Worst customer service

Worst call centre for customer service. I purchased online with a promise from them that the delivery takes 1-2 working days. I’m now on day and haven’t received my order. That order contained things that I needed urgently. When I called the call centre the coloured ladies working there were so rude. I’ll never buy from clicks ever again. The monthly budget goes towards my toiletries will never go to clicks anymore. I’m waiting for that as soon as it gets here I’m taking it to the store I want my full refund. I won’t be using any of the staff