Zulzi

Based on recent customer reviews, Zulzi is widely praised for fast delivery, long operating hours, and convenience, particularly for late-night groceries and medication. Customers love the app's reliability and friendly drivers. However, recurring concerns around surge fees, billing disputes, expired or questionable products, and inconsistent driver navigation are eroding trust for a vocal minority of long-term users.

Zulzi's biggest strength, according to Hellopeter's AI analysis, is Delivery, Fulfilment & Logistics. Delivery (4.2) is Zulzi's standout strength. Customers consistently report orders arriving within 15 to 20 minutes, often faster than promised. Drivers are largely friendly, drinks arrive cold, and extended operating hours make the service indispensable for last-minute essentials and late-night needs.

The most common complaint about Zulzi, based on Hellopeter's AI analysis of recent customer reviews, is Accounts, Billing & Digital Platforms. Accounts and Billing (2.8) draws sharp criticism around unpredictable surge fees, double debits, login OTP failures, and broken driver tracking on the map. Wallet refunds that cannot be withdrawn back to bank accounts and unexplained overcharges are recurring frustrations even for loyal customers.

Zulzi scores 3.3 out of 5 on Hellopeter's AI analysis of service quality in Consumer Goods, compared to the Consumer Goods industry average of 1.8. Their strongest theme is Delivery & Returns (3.7); their weakest is Communication (2.4). The top AI-rated Consumer Goods business on Hellopeter is Miele (Pty) Ltd (4.2). How is the AI Score calculated? →

Zulzi has a TrustIndex of 9.2 out of 10 on Hellopeter, based on 160 reviews in the last 12 months. They reply to 86% of negative reviews, typically within 44 hours 10 min. Hellopeter has tracked Zulzi across 846 total reviews. How is the TrustIndex calculated? →