Ethiopian Airlines

Based on recent customer reviews, Ethiopian Airlines is drawing significant frustration from South African travellers, with a recurring theme of lost, delayed or damaged luggage and unresolved compensation claims dominating feedback. Customers consistently mention flight cancellations, missed connections and difficulty reaching responsive customer service via phone or email. Several reviewers describe being passed between departments without resolution, and some raise concerns about refund delays and refused medical accommodations. A small number of long-term flyers acknowledge friendly in-flight crews and efficient Addis Ababa connections, but back-office support is widely viewed as a serious weakness.