 on Hellopeter, based on 755 reviews in the last 12 months. Hellopeter has tracked Clicks across 8,940 total reviews. How is the TrustIndex calculated? →
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