Bad Service at Clicks Phola Mall

My wife was disrespected by a manager of Clicks Phola Mall, she sent someone to go collect pampers which she bought yesterday and forgot them at Clicks, the lady had a till slip but the manager refused to give her the pampers, He ended uttering ****** and tribalistic words ( where He said Ndebele's are stubborn) I want Clicks to deal with bully and we want refund for the money used for transport.