Zulzi
Claimed Business
AI Review Summary
Based on recent customer reviews, Zulzi is widely praised for its fast delivery times and overall convenience, with customers consistently reporting orders arriving within 15 to 20 minutes. The service earns strong marks for Delivery, Fulfilment & Returns (3.7) and Communication & Responsiveness (3.1). However, recurring complaints about rude or unresponsive drivers, billing disputes, and product freshness issues highlight areas requiring urgent attention.
Top Strengths:
- •Delivery, Fulfilment & Returns: Customers consistently praise lightning-fast deliveries, often under 15 minutes. Extended operating hours are a major differentiator. Order accuracy is generally high, with most items arriving in perfect condition.
Service Quality Ratings
MetricScoreIndustry AvgBest in Class
Performance(last 12 months):
0Trustindex Rating
#11Ranked In Consumer Goods
4h 54mReply Time
31 NPSLikely
Replied to 83% of negative reviews
Reply time on negative reviews: 12 hours 40 min
TrustIndex
0
Ranking
#11
in Consumer Goods
Avg Reply
4h 54m
NPS Score
31
Recommended: Likely
Replied to 83% of negative reviews
Reply time on negative reviews: 12 hours 40 min
Review Distribution
4.2|169 Reviews
May '25 - Apr '26
5(74.7%)
4(7.8%)
3(1.8%)
2(0.6%)
1(15.1%)
5(74.7%)
4(7.8%)
3(1.8%)
2(0.6%)
1(15.1%)
Recent reviews (169)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your ExperienceMM
IL
Itebogeng L
1 reviews | Active since Jan 2020
8 Feb 2026, 16:52
Surge charge forced on me!
I used to use the app religiously! Their delivery time has always been very spot on. It still is. But this surge charge. Why must I pay for them to be efficient. While paying an additional delivery fee??? I’d rather be given an option to wait longer for my order than to pay the surge fee.
Helpful (0)
|Replies (0)IL
Itebogeng L
1 reviews | Active since Jan 2020
8 Feb 2026, 16:52
Surge charge forced on me!
I used to use the app religiously! Their delivery time has always been very spot on. It still is. But this surge charge. Why must I pay for them to be efficient. While paying an additional delivery fee??? I’d rather be given an option to wait longer for my order than to pay the surge fee.
0
Replies (0)NS
Nomvula S
1 reviews | Active since Jan 2020
5 Feb 2026, 08:13
Payment Taken but Orders Not Fulfilled – Partial Refund Only
I placed orders with Zulzi on 27 January and payment was successfully deducted. However, the orders were never fulfilled. For one order, my account was debited twice, and for another order I was debited once. Zulzi has only refunded one transaction, while the remaining amounts for two orders are still outstanding. I have contacted Zulzi customer support multiple times and have wasted airtime trying to resolve this matter, with no assistance or resolution provided. This has been extremely frustrating and unprofessional. I am requesting: • A full refund of all outstanding amounts, and • Clear feedback on why their customer line isnt reacheable since requesting refunds I expect this matter to be resolved urgently.
Helpful (0)
|Replies (0)NS
Nomvula S
1 reviews | Active since Jan 2020
5 Feb 2026, 08:13
Payment Taken but Orders Not Fulfilled – Partial Refund Only
I placed orders with Zulzi on 27 January and payment was successfully deducted. However, the orders were never fulfilled. For one order, my account was debited twice, and for another order I was debited once. Zulzi has only refunded one transaction, while the remaining amounts for two orders are still outstanding. I have contacted Zulzi customer support multiple times and have wasted airtime trying to resolve this matter, with no assistance or resolution provided. This has been extremely frustrating and unprofessional. I am requesting: • A full refund of all outstanding amounts, and • Clear feedback on why their customer line isnt reacheable since requesting refunds I expect this matter to be resolved urgently.
0
Replies (0)CM
Clifford M
1 reviews | Active since Jan 2020
26 Jan 2026, 11:51
What amazing service and products
They have item's you can't get from Checker's or Pick n Pay and their service is excellent. I would recommend them anyday
Helpful (0)
|Replies (0)CM
Clifford M
1 reviews | Active since Jan 2020
26 Jan 2026, 11:51
What amazing service and products
They have item's you can't get from Checker's or Pick n Pay and their service is excellent. I would recommend them anyday
0
Replies (0)FM
Fortunate M
1 reviews | Active since Jan 2020
28 Dec 2025, 18:19
Horrible service with unrealistic ETA
This has to be the most ridiculous delivery app Horrible service.
Helpful (0)
|Replies (0)FM
Fortunate M
1 reviews | Active since Jan 2020
28 Dec 2025, 18:19
Horrible service with unrealistic ETA
This has to be the most ridiculous delivery app Horrible service.
0
Replies (0)RG
Ree G
1 reviews | Active since Jan 2020
14 Dec 2025, 22:31
Selling **** medicine
I’m disappointed to find that Zulzi is selling **** medication. I ordered Andolex-C the other day, and I compared the bottle I got from Zulzi against the one I bought from Dis-Chem a while back, that was clearly finished. I can’t emphasize the number of differences there were on the bottle. The biggest one being the name of the brand on Zulzi’s bottle. It wrote “Andolex” only instead of “Andolex-C” as the original bottle wrote. This is concerning and I won’t be ordering from them again. **** medicine can be life threatening to one’s health. The consumption of **** products in general actually.
Helpful (0)
|Replies (0)RG
Ree G
1 reviews | Active since Jan 2020
14 Dec 2025, 22:31
Selling **** medicine
I’m disappointed to find that Zulzi is selling **** medication. I ordered Andolex-C the other day, and I compared the bottle I got from Zulzi against the one I bought from Dis-Chem a while back, that was clearly finished. I can’t emphasize the number of differences there were on the bottle. The biggest one being the name of the brand on Zulzi’s bottle. It wrote “Andolex” only instead of “Andolex-C” as the original bottle wrote. This is concerning and I won’t be ordering from them again. **** medicine can be life threatening to one’s health. The consumption of **** products in general actually.
0
Replies (0)NM
Nondumiso M
1 reviews | Active since Jan 2020
7 Dec 2025, 06:54
Great Service
Lovely service from Zulzi, love that they have extended hours and that they have almost everything you could need. Really quick delivery too!
Helpful (0)
|Replies (0)NM
Nondumiso M
1 reviews | Active since Jan 2020
7 Dec 2025, 06:54
Great Service
Lovely service from Zulzi, love that they have extended hours and that they have almost everything you could need. Really quick delivery too!
0
Replies (0)TM
Thsepiso M
1 reviews | Active since Jan 2020
6 Dec 2025, 08:01
10/10
Zulzi service is always a 10/10, very efficient, convenient and they deliver in less than 15 minutes.
Helpful (0)
|Replies (0)TM
Thsepiso M
1 reviews | Active since Jan 2020
6 Dec 2025, 08:01
10/10
Zulzi service is always a 10/10, very efficient, convenient and they deliver in less than 15 minutes.
0
Replies (0)